💎 We are pleased to share that AC Machado, a past participant of our '𝗨𝗛𝗡𝗪𝗜 𝗣𝗿𝗼𝗴𝗿𝗮𝗺', has successfully launched Lexden-Luxe, a new business unit under Lexden Group dedicated to Customer Experience in the Ultra-Luxury and HNWI sectors. This initiative builds on more than a decade of collaboration with Prof. Dr. Phil Klaus of the International University of Monaco, a leading expert in UHNWIs, and has been further enhanced by the recent 'Ultra-High-Net-Worth Individuals Client Management' executive program at IUM. 📅 𝗡𝗲𝘅𝘁 𝗨𝗛𝗡𝗪𝗜 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗶𝘁𝗲𝗿𝗮𝘁𝗶𝗼𝗻: 𝟯𝟭 𝗠𝗮𝗿𝗰𝗵 - 𝟮 𝗔𝗽𝗿𝗶𝗹 𝟮𝟬𝟮𝟱 𝗙𝗶𝗻𝗱 𝗼𝘂𝘁 𝗺𝗼𝗿𝗲 𝗵𝗲𝗿𝗲 👉 https://lnkd.in/eXr8g-6S #IUMExecutiveEducation #MonacoBusinessElite #UHNWI #InternationalUniversityofMonaco #Monaco
Customer Experience (CX) | Performance Management (EPM) | Corporate Strategy | Change Management (CM)
After 18 months of behind-the-scenes work, I am thrilled to announce the official launch of Lexden Luxe—Lexden Group's Business Unit dedicated to CX in the Ultra-Luxury and HNWI industries. This venture builds on our decade-long collaboration with Prof. Dr. Phil Klaus of the University of Monaco, the leading authority on UHNWIs. A student of Prof. Dr. Klaus' work for many years, I recognized early on that UHNWIs are trendsetters - the way they engage with brands today signals where the mass market is headed tomorrow; their needs and expectations influencing society, and ultimately shaping the future of CX across every industry. I've had the fortune of accessing and leveraging these insights to the benefit of many global brands, and seeing the value that operationalizing CX from a solid, science-backed foundation brings. The journey has been immensely rewarding, giving me the opportunity to reshape how brands deliver excellence. I look forward to sharing more of our research and methodologies with you as I continue to divide my time spearheading Lexden's CX Innovation Lab and working on select client engagements both for Lexden Consulting and Lexden Luxe. For now, please visit us at our newest digital space, www.lexdenluxe.com where you can find out more about our bespoke services, encompassing end-to-end omnichannel employee and customer #ExperienceExcellence #LexdenLuxe #LuxuryClientExperience
Customer Experience (CX) | Performance Management (EPM) | Corporate Strategy | Change Management (CM)
1moThank you International University of Monaco for sharing this milestone. The UHNWI Client Management Program exemplifies excellence in our field, which you continuously advance. Spending full days deep-diving with Prof. Dr. Phil Klaus reaffirmed just how invaluable this program is for those striving for mastery and distinction in the ultra-luxury/UHNWI space.