Infraon’s Post

I am happy to share the below certification I received from CustomerSuccessU.org As I walk on this new journey, one of my goals was to strenghten my knowledge in Customer Success and this course provided the insights, tools, and strategies I needed. It is a great foundational course and one that I was able to build my skillset, knowledge and abilities around. #customersuccess #customersuccesspro #accountmanagment #customercentric

Precepts upon precepts, steps by step I will get to the Master's category

Excited to share my key takeaways from completing the Strategic Customer Success Management course CustomerSuccessU.org Key learnings: 1. Transitioning from tactical interactions to strategic conversations is essential for uncovering opportunities for deeper engagement, value addition, and long-term relationships with customers. CSMs should not solely focus on day-to-day tasks or issues, but also ask strategic questions to better advise customers and forge stronger, value-driven relationships. 2. Adaptability and constant iteration are crucial in the dynamic landscape of customer success. Change is constant, highlighting the need for CSMs to remain flexible and continuously evolve their approach. 3. Being proactive should be the lifestyle of every CSM. Proactively engaging with customers allows CSMs to anticipate needs, address concerns preemptively, and ensure a positive customer experience. Huge thanks to Elizabeth Russell and CustomerSuccessU.org for the invaluable insights! Excited to apply these learnings in my journey towards becoming a more strategic Customer Success Manager. 💡 #CustomerSuccess #ProfessionalGrowth #StrategicCSM #professionaldevelopment

Empowered with the skills to drive customer success strategies effectively. Just completed an insightful customer success strategic management course! 🌟 #CustomerSuccess #StrategicManagement"

Online courses and certification is what I find myself doing lately

Another Cert Added to the Bag 💼🎓 I am excited to announce that I have successfully completed the Fundamentals of CSM CustomerSuccessU.org Equipped with essential skills and knowledge in customer success, I am eager to provide exceptional customer service aimed towards driving business growth. From understanding customer needs and building strong relationships to implementing effective retention strategies, I am now better equipped to support customers and ensure their success. Core areas in CSM I found even more interesting are👇 🔹 Customer Relationship Management 🔹 Customer Onboarding and Adoption 🔹 Churn Prevention and Retention Strategies 🔹 Data Analysis and Insights for Customer Success I am excited to apply what I've learnt and also contribute to an organization's success. A huge thank you to CustomerSuccessU.org for an insightful learning experience! Let's continue to prioritize customer success and excellence together! 💪🚀 #CustomerSuccess #ProfessionalDevelopment #Certification #CustomerExperience #CareerGrowth I'm #opentowork #opentonewopportunities #customersupport #customerservice #virtualassistant #VAroles #Apollo

Another milestone fully achieved today with this certification. Truly, this has afforded us another opportunity to learn on how to better and maintain customers system in relations to companies services. Certainly, we are in to do more. #opentowork #opentonewopportunies #HR #Recruiters #CSMSupport #Customerservicerepresentatives #CEO

The key to success is to focus on goals, not obstacles." 🎯 In the world of customer success management, it's essential to keep our eyes on the prize – helping our clients achieve their goals and overcome challenges along the way. Let's stay solution-oriented and drive success together! #GoalSetting #ProblemSolving #CSM

We acquire new skills daily

#Customer Success is fundamental to business prosperity. Cultivating lasting relationships with customers is paramount. Excited to enhance my skills with a Customer Success Management (CSU) certificate to effectively engage with all end users. #CSM #CustomerService