As the incoming Administration attempts to cut personnel and spending, both admirable goals as there are numerous efficiencies to be gained, they will run into a "Wall of NO" from career government officials, especially in the GS-13 to SES levels. The power of "NO" of these individuals is almost incomprehensible to the uninitiated and those who presume that any organization would seek to be efficient and high functioning.
To overcome this "Wall of NO," the Administration and its appointees will need two things, backbones of steel and a way to defeat the NO. I propose a three-part test to be employed every time they receive a NO to get to the WHY behind the NO.
Essentially appointees need to know if they are getting a NO because of Law, Policy, or Myth.
When confronted with the NO, the first test is to see if the NO is coming out of statute or regulation based on statute. If the answer is yes, make the person show the citation and verify that there are no exceptions or waiver authority regarding the restriction. If it is against law, law can be changed if it's important through the NDAA (for example regarding the DoD) or through revised regulation, but law must be respected until change is enacted. This will be the least likely valid WHY that appointees will receive, maybe 5% of the time.
Next, if the NO is not because of Law, is it because of Policy? If it is, again, whose policy is it and are there exceptions or waivers that can be used, if so, use them. If it's a previous Administration's policy, that can be changed immediately by the person who holds the authority. This will be the valid why about 20% of the time, but is easily overcome.
Finally, is the NO because of Myth? Myth is the power of the administrative state. A GS-13 through SES can say NO and spend a career rarely being questioned as to why, so they can say NO simply because they don't want to do something and reference vague examples of how this was previously tried and it led to disastrous consequences or someone did this before and was fired because of it. When you press to test, invariably, you will find that the myth can rarely be quantified and what you've really run into is the institutional laziness of "this is the way we've always done it" or "this is how I was trained to do it and I'll get in trouble if I deviate from the way my boss wants it done." The most insidious lair of the Myth lies in legal and contract review shops where many program managers have just submitted to the Myth over time instead of pressing for change when they should. From my experience, change agents will run into the Myth around 75% of the time.
For the incoming Administration...steel your resolve and prepare to battle the Wall of NO with these tools, defeating the Myth and the Policy rationale will allow you to rapidly achieve your policy goals without running afoul of the Law.
Independent Advisor - Accredited Project Director - Researcher
3wThanks for sharing and pomulgating this Paul - ‘tis a pity (well actually more than a pity) that it is not actually implemented (better mandated and enforced) across all UK government agencies and other NDA’s in the selection and justified and auditable selection and appointment and approval of such appointments for Project Directors and equally as important Project Sponsors- I won’t name these departments or so called “guadians of public-sector programmes” - I’ll leave that to some of the on-going Public Inquiries into the failures of UK projects and maybe the NAO to do that….