Intercom’s Post

How can you tell if an AI agent is 𝙩𝙧𝙪𝙡𝙮 smart? Watch how it handles information. The smartest AI agents don’t just regurgitate answers from one place – they seamlessly pull details from help centers, internal docs, PDFs, and even URLs to deliver the full picture (see an example from Fin below) The basic ones? They’re just playing copy-paste. When your AI agent can integrate multiple knowledge sources, it gives customers the kind of comprehensive answers that actually solve problems on the first try. The result? Happier customers, less back-and-forth, and a major win for your team’s efficiency (and sanity).

  • graphical user interface, text, application, chat or text message

AI agents that integrate multiple knowledge sources truly set the standard for delivering seamless, efficient, and customer-focused solutions.  

James Dawes

Bespoke Brand Design Hub✨- The Law of Attraction - Coaching CEOs/Founders in kindness, empathy & customer centric behaviours.

2d

It’s a great tool! Am really enjoying its customer focused approach & depth. ☝️

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