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The question on everyone’s mind when it comes to guest retention is “𝗛𝗼𝘄 𝗰𝗮𝗻 𝘄𝗲 𝗸𝗲𝗲𝗽 𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗰𝗼𝗺𝗶𝗻𝗴 𝗯𝗮𝗰𝗸?” The answer is of course, “𝗕𝘆 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝗶𝗻𝗴 𝗰𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝘁 𝘃𝗮𝗹𝘂𝗲, 𝗲𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝘀𝗲𝗿𝘃𝗶𝗰𝗲, 𝗮𝗻𝗱 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗲𝗱 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀.” While the latter element may be the most difficult to deliver on, tailoring customized promotions for even your least engaged customers can prove to be worthwhile, and our results back this up. For our 𝟱𝟬𝟬+ 𝗨𝗻𝗶𝘁 𝗤𝗦𝗥 𝗰𝗹𝗶𝗲𝗻𝘁 with 𝟭𝗠 𝗹𝗮𝗽𝘀𝗲𝗱 𝘂𝘀𝗲𝗿𝘀, we were able to recover 𝟱𝟬𝗞, which yielded incremental sales of $𝟳𝟱𝟬𝗞. Want to see how many guests you can recover? Schedule a meeting with us today. (link in comments)

The question on everyone’s mind when it comes to guest retention is “𝗛𝗼𝘄 𝗰𝗮𝗻 𝘄𝗲 𝗸𝗲𝗲𝗽 𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗰𝗼𝗺𝗶𝗻𝗴 𝗯𝗮𝗰𝗸?” The answer is of course, “𝗕𝘆 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝗶𝗻𝗴 𝗰𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝘁 𝘃𝗮𝗹𝘂𝗲, 𝗲𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝘀𝗲𝗿𝘃𝗶𝗰𝗲, 𝗮𝗻𝗱 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗲𝗱 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀.” While the latter element may be the most difficult to deliver on, tailoring customized promotions for even your least engaged customers can prove to be worthwhile, and our results back this up. For our 𝟱𝟬𝟬+ 𝗨𝗻𝗶𝘁 𝗤𝗦𝗥 client with 𝟭𝗠 𝗹𝗮𝗽𝘀𝗲𝗱 𝘂𝘀𝗲𝗿𝘀, we were able to recover 𝟱𝟬𝗞, which yielded incremental sales of $𝟳𝟱𝟬𝗞. Want to see how many guests you can recover? Schedule a meeting with us today. (link in comments)

😔 Poor Customer Service: A Deal-Breaker in Hospitality In the hospitality industry, customer service isn’t just important—everything. Poor customer service can tarnish your reputation faster than you can imagine. Whether it’s slow response times, lack of personalization, or unhelpful staff, these issues drive guests away and discourage repeat business. With online reviews holding significant sway, even one bad experience can have a ripple effect. Prioritizing exceptional customer service isn’t just about training; it’s about fostering a culture where every guest feels valued and appreciated. #CustomerService #HospitalityIndustry #GuestSatisfaction #ServiceExcellence

The question on everyone’s mind when it comes to guest retention is “𝗛𝗼𝘄 𝗰𝗮𝗻 𝘄𝗲 𝗸𝗲𝗲𝗽 𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗰𝗼𝗺𝗶𝗻𝗴 𝗯𝗮𝗰𝗸?” The answer is of course, “𝗕𝘆 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝗶𝗻𝗴 𝗰𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝘁 𝘃𝗮𝗹𝘂𝗲, 𝗲𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝘀𝗲𝗿𝘃𝗶𝗰𝗲, 𝗮𝗻𝗱 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗲𝗱 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀.” While the latter element may be the most difficult to deliver on, tailoring customized promotions for even your least engaged customers can prove to be worthwhile, and our results back this up. For our 𝟱𝟬𝟬+ 𝗨𝗻𝗶𝘁 𝗤𝗦𝗥 𝗰𝗹𝗶𝗲𝗻𝘁 with 𝟭𝗠 𝗹𝗮𝗽𝘀𝗲𝗱 𝘂𝘀𝗲𝗿𝘀, we were able to recover 𝟱𝟬𝗞, which yielded incremental sales of $𝟳𝟱𝟬𝗞. Want to see how many guests you can recover? Schedule a meeting with us today. (link in comments)

The question on everyone’s mind when it comes to guest retention is “𝗛𝗼𝘄 𝗰𝗮𝗻 𝘄𝗲 𝗸𝗲𝗲𝗽 𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗰𝗼𝗺𝗶𝗻𝗴 𝗯𝗮𝗰𝗸?” The answer is of course, “𝗕𝘆 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝗶𝗻𝗴 𝗰𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝘁 𝘃𝗮𝗹𝘂𝗲, 𝗲𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝘀𝗲𝗿𝘃𝗶𝗰𝗲, 𝗮𝗻𝗱 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗲𝗱 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀.” While the latter element may be the most difficult to deliver on, tailoring customized promotions for even your least engaged customers can prove to be worthwhile, and our results back this up. For our 𝟱𝟬𝟬+ 𝗨𝗻𝗶𝘁 𝗤𝗦𝗥 𝗰𝗹𝗶𝗲𝗻𝘁 with 𝟭𝗠 𝗹𝗮𝗽𝘀𝗲𝗱 𝘂𝘀𝗲𝗿𝘀, we were able to recover 𝟱𝟬𝗞, which yielded incremental sales of $𝟳𝟱𝟬𝗞. Want to see how many guests you can recover? 𝗦𝗰𝗵𝗲𝗱𝘂𝗹𝗲 𝗮 𝗺𝗲𝗲𝘁𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝘂𝘀 𝘁𝗼𝗱𝗮𝘆. (Link in comments)

In the world of hospitality, customer service is everything! But what does it take to make your customers feel like royalty? We want to know what exceptional customer service looks like to YOU. Let's hear from the experts! Please share your thoughts below and let's spark a conversation about ✨𝗵𝗼𝘀𝗽𝗶𝘁𝗮𝗹𝗶𝘁𝘆 𝗲𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲✨... #HappyCustomers #HospitalityUK #5StarService #HospitalityIndustry #AskTheExperts

Hello Hoteliers! It's freebie Friday Here are some best practices for responding to online Guest Reviews Remember responding to online reviews effectively is crucial for maintaining a positive reputation and fostering customer loyalty in the hospitality industry Go ahead and check carousel Don't forget to unwind this weekend Self-care is Non Negotiable to avoid burn outs #guestreview #onlinereview #hospitalityindustry #tgif #linkedinfamily

Unlock the secrets to stellar guest experiences! 🌟 Dive into our top 5 customer service tips and take your hospitality game to new heights. Ready to excel in service excellence? Continue Reading: https://hubs.la/Q02vRqjq0

A tip in customer service is a gratuity given by customers to service employees, often in addition to the standard bill, as a way of expressing appreciation for good service. Tips are common in industries such as restaurants, hospitality, and personal care services, and they can significantly supplement an employee's income. #NSsolutions #CustomerCare #ProfessionalService #CustomerSatisfaction #BusinessSupport #Efficiency #NestSupportSolutions #BusinessGrowth #ExpertAssistance #SmartCustomerService #OnlineSupport #CustomerExperience

5 Key Tips for Exceptional Customer Service in Hospitality 1. Listen Actively – Understand what the guest truly needs. 2. Be Attentive – Small details can make a big difference. 3. Stay Positive – A warm attitude is contagious! 4. Adapt Quickly – Flexibility shows you care. 5. Follow Up – Ensuring satisfaction builds loyalty. Every interaction matters. #CustomerService #HospitalityTips #GuestExperience #luxuryhospitality #luxury #guestsatisfacations