Irvine Partners’ Post

Uber Eats has announced the rollout of several new courier safety features aimed at enhancing the overall safety of delivery partners on the road. This initiative underscores the company's commitment to prioritizing the safety of its drivers while fostering a safer environment for all road users. The enhancements are part of a broader effort to promote responsible driving habits and address concerns expressed by both drivers and motorists. In a statement, Cassie Jaganyi, Head of Communications for Uber, emphasized that user safety remains a top priority for the platform. With the introduction of these features, Uber Eats reinforces its dedication to ensuring the well-being of delivery partners while maintaining its position as the leading food delivery service in the country. The improvements are designed to create a more secure working environment for drivers as they navigate busy streets. To further enhance driver safety, Uber Eats is partnering with Big Boy Fourways to educate delivery partners about the latest safety best practices for personal protective equipment (PPE). Acknowledging the critical role of helmets in preventing severe injuries, Uber Eats is offering its delivery drivers a 50% discount on new helmets from Big Boy Fourways. Additionally, the company has negotiated a flexible payment plan with Big Boy and Motopay to eliminate financial barriers to acquiring safety gear. In conjunction with these measures, Uber Eats has teamed up with the on-demand emergency response platform Aura to provide delivery drivers with immediate access to emergency assistance at the touch of a button. This service includes medical and security support for drivers involved in accidents. With these new features and partnerships aimed at enhancing driver safety, Uber Eats continues its commitment to fostering a secure and thriving ride-hailing economy for all stakeholders. #UberEats #DriverSafety #FoodDelivery #PPE #EmergencyResponse #RoadSafety #Partnerships

Practical Experience-Based Guidelines for Improving Uber Eats Delivery System Over the past two months, working as a delivery cyclist with Uber Eats in Ireland, I have gained valuable insights into the challenges faced by cyclists and delivery personnel. These include inefficient order allocation, safety concerns during night deliveries, and inconsistent compensation for long-distance deliveries. Through this proposal, I aim to provide practical, real-world solutions to improve the delivery system for cyclists, ensuring better efficiency, safety, and fairer compensation. I believe these improvements will benefit not only delivery personnel but also customers and the Uber Eats platform itself, resulting in faster deliveries and a more motivated workforce. #PracticalExperience #UberEatsImprovement #CyclistDelivery #BusinessOptimization #FoodDeliveryInnovation #EfficiencyInDelivery #SustainableSolutions #RiderSafety #UberEatsRiders #CyclistExperience

Should I have to stay calm? Yesterday, I faced a frustrating yet eye-opening experience. I had booked a Uber parcel to deliver dinner to my brother, expecting it to arrive within 15-20 minutes. However, the delivery was significantly delayed. It turned out that the delivery person was juggling both Uber parcel and Rapido rides, picking up another customer near the drop-off location before delivering the food. This situation highlighted a crucial aspect of our fast-paced world: the balancing act delivery personnel face and the importance of understanding their challenges. What do you think of this? 👇🏾 #DeliveryChallenges #CustomerExperience #ServiceIndustry #EmpathyInBusiness #Logistics

Today’s early morning experience with Uber from Bus Terminal to Gurugram: 1. Made 8 attempts to book a cab 2. All drivers refused online payment option, everyone wanted cash/UPI 3. Three drivers insisted to go offline without the app for same fare 4. Two drivers outrightly refused for Air conditioner and asked me to enjoy the weather 5. Multiple accepted the ride and then cancelled for reasons best known to them 6. Finally managed to board one cab for cash booking of course Booking fare Rs 660/-, Final Fare Rs 734/- Driver name at the time of booking - Mr. ABC Driver UPI ID - Mr. XYZ A business model no longer reliable & safe, and apparently frustrating for both customer & driver partner; however still probably sustainable for the company. And it goes on! #uber

“Medical couriers, they’re making a killing. You make more money with less effort.” This business owner is going viral for comments he made, telling people to stop driving DoorDash or Uber, and to become a Medical Courier! While he is right that there is money to be made in the industry, it takes real passion to become a medical courier. With certain regulations you must follow, and certifications you may need to complete, it can take quite a bit of effort! Just like with other delivery services, there are some steps to becoming a medical courier, especially starting your own LLC and the challenges that come along with that if you went that route. The article does mention some steps to take, and some resources you can use as well, which are really helpful. Overall, the process to becoming a medical courier is not much more in depth than becoming an Uber driver, but it is arguably more rewarding as you're in charge of shipments that could help change lives! The medical courier industry is a great industry to become a part of and we welcome any and everyone with open arms! Article below 👇 . . . #MedicalCourier #Courier #Uber #Delivery #Healthcare #Medicine

🚖 A Concerning Safety Incident with an #Uber Driver Today, after grocery shopping with my family, we took an #Uber home. When we opened the trunk to place our groceries, the driver shouted at us to bring them inside the car instead. His behavior was shocking, but as he was blocking traffic, we complied. As we got in the car and he started driving, he abruptly mentioned a €300 charge if we made the car dirty. I questioned the policy and stated that transporting groceries should be a standard part of any taxi service. His response was more yelling. When I told him I would report his behavior to #Uber, he became even more aggressive. In a busy, under-construction area, he suddenly stopped and demanded we get out, putting our lives at risk. We got out as I didn't feel safe with an unstable driver. I reported the incident and received a quick reply within 10 minutes, which I appreciated. However, their resolution—a refund and a reducation of the chance on matching with this driver in the future—was insufficient. The driver is still active on the platform, potentially endangering other passengers. #Uber’s response was disappointing. They seemed to think that a refund and a reduction of the matching possibilty with this driver would resolve the issue. But what if we had been hit by a car while getting out in such a dangerous area? Would a €21 refund on a ride which didn’t take place, have sufficed then? I urge #Uber to take more serious actions to ensure the #safety of their passengers. A refund and a reduction of matching with a dangerous driver should not be the end of the story. 🚨Safety must be the top priority.🚨 #SafetyFirst #Uber #CustomerExperience #PassengerSafety #UberIncident #TransportationSafety #ConsumerRights #UberFeedback #PublicSafety #Accountability #RideSharing #UberSupport #FamilySafety #CustomerService

𝐆𝐞𝐭 𝐫𝐞𝐚𝐝𝐲 𝐭𝐨 𝐞𝐥𝐞𝐯𝐚𝐭𝐞 𝐲𝐨𝐮𝐫 𝐔𝐛𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐥𝐢𝐤𝐞 𝐧𝐞𝐯𝐞𝐫 𝐛𝐞𝐟𝐨𝐫𝐞! Uber aims to boost its income from subscriptions by providing extra benefits to Uber One members. For $9.99 per month or $99.99 per year, Uber One offers perks such as free delivery on qualifying food and groceries, discounts of up to 10% on selected deliveries and pickups, better prices on certain rides, and additional advantages. Uber mentioned that it will reveal more details about these perks later on, although some members have already received emails about special offers. . . . #UberPerks #SubscriptionBenefits #ElevateYourExperience #ExclusiveDeals #UberOne #SpecialOffers #RideInStyle #SavingsOnWheels #FoodDelivery #GroceryDelivery #MembershipPerks

I completely agree with you, Priyanka Aswal. Rider safety should always come first, no matter the cost. It's concerning that some drivers still try to convince passengers to go offline for a cheaper fare—it's not worth the risk. We’re trusting these rides to get us from point A to B safely, and going offline compromises that trust. As you pointed out, it’s a hard “NO” when it comes to accepting offline rides, no matter how tempting the discount seems. Uber and other ride-sharing services have made great strides in making the ride experience safer with features like real-time ride tracking and in-app emergency buttons, so taking the safer, online route is always the best choice. It’s up to us, as passengers, to be vigilant and stand firm when it comes to safety. Thanks for sharing this important reminder!

Sachin Kansal, Niti Bashambu, Camiel Irving and I spent the morning in Washington, DC, meeting with local drivers and couriers as we announced new features designed to help make the things they do every day safer, fairer, and easier. It all adds up to an experience they can find #OnlyOnUber. You can read more about the event and today's announcements in more detail below, but I want to highlight one area we’ve spent significant resources on: driver safety and fairness. Being committed to safety means listening to drivers and investing in technology to protect them. One thing we've heard loud and clear is that drivers want more information about who they’re picking up. After all, riders know about them, and safety and accountability should go both ways. So today, we announced that we’re delivering in a big way: We're rolling out enhanced rider verification across the country. 🚙 ✅ Beginning tomorrow, all US drivers will see when a rider has undergone additional verification steps. Most riders will be verified using their existing account details or have the option to upload an ID. Once verified, they will receive a “Verified” badge that drivers will see when deciding to accept a trip. We’ve been testing out the feature in a handful of cities across the US.  In those pilot markets, drivers and verified riders give each other higher ratings, and verified riders get fewer serious complaints from drivers. From this new rider verification program to many other safety improvements—like Record My Ride, PIN Verification for Drivers, and other new programs to encourage good rider behavior—we are listening to drivers and investing in their safety. https://lnkd.in/ePfzrSuS

Transit ridership is up ... but has not surpassed its peak in 2014. The reason? A report from the FTA says that ride-hailing services like Uber and Lyft account for the decrease. https://lnkd.in/eaenNbEQ Have you seen transit riders move from the bus to relying on Uber or Lyft in your area?