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🚀 Exciting news for Zendesk users! Agents can now boost productivity with automatic capacity release for inactive messaging conversations. This means faster responses for customers and more efficient workload management. 🕒 Admins, make sure to enable this feature if you're on the improved messaging backend. Learn more about setting up in Zendesk's community forum! or visiting the following article URL [https://lnkd.in/dfUjSmx5] #Zendesk #CustomerSupport #CustomerService #Collabaration #Productivity #ZendeskCapacityRules

Hey Zendesk admins - now that 2025 is here, it’s time to hit the reset button and set yourself up for success! Here are 6 practical resolutions to keep your Zendesk instance running smoothly and efficiently: 1️⃣ Leverage AI thoughtfully - Use bots and automations to save time, but always keep the human touch where it matters most. 2️⃣ Declutter your instance - Say goodbye to outdated triggers, views, and unused fields. A clean instance = happier admins and agents! 3️⃣ Automate with precision - Build workflows that are efficient and scalable—no more duct-tape solutions. 4️⃣ Utilize that sandbox - Test changes safely before deploying to production and avoid those “oops” moments. 5️⃣ Focus on agent experience - Optimize workflows, add clear help text, and simplify processes to empower your team. 6️⃣ Communicate and align - Regular check-ins and collaboration can nip misalignment in the bud. What’s your Zendesk admin resolution for 2025? Let’s share ideas and make this the year of smarter support systems! 🚀 #Zendesk #CustomerSupport #NewYearResolutions #ZendeskAdmin

Developers, this is a Public Service Announcement: Today, we don't just use the Internet; we live in it, fully immersed in digital experiences. And as the creators of this digital universe, your code isn't just code—it's the backbone of our new reality. Every line is a bold statement; every push is a seismic shift. Care. Make it perfect. As if our digital existence were to hang in the balance. Because it does. And you are driving us towards the future. Let's make sure we don't lose quality in our evolution. Speed matters. But what you create is much more important. Make it count. Because every experience does. Join me on August 20th where I take Test Case Scenario LIVE with Sauce Labs Marcus Merrell, Veronika Takmazyan, Senior Manager Quality Engineering, at Salesforce, and Chris Wallander, Principal SDET, Text Automation Architect at Taxwell to chat about why bad digital experiences are costlier today than ever before. Interested in joining? Register here: https://lnkd.in/eq2R7s3G

This post and blog post are the last things I wrote for Klaus. It's been a pleasure to be part of this unique brand that chased creativity like a cat chasing a laser pen's beam. #startup #contentmarketing

👨💻 Developer life in two sentences: "My code doesn’t work, and I have no idea why." "My code works, and I still have no idea why." Sound familiar? As developers, we’ve all been there. The constant struggle to keep up with ever-changing best practices, conflicting corporate coding standards, and the frustrating reality that one team’s “right” is another team’s “wrong.” It’s an impossible cycle that creates rework and slows us down—just because the standards aren’t clear or consistent. The Fix? Quality Center (absolutely FREE for Developers—yes, FREE) ✅ Run real-time scans and watch errors disappear. ✅ Skip the drama of rework—cut review time by 80%. ✅ And did we mention? No rework. None. Zilch. 💡 Why It’s Awesome: Pro-code? Low-code? No problem—we’ve got you covered. Turn every “I have no idea” into a “Wow, I nailed it!” 👉 Install Quality Center today! https://hubs.la/Q02-lrSC0 #Salesforce #QualityClouds #DeveloperMemes #PlatformHealth #NoRework

Ready for a career boost? Check out our free download “101 ChatGPT Prompts to Take Your Salesforce Admin Career to the Next Level” and get bonus tips on how to kickstart your Conga Composer journey. Click now! https://lnkd.in/eg3MsgpZ

Pylon has evolved 3 times. [Nov 2022] Slack <> Zendesk Integration [Nov 2023] Slack-focused Support System [May 2024] Support Platform for B2B And what's crazy... The next two quarters will re-invent us once again. What Pylon will be known for is going to change, a lot. [Q4, 2024] → ◼️◼️ ◼️◼️◼️◼️◼️◼️◼️ ◼️◼️◼️◼️◼️◼️◼️◼️ [Q1, 2025] → ◼️◼️◼️◼️-◼️◼️◼️◼️◼️ ◼️◼️◼️◼️◼️◼️◼️◼️ I'm so excited to share what we're working on 🫶 -- Notes -- 1/ Each evolution is building on top of the previous. We've never strayed from the persona or company-type that we sell to and parts of the product still look very similar. 2/ The shift from integration to support system was very driven by our customers. Frankly, we thought it was a terrible idea but after enough requests to become a simple support platform (for small companies only) we caved. Our customers were right 🫡 3/ Each evolution has required shifts in GTM strategy. Re-inventing the product has meant re-inventing the GTM motion.

You know what’s fun about working in the Zendesk ecosystem? One word: collaboration. For example: I’m part of a Slack channel full of Zendesk AI agents (Ultimate) certified admins. And you what happens in that channel? On a daily basis I see partners asking questions, and the group helping them forward with ideas and examples. For example, I was looking for a good way to grab a WhatsApp phone number during a conversation to use in an API call. I posted the question to the group and within minutes we found a few solid ways we might do this. No rivalry or competitive behavior, just plain old sharing and troubleshooting. Awesome right? The result? An elegant way to solve the problem which I’ve now written down in a free article for anyone to read or share. https://lnkd.in/erqjSJTa

Calling All Salesforce Users! Chat is Dropping the Mic, But MIAW is Here to Slay! (Don't worry, it's not a typo!) Salesforce Chat is saying "see ya later" in February 2026! But don't fret, customer support champions! MIAW (Messaging for In-App and Web) is roaring in to be your new king (or queen) of real-time customer engagement. Remember those chatbots you wrestle with on websites? That was Chat! It's been a trooper , helping us tackle quick customer issues one-on-one. But Chat's retiring for a reason! Salesforce unleashed a brand new chat beast called MIAW in Summer '22. Built with the latest tech , MIAW packs all the features you love from Chat PLUS it lets you have asynchronous conversations! This means customers can pick up chats whenever they want, like a superhero returning for round two! ♀️ ➡What features are we talking about? Chat was a chatty Cathy with some pawsome features like: • Auto-Greetings & Quick Text: Set automatic welcome messages and save time with pre-written responses. • Sneak Peek: See what customers are typing before they hit send, allowing for lightning-fast support. ⚡ • Whisper Messages: Send secret messages to agents for real-time coaching or high fives. • Assistant Flag: Agents can discreetly flag managers for help when needed. Don't worry, these features and more are migrating to MIAW! ➡ What can you do? Chill! You have plenty of time to transition. The retirement date is February 14, 2026. Start planning your MIAW takeover! Salesforce has resources to guide you, including how to compare MIAW features to Chat and optimize MIAW for your needs. We're here to help! Hit the comments below if you have questions about the transition. #salesforce #MIAW #CustomerSupport #salesforcecommunity #sfbigthumb

Elevate your support strategy with seamless Zendesk API integration. 💼✨ #SupportStrategy