INFLUENTIAL KENYA’s Post

Customer Service Week Customer Service Week is an international celebration held annually during the first full week of October. This special week recognizes the importance of customer service and honors the hard work and dedication of customer service professionals. Customer Service Objectives: 1.⁠ ⁠Recognize the vital role customer service plays in building strong relationships. 2.⁠ ⁠Appreciate customer service professionals' efforts. 3.⁠ ⁠Encourage excellence in service delivery. 4.⁠ ⁠Foster a customer-centric culture. Customer Service Week Ideas: 1.⁠ ⁠Host a customer appreciation day. 2.⁠ ⁠Offer special discounts or promotions. 3.⁠ ⁠Create a customer service video. 4.⁠ ⁠Develop a new customer service training program. 5.⁠ ⁠Conduct customer feedback surveys. Importance of Customer Service: 1.⁠ ⁠Builds loyalty and trust. 2.⁠ ⁠Enhances brand reputation. 3.⁠ ⁠Drives business growth. 4.⁠ ⁠Increases customer satisfaction. 5.⁠ ⁠Differentiates from competitors. Words to make your customers appreciated; 1.⁠ ⁠"Thank you for your exceptional service." 2.⁠ ⁠"You make a difference in our customers' lives." 3.⁠ ⁠"Excellence happens here, every day." 4.⁠ ⁠"Customer service is our top priority." 5.⁠ ⁠"We appreciate your dedication." #customerserviceweek #aboveandbeyond Justrite Limited

Customer Service Week is important, BUT... If most customers could respond to 'customer service week' email, I fear most would be like this... "Even though a week is set apart to celebrate how important I, the customer is, the essence is that I am too important to ONLY be celebrated 1 week out of the 52 makes a year. Of course, a customer service “week” is well deserved, but what should equally matter, is the importance of each day. So, Customer Service should be beyond the week, and should mean taking everyday as the best opportunity to be the best version of yourself, to do your best work to give me, the customer the best experience working with you." Happy Customer Service Week. #LookInTheMirror

Just finished the course “Customer Service: Managing Customer Expectations” by Jeff Toister!  CONGRATULATIONS TO ME .. Wow in this course I learnt that if we don’t manage customers expectations efficiently it’s likely going to lead to customer dissatisfaction.. And as a customer service representative this is not what we want innit? #expectationsmanagement #customerservice.

Last week was Customer Service Week, and while many organizations celebrated their customers, it’s important to ask: Do we really understand who our customers are and what they truly need? Who is a Customer? A customer is anyone who interacts with a business to purchase a product, receive a service, or seek assistance. This can include individuals, companies, or organizations that depend on the value a business provides. Customers are the heart of every business, and their satisfaction directly impacts success. They can be classified into: External Customers: Those who are not part of the organization but purchase its goods or services. Internal Customers: Employees or departments within an organization who rely on others for support or services. How Do Customers Want to Be Treated? Across industries, customers have similar expectations for how they wish to be treated. Key principles include: ❇️Respect and Courtesy: Treating customers as valued individuals, not just transactions, with polite and genuine care. ❇️Empathy and Understanding: Listening to their needs and concerns and responding with empathy to make them feel heard. ❇️Promptness and Efficiency: Offering quick and accurate resolutions to their issues, respecting their time. ❇️Transparency and Honesty: Being upfront about processes and policies, especially when things go wrong, to build trust. ❇️Personalized Attention: Recognizing individual needs and preferences, making customers feel unique. ❇️Consistency: Ensuring the same level of service quality every time, which builds confidence. ❇️Problem-Solving Attitude: Focusing on resolving issues with a proactive, solution-oriented approach. By embracing these principles, businesses can build stronger relationships, foster loyalty, and drive long-term success. #CustomerService #WhoIsACustomer #CustomerExperience #CustomerNeeds

It's customer service week! Or is it... Unfortunately most companies use this to paper the cracks of their poor service offering instead of actually seeking to improve. There's two main things for excellent customer service: first, a fantastic product or service that actually fills the need of the client; second, effective resolution of queries and complaints through respect of the customer. Unfortunately many major companies have sub par products or services that are then forced down employees' throats with impossible targets and then the companies are a pain to deal with when there are complaints. Providing excellent client experience is the best selling point for great companies and that's what we should all aim for. #customerserviceweek

Customers: The Lifeblood of Business Success As we celebrate Customer Service Week, it's essential to recognize the vital role customers play in driving business growth, achievement, and sustainability. Customers are, indeed, the greatest partners and assets for any organization, regardless of the service or product offered. Customers are the King Customers deserve royal treatment because they: 1. Drive business growth and revenue 2. Provide valuable feedback for improvement 3. Inspire innovation and competitiveness 4. Foster loyalty and brand advocacy 5. Help achieve core business objectives Every touchpoint within an organization must prioritize delivering exceptional customer service. Satisfied customers: 1. Become repeat business 2. Refer new customers 3. Provide positive reviews and testimonials 4. Drive word-of-mouth marketing 5. Contribute to a positive brand reputation On this special day, we acknowledge and celebrate each customer who has contributed to our success. As a customer service professional, I'm grateful for: 1. The opportunity to serve and make a difference 2. The trust customers place in our organization 3. The chance to learn from customer feedback 4. The satisfaction of resolving issues and exceeding expectations 5. The privilege of building lasting relationships As customer service professionals, we recognize the importance of: 1. Active listening 2. Empathy and understanding 3. Prompt issue resolution 4. Personalized service 5. Continuous improvement To all our esteemed customers, thank you for being the backbone of our business. Your loyalty and support inspire us to excel. We pledge to continue delivering exceptional service, exceeding your expectations, and making you feel like royalty.! Join us in honoring the unsung heroes of business success – our customers. Share your appreciation and gratitude with your customers, and let's make this Customer Service Week unforgettable! #CustomerServiceWeek #CustomersAreKing #CustomerAppreciation #ExceptionalService #BusinessSuccess #CustomerLove #RoyalTreatment

Customer Service week insights; Reflecting on my journey in customer service, from my very first job to where I am today, I've learned that it's all about being of service to others and ensuring their satisfaction. It’s not just a job; it’s a commitment to give your all because the ultimate goal is a happy customer walking away with a positive experience. While the demands can sometimes be overwhelming, I remind myself that customer service is an exchange of energy, ideas, and solutions. My former boss always emphasized the importance of taking a moment to breathe and recharge when needed. “If you’re tired, take a minute, vent if you have to, then return with a smile,” she would say. Angela Chipalo This wisdom has stayed with me, reminding me that a positive attitude can make all the difference.Over time, my role in customer service has evolved into a passion. There's nothing quite like seeing the smile on a client’s face at the end of our interaction. I firmly believe that until a customer is satisfied, we are not fulfilling our duty to them. This Customer Service Week, I celebrate not just the hard work of those in this field but the incredible impact we have on our clients’ lives. Let's continue to strive for excellence and ensure that every customer leaves feeling valued and appreciated. #CustomerServiceWeek #CustomerSatisfaction #ServiceWithASmile

CELEBRATING THE UNSUNG HEROES OF CUSTOMER SERVICE - #customerserviceweek2024 Have you ever encountered a customer service representative who went above and beyond? Someone who turned a frustrating situation into a positive experience, who listened with empathy, and who truly cared about resolving your issue? If you have, then you know the incredible impact that exceptional customer service can have. These unsung heroes are the lifeblood of businesses, the individuals who make the difference between a satisfied customer and a loyal advocate. This Customer Service Week, let's take a moment to recognize and celebrate the amazing people who work tirelessly to provide outstanding customer service. Your hard work, empathy, and dedication don't go unnoticed. You make a real difference in the lives of our customers. You turn frustrating situations into positive experiences, you build trust, and you create lasting relationships. #CustomerServiceWeek2024 #AboveAndBeyond #CustomerExperience #CustomerSatisfaction #CustomerSupport #CustomerSuccess #CustomerEngagement #CustomerCentric #CustomerFocused #CustomerDelight #CustomerHappiness #CustomerRetention #CustomerLoyalty #CustomerRelationships #CustomerAdvocacy #CustomerEmpathy #CustomerAppreciation #CustomerDriven #CustomerFirst

Providing exceptional customer service is not just a duty; it's a commitment to building lasting relationships with clients. Always ready to exceed expectations and create positive experiences for our valued customers. #CustomerService #excellence #remotework #customercare

So, in the spirit of celebrating Customer Service Week, let's talk about using 𝙏𝙝𝙚 𝙇𝘼𝙎𝙏 𝙢𝙚𝙩𝙝𝙤𝙙 as an effective approach to a happy customer service: _𝗟_𝗔_𝗦_𝗧 1. _𝗟_𝗶𝘀𝘁𝗲𝗻: Attentively listen to the customer's concern. 2. _𝗔_𝗰𝗸𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲: Recognize their issue and show empathy. 3. _𝗦_𝗼𝗹𝘃𝗲: Provide a solution or alternative. 4. _𝗧_𝗮𝗸𝗲 𝗮𝗰𝘁𝗶𝗼𝗻: Implement the solution or follow up. This method focuses on: - Active listening - Empathy and validation - Efficient problem-solving - Proactive follow-through The LAST method helps resolve issues promptly, enhancing customer satisfaction. Remember, the aim is to turn difficult customers into satisfied ones. 𝗛𝗮𝗽𝗽𝘆 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗪𝗲𝗲𝗸! ✨✨✨ #CustomerServiceWeek #Executiveassistant #customersupport #virtualassistant #rockstarVA #LASTmethod