Influsights’ Post

How well do you know your business? Customer feedback is priceless, but only if it reaches the right ears. Too often, it’s ignored, costing businesses trust, reputation and customers. As a business owner, it’s your responsibility to ensure managers are equipped to listen, act and drive meaningful change. When feedback is handled well, it builds loyalty and protects your reputation. I work with businesses to support managers, rebuild trust and turn customer insights into strategies for growth. You own the business - don’t lose it. Let’s connect to ensure your team and your customers are heard - 07359359344.

Where Do I Want My Business to Be? After understanding your business's current state, the next critical step is to define where you want to take it. This stage is about setting clear, actionable goals that pave the way for long-term success. Let’s explore how to create a roadmap for your business’s future. 1. Setting Clear Goals: Defining Your Future Having a vision is essential, but turning that vision into reality requires specific goals. Ask yourself: Where do I want to take my business over the next few years? Your goals could focus on areas such as: Expansion: Do you want to enter new markets or increase your customer base? Profitability: Are you aiming to boost revenue or improve financial health? Customer Satisfaction: Is enhancing the customer experience and building loyalty a top priority? The key to achieving these goals is using the SMART framework: Specific: Define exactly what you want to achieve. Example: "Increase customer base by 20% within 12 months." Measurable: Track progress with clear metrics. Achievable: Ensure the goal is realistic given your resources. Relevant: Make sure your goals align with your overall business strategy. Time-bound: Set deadlines to create urgency. 2. Crafting a Mission Statement: The ‘Why’ Behind Your Business A strong mission statement is the foundation for all strategic decisions. It answers the fundamental question: "Why does your business exist?" and provides clarity on your purpose. It also aligns your team and communicates your value to customers. A Great Mission Statement Answers: What do you do? (The products or services you offer) Who do you serve? (Your target customers) How do you do it? (Your unique approach or values) 3. Aligning Goals with Your Mission: The Strategic Connection Now that you’ve set your goals and crafted a strong mission statement, it’s essential to ensure alignment between the two. Your mission serves as the foundation of your business strategy, and your goals should be the steps that bring that mission to life. For example: If your mission focuses on customer service excellence, set a goal to improve customer satisfaction ratings by a specific percentage. 💡 Practical Tip: Regularly review your mission statement as your business evolves. Make sure your goals stay aligned with your mission, ensuring a unified direction for your business growth. 🔗 Want more details? Check out the slides attached below for a step-by-step guide on: Setting SMART goals effectively. 🔜 Next in the Series: In the next session, we’ll cover “How Will I Get There?” — exploring the strategies and action plans you need to turn your goals into reality. Stay tuned! 📩 Follow me for more practical business tips on strategy, growth, and success! #Strategy #SMEGrowth #MissionStatement #BusinessSuccess #StrategicManagement #Entrepreneurship #BusinessConsulting

why evolution is important: As a business owner, it is important to continually evolve your business to ensure ongoing growth and success. This means staying ahead of the competition and adapting to changing customer needs and preferences. One of the most important aspects of evolving your business is customer service.

What is a customer-centric approach for business? Three rules that keep your client happy and help your business grow: 👉 Make every client feel that they are the only ones you and your team are working for, no matter how big your client base. 👉 Never say no to a small business because when your client has bigger projects or assignments, they will only go to those who took the small projects. 👉 Respect the time—not yours but your clients'. If you miss deadlines, remember to inform your clients beforehand and keep them abreast about the status throughout. Managing a business isn't easy, but if you learn to be customer-centric, your business isn't required to be managed...it simply grows! #business #skilldevelopment #learninganddevelopment

Always keep the customer at the heart of your strategy. Understanding their needs and preferences can guide your business decisions and drive satisfaction.

5 Areas You're Overlooking In Your Business (Stawp it💅💅. lol jk) 1. Customer Feedback: Are you regularly gathering and analyzing feedback from your customers? Understanding their needs and pain points can help you improve your products and services, leading to higher satisfaction and retention. 2. Online Presence: How active are you on social media and other online platforms? A strong online presence can increase brand awareness, attract new customers, and build a community around your business. 3. Employee Training: Investing in your team's development is crucial. Well-trained employees are more efficient, motivated, and capable of delivering better customer experiences. THESE ARE YOUR TROJAN HORSES. Spend generously on their coaching. 4. Market Trends: Are you staying updated on industry trends and competitors? This is very important ... Keeping an eye on the market can help you adapt to changes, identify opportunities, and stay ahead of the competition. 5. Financial Management: Are you regularly reviewing your financial statements and budgets? Effective financial management ensures you're making informed decisions, controlling costs, and optimizing profits. I hope these insights help you take your business to the next level.

Our weekly business improvement article is live on our website on the topic :“When Leaders Care About Customer Care”. Read it here: https://lnkd.in/duzbxHed What are your thoughts? Did you gain any tips to improve your business? Comment and let us know.

Why is decision-making important for business success?   ·        Product and Service Offerings: Decisions impact what products or services your business provides. Choosing the right offerings ensures customer satisfaction and competitiveness.   ·        Financial Management: Decision-making affects how you manage finances. Optimal financial decisions lead to stability, growth, and profitability.   ·        Market Adaptation: Good decision-making allows your organization to adapt to changing markets. It ensures longevity and relevance.   ·        Partnerships: Choosing the right business partners improves efficiency and profits.   ·        Professionalism: Demonstrating a high level of professionalism in decision-making builds trust with stakeholders.   ·        Goal Achievement: Effective decisions optimize strategies and operations, aligning them with business goals Whatever you do now, be the best version of yourself. You can do it! 😉

Our collaborative blog offers insights into ‘How to impress your customers and improve results.’ Operating a successful business requires

🚀 Is your business truly benefiting from your answering service? Discover how to calculate the ROI of your answering service and see how Call Management Resources can boost your business success. ☎️ https://lnkd.in/ehTQGyVQ