Hyatt Centric Candolim Goa’s Post

Learning while vacationing….im writing this as I enjoy a quiet sunny afternoon with family at the The Postcard Hotel Saligao in Goa. Below are the reasons why this has been such a refreshing experience, also learnings that are relevant and can/should be replicated. Great reminder on #Servicefromtheheart 1.Personalization: Offering personalized experiences tailored to individual guest preferences, such as remembering special occasions or providing customized amenities. 2.Anticipation: Anticipating guests' needs before they even express them, whether it's providing bespoke options or offering dining recommendations. 3.Empowerment: Empowering staff to make on-the-spot decisions to resolve issues and delight guests, rather than adhering strictly to protocols. 4.Innovation: Introducing innovative services and amenities that enhance the guest experience, such as pre check-in, e-communication , concierge services, or unique experiential offerings. 5.Consistency: Ensuring a consistent level of service excellence across all touchpoints and departments, from front desk interactions to housekeeping standards. 6.Continuous Improvement: Actively seeking feedback from guests and implementing changes based on their suggestions to continuously improve service quality. 7.Surprise and Delight: Go above and beyond, personalize service, gestures to delight the guests. 8.Empathy: This one is critical. Empathize with the guests, understand their perspective. Show genuine concern, find solutions that meet their needs. #customerexperience #serviceexcellence Shikha Nainwal The Postcard Hotel Kapil Chopra

In this snippet from the 5 Star Conversation with Dave Baswal from Ovolo Hotels he shared his initial steps into the hospitality industry, beginning his career as a management trainee with Hyatt Hotels in India after completing hotel school in Jaipur and Delhi. He described his involvement in a new hotel opening, highlighting the intensive nature of the Hyatt traineeship program. Over two years, Dave gained comprehensive experience across various departments, from housekeeping to procurement, even shadowing a General Manager. This program marked the start of his significant journey in the hotel industry. Watch the interview on YouTube or listen to it on Spotify. You will find the link in the comment below. #hotelmanagement #hotelleaders #technology4hotels

One step towards success

In this snippet from the 5 Star Conversation with Dave Baswal from Ovolo Hotels he shared his initial steps into the hospitality industry, beginning his career as a management trainee with Hyatt Hotels in India after completing hotel school in Jaipur and Delhi. He described his involvement in a new hotel opening, highlighting the intensive nature of the Hyatt traineeship program. Over two years, Dave gained comprehensive experience across various departments, from housekeeping to procurement, even shadowing a General Manager. This program marked the start of his significant journey in the hotel industry. Watch the interview on YouTube or listen to it on Spotify. You will find the link in the comment below. #hotelmanagement #hotelleaders #technology4hotels

In this snippet from the 5 Star Conversation with Dave Baswal from Ovolo Hotels he shared his initial steps into the hospitality industry, beginning his career as a management trainee with Hyatt Hotels in India after completing hotel school in Jaipur and Delhi. He described his involvement in a new hotel opening, highlighting the intensive nature of the Hyatt traineeship program. Over two years, Dave gained comprehensive experience across various departments, from housekeeping to procurement, even shadowing a General Manager. This program marked the start of his significant journey in the hotel industry. Watch the interview on YouTube or listen to it on Spotify. You will find the link in the comment below. #hotelmanagement #hotelleaders #technology4hotels

Great opportunities

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🌟 Exceptional Hospitality at The Westin Goa: A Family Trip to Remember! 🌟 A few weeks ago, my family and I (11 of us, ranging from age 73 to 5!) embarked on a much-needed getaway to The Westin Goa. While the trip started on a high note, we soon hit a bump when our transportation experience fell short due to poor coordination and service. But what could’ve been a disastrous trip quickly transformed into a memorable one, thanks to Sagar Rai, Holiday Host Manager at The Westin Goa. Sagar went above and beyond to rectify the situation with empathy and professionalism which truly sets hospitality apart. Here’s how he turned our experience around: 1️⃣ Waived off the travel charges despite our discomfort. 2️⃣ Arranged premium vehicles for our next outing to ensure a smooth ride.   3️⃣ Upgraded us to a Penthouse Suite for the remainder of our stay. 4️⃣ Ensured we had packed meals for our trip back to the airport talk about attention to detail! 💡 Key Takeaway: In the hospitality industry whether in hotels, hospitals, or any service-based sector it’s not just about problem-solving. It's about creating memorable experiences, showing empathy, and ensuring your guests feel valued. Sagar's actions exemplified this and left us more than satisfied with our stay. Highly recommend Sagar Rai and The Westin Goa for their outstanding customer care. If you're in the hospitality business, take a page out of Sagar’s book it’s more than just service, it’s about building trust and creating lasting bonds. Lipika Pasari Ashish Kabra Sagar Rai #CustomerExperience #Hospitality #WestinGoa #ServiceExcellence #Leadership #FamilyVacation #DrAbhishekPasari #MarriottHotels

Recently, I had a thought-provoking conversation with a Hotel Manager responsible for hiring and training housekeeping staff in India—a role that often attracts individuals with little to no prior experience. Given the entry-level nature of the job, I was curious about how he identifies the right talent.His hiring process hinges on two simple, yet powerful, questions:- "What is your ambition?"- "What is one thing you’ve done recently to bring yourself closer to that ambition?"He isn't just looking for qualifications or technical skill. Instead, he seeks someone who is both a *dreamer* and a *doer*. Someone who, despite the odds, carries a spark of aspiration and the drive to turn it into reality.To him, it’s not about experience—it’s about mindset. Those who have ambition paired with action, no matter how small, are the ones who will rise beyond the challenges of the job and, ultimately, beyond the confines of where they started.