irishi murali’s Post

The number of staff needed for housekeeping in a 32-room property depends on various factors, including: 1. Occupancy rate 2. Room type (single, double, suite) 3. Cleaning standards 4. Laundry requirements 5. Shift patterns Here's a general guideline: - For a small property with low occupancy (less than 50%): - 2-3 Housekeeping staff (including 1 supervisor) - For a small property with medium occupancy (50-75%): - 3-4 Housekeeping staff (including 1 supervisor) - For a small property with high occupancy (above 75%): - 4-5 Housekeeping staff (including 1 supervisor) Assuming an average occupancy rate of 60% and a moderate cleaning standard, a 32-room property might require: - 1 Housekeeping Supervisor - 3-4 Room Attendants (cleaning rooms, restocking linens) - 1 Laundry Staff (washing, drying, folding linens) - 1 Houseperson (assisting with cleaning, restocking supplies) Total: 6-7 staff members Keep in mind that this is just an estimate, and actual staffing needs may vary depending on your specific property and operations. Factors like room size, amenities, and guest expectations can influence staffing requirements.

# I paid for it, so I need it Inventory management is one of the critical aspects of housekeeping management. A housekeeping manager keeps records of all the housekeeping physical assets from A to Z within the premise and often within the whole facility. These may be consumables and non-consumables. The explanation of the difference is for another day. Talking of consumables, these are items availed in the guest room for the guests to use/consume. They may include but are not limited to; body lotion, shower gel, soap, tissue paper, vanity kit, shaving kit, sanitary kit, sewing kit, dental kit, sleepers, beverages just to mention a few. They belong to the guest and if a guest stays for a whole week, it means he/she is entitled for them for each day of stay. However, based on the policy of the hotel, it makes no sense for a GRA to keep providing a piece of soap for each day in a room where the guest doesn’t use that same soap unless he/she requests for it. Funny enough some guests do demand all the amenities for every single day of their stay. Have you ever demanded everything to be provided in your room even the ones you don’t need just because you have paid for them? Have you ever demanded something you don’t even know its use?

General Tips for a great Housekeeping department 1.      Supply enough linen, chemicals and working tools for the room attendants Train them on the correct usage of cleaning materials – don’t buy too many chemicals 4 basics chemicals Toilet cleaner – Floor cleaner – Glass cleaner – General Purpose cleaner Basic amenities combine shampoo and conditions, combine liquid hand soap and shower gel. Ensure bottles are filled up after each shift and are clearly labelled to avoid mistakes. Laundry bags for dirty linen. Supply conveniently stocked up trolleys so room attendant does not have to move around and focus on cleaning 2.      Have supervisors check the trolleys, equipment and linen. Works smart. Assign sections. Assign stronger teams to bigger rooms or more difficult sections. 3.      Train your room attendants to be efficient and focused, time them. 4.      Focus on the room attendants cleaning rooms only and not doing other unnecessary jobs like collecting linen or bring things to the guests. Assign a different person for this. 5.      Organize a linen runner – can be a gardener or Security on busy days if you don’t have budget. 6.      Keep it simple in the rooms – put plants instead of fresh flowers. Use easy to manage VIP set up, birthday cakes or welcome fruit. Outsource guest laundry.

Key Aspects of Housekeeping Definition: Housekeeping involves the management and maintenance of cleanliness and order in a household or workplace. Routine Tasks: Common activities include sweeping, dusting, laundry, and general tidying up. Occasional Chores: These may involve decluttering, deep cleaning, and seasonal maintenance tasks. Context: While often associated with residential settings, housekeeping is also crucial in institutional environments like hotels, hospitals, and offices. Housekeeping in Hospitality Role: In the hospitality industry, housekeeping is a vital department responsible for maintaining guest rooms and common areas Responsibilities - Key duties include: • Cleaning and sanitizing rooms and public areas • Daily servicing of guest rooms • Replenishing supplies • Managing laundry operations • Inspecting rooms for maintenance issues • Adhering to health and safety regulations Housekeeping plays a significant role in ensuring a clean, organized, and safe environment, whether in a home or a professional setting. Mr Akash ali

💡 Housekeeping Task Sheet A- Single task sheet. One attendant works alone; he or she has a full set of cleaning equipment. B- Double task sheet/body system. Two attendants work together and share the same cleaning equipment. Which one is recommended? If your team is well trained and skilled and has enough cleaning equipment and storage spaces on the floor, then a single task sheet is more efficient. If your team is made up of outsourced casuals and hotel staff and has limited cleaning equipment and storage, then the Body system is more efficient. Many hotels use both; they give single task sheets to highly skilled attendants and double task sheets to new attendants and outsource attendants and gradually increase the credit, and once they become strong then they move them to a single task sheet. Single Task Sheet - Benefits: 1. Accountability on one attendant for any service-related feedback 2. More teams on the floor means more flexibility in attending Q rooms and make up requests. Double Task Sheet – Benefits: 1. Certain cleaning tasks, like cleaning under the bed, can be carried out easily by two attendants, while one attendant alone can struggle if the beds are heavy. 2. They can both remind each other if anything is missing or needs more attention in the room. 3. They share cleaning equipment (trolley, vacuum, etc.) C- Fixed Section Task Sheet: This system is used by some top Luxury Hotels & Palace Hotels, whose ADR is very high. In this system, the attendant has a fixed section( Example rooms from 201-220) regardless of occupancy, when section occupancy is low the attendant carries out deep cleaning projects in vacant rooms and supports others if required. The labor cost in this system is high, but it is the best in terms of maintaining quality. Fixed Section - Benefits: 1- The attendants maintain his/her section very well; he or she is familiar with each piece of furniture and the overall condition of the rooms in his/her section. 2- The attendants become more attached to their section and more organised, and they take more care about anything related to their rooms; they self-drive cleaning projects and report any maintenence issues immediately. 3- The attendants are very well connected to guests and establish good preferences and service touches. Only when occupancy is high with groups back-to-back, preparing all rooms in the section after departure becomes challenging.

Housekeeping For Hotels: 1._Room Cleaning Productivity Formula_ Room Cleaning Productivity = Number of Rooms Cleaned / Total Cleaning Hours Example: Number of Rooms Cleaned = 50 Total Cleaning Hours = 10 Room Cleaning Productivity = 50/ 10 = 5 rooms per hour 1. _Linens and Uniforms Inventory Formula_ Inventory Level = (Usage Rate x Lead Time) + Safety Stock Example: Usage Rate = 100 linens per day Lead Time = 3 days Safety Stock = 20% Inventory Level = (100 x 3) + (100 x 0.20) = 320 linens 1._Cleaning Supply Consumption Formula_ Consumption Rate = (Usage Rate x Number of Rooms) / Cleaning Frequency Example: Usage Rate = 2 cleaning products per room Number of Rooms = 100 Cleaning Frequency = 2 times per week Consumption Rate = (2 x 100) / 2 = 100 cleaning products per week 1. _Staffing Formula : Staffing Level = (Number of Rooms x Cleaning Time per Room) / Labor Hours Example: Number of Rooms = 100 Cleaning Time per Room = 30 minutes Labor Hours = 8 hours Staffing Level = (100 x 0.5) 7 8 = 6.25 housekeeping staff 1. _Guest Satisfaction Formula_ Guest Satisfaction = (Number of Positive Comments / Total Comments) x 100 Example: Number of Positive Comments = 80 Total Comments = 100 Guest Satisfaction = (80 / 100) x 100 = 80% These formulas help housekeeping teams manage their operations efficiently, ensuring clean rooms, adequate supplies, and high guest satisfaction.

Housekeeping Task Sheet A- Single task sheet. One attendant works alone; he or she has a full set of cleaning equipment. B- Double task sheet/body system. Two attendants work together and share the same cleaning equipment. Which one is recommended? If your team is well trained and skilled and has enough cleaning equipment and storage spaces on the floor, then a single task sheet is more efficient. If your team is made up of outsourced casuals and hotel staff and has limited cleaning equipment and storage, then the Body system is more efficient. Many hotels use both; they give single task sheets to highly skilled attendants and double task sheets to new attendants and outsource attendants and gradually increase the credit, and once they become strong then they move them to a single task sheet. Single Task Sheet - Benefits: 1. Accountability on one attendant for any service-related feedback 2. More teams on the floor means more flexibility in attending Q rooms and make up requests. Double Task Sheet – Benefits: 1. Certain cleaning tasks, like cleaning under the bed, can be carried out easily by two attendants, while one attendant alone can struggle if the beds are heavy. 2. They can both remind each other if anything is missing or needs more attention in the room. 3. They share cleaning equipment (trolley, vacuum, etc.) C- Fixed Section Task Sheet: This system is used by some top Luxury Hotels & Palace Hotels, whose ADR is very high. In this system, the attendant has a fixed section( Example rooms from 201-220) regardless of occupancy, when section occupancy is low the attendant carries out deep cleaning projects in vacant rooms and supports others if required. The labor cost in this system is high, but it is the best in terms of maintaining quality. Fixed Section - Benefits: 1- The attendants maintain his/her section very well; he or she is familiar with each piece of furniture and the overall condition of the rooms in his/her section. 2- The attendants become more attached to their section and more organised, and they take more care about anything related to their rooms; they self-drive cleaning projects and report any maintenence issues immediately. 3- The attendants are very well connected to guests and establish good preferences and service touches. Only when occupancy is high with groups back-to-back, preparing all rooms in the section after departure becomes challenging.

Housekeeping Task Sheet A- Single task sheet. One attendant works alone; he or she has a full set of cleaning equipment. B- Double task sheet/body system. Two attendants work together and share the same cleaning equipment. Which one is recommended? If your team is well trained and skilled and has enough cleaning equipment and storage spaces on the floor, then a single task sheet is more efficient. If your team is made up of outsourced casuals and hotel staff and has limited cleaning equipment and storage, then the Body system is more efficient. Many hotels use both; they give single task sheets to highly skilled attendants and double task sheets to new attendants and outsource attendants and gradually increase the credit, and once they become strong then they move them to a single task sheet. Single Task Sheet - Benefits: 1. Accountability on one attendant for any service-related feedback 2. More teams on the floor means more flexibility in attending Q rooms and make up requests. Double Task Sheet – Benefits: 1. Certain cleaning tasks, like cleaning under the bed, can be carried out easily by two attendants, while one attendant alone can struggle if the beds are heavy. 2. They can both remind each other if anything is missing or needs more attention in the room. 3. They share cleaning equipment (trolley, vacuum, etc.) C- Fixed Section Task Sheet: This system is used by some top Luxury Hotels & Palace Hotels, whose ADR is very high. In this system, the attendant has a fixed section( Example rooms from 201-220) regardless of occupancy, when section occupancy is low the attendant carries out deep cleaning projects in vacant rooms and supports others if required. The labor cost in this system is high, but it is the best in terms of maintaining quality. Fixed Section - Benefits: 1- The attendants maintain his/her section very well; he or she is familiar with each piece of furniture and the overall condition of the rooms in his/her section. 2- The attendants become more attached to their section and more organised, and they take more care about anything related to their rooms; they self-drive cleaning projects and report any maintenence issues immediately. 3- The attendants are very well connected to guests and establish good preferences and service touches. Only when occupancy is high with groups back-to-back, preparing all rooms in the section after departure becomes challenging.

As a Housekeeping HOD (Head of Department), you need to prepare and maintain various records to ensure the smooth operation of the housekeeping department. Here are some essential records to prepare: 1. *Room Inspection Reports* Record the results of daily room inspections, including cleanliness, maintenance, and amenities. 2. *Housekeeping Schedules* Create and maintain schedules for housekeeping staff, including duty rosters, cleaning schedules, and linen distribution. 3. *Linens and Laundry Records* Maintain records of linen inventory, laundry schedules, and linen distribution to ensure adequate supplies. 4. *Cleaning Supplies and Equipment Records* Record the inventory of cleaning supplies, equipment maintenance, and repair schedules to ensure efficient operations. 5. *Pest Control Records* Maintain records of pest control measures, including treatment schedules, chemical usage, and pest sightings. 6. *Lost and Found Records* Record and maintain a log of lost and found items, including guest belongings and hotel property. 7. *Guest Complaints and Feedback Records* Document and address guest complaints and feedback related to housekeeping services. 8. *Staff Training Records* Maintain records of staff training, including topics covered, dates, and trainer details. 9. *Inventory Management Records* Record and maintain inventory levels of housekeeping supplies, including cleaning agents, paper products, and amenities. 10. *Budget and Expenditure Records* Maintain records of budget allocations, expenditures, and variances to ensure effective financial management. 11. *Accident and Incident Reports* Record and investigate accidents and incidents involving housekeeping staff or guests. 12. *Quality Control Records* Maintain records of quality control measures, including room inspections, cleanliness checks, and guest satisfaction surveys. By maintaining these records, you can ensure the efficient operation of the housekeeping department, provide excellent service to guests, and maintain high standards of cleanliness and quality. #housekeeping #resort #hotel