It From Bit’s Post

At IFB we're always exploring how the latest technology can be leveraged to create better experiences for businesses and customers. Here we will highlight several ways that GenAI is revolutionizing the shopping experience, both online and in physical stores. 𝐀𝐈 𝐒𝐡𝐨𝐩𝐩𝐢𝐧𝐠 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭𝐬: 𝐑𝐞𝐝𝐞𝐟𝐢𝐧𝐢𝐧𝐠 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 On large e-commerce platforms, virtual shopping assistants simplify navigation. Customers can easily locate what they need by typing, speaking, or uploading photos with their requests. No more need to struggle with complex search filters. These AI assistants also handle more complex purchases; such as planning their travel by engaging in an open-ended conversation with the app, from choosing accommodations to discovering must-see attractions. 𝐑𝐞𝐚𝐥𝐢𝐬𝐭𝐢𝐜 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐓𝐫𝐲-𝐎𝐧𝐬: 𝐁𝐫𝐢𝐝𝐠𝐢𝐧𝐠 𝐭𝐡𝐞 𝐆𝐚𝐩 𝐁𝐞𝐭𝐰𝐞𝐞𝐧 𝐎𝐧𝐥𝐢𝐧𝐞 𝐚𝐧𝐝 𝐈𝐧-𝐒𝐭𝐨𝐫𝐞 𝐒𝐡𝐨𝐩𝐩𝐢𝐧𝐠 Virtual try-on features have traditionally been basic, often limited to selecting from a few body shapes to visualize how a garment might fit. GenAI is taking this to a new level. Customers can now create a lifelike avatar of themselves using a photo and their exact measurements, allowing them to see how an outfit would look on them, to make better purchase decisions. 𝐒𝐢𝐦𝐩𝐥𝐢𝐟𝐢𝐞𝐝 𝐃𝐞𝐜𝐢𝐬𝐢𝐨𝐧-𝐌𝐚𝐤𝐢𝐧𝐠 𝐰𝐢𝐭𝐡 𝐀𝐈 𝐒𝐮𝐦𝐦𝐚𝐫𝐢𝐳𝐞𝐝 𝐑𝐞𝐯𝐢𝐞𝐰𝐬 Imagine you want to check out a simple product only to be overwhelmed by hundreds of reviews, often with conflicting opinions. With GenAI’s ability to understand and summarize lengthy pieces of text, this frustrating experience could be a thing of the past. 𝐈𝐦𝐦𝐞𝐫𝐬𝐢𝐯𝐞 𝐌𝐞𝐭𝐚𝐯𝐞𝐫𝐬𝐞 𝐒𝐭𝐨𝐫𝐞𝐬 GenAI enables the creation of captivating virtual shopping experiences. This aligns with the metaverse concept. Forward-thinking retailers are already establishing a presence in the metaverse, creating interactive and personalized virtual stores. Users can navigate a virtual store, while AI generates personalized product placements and even virtual sales assistants. 𝐓𝐚𝐢𝐥𝐨𝐫𝐞𝐝 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐉𝐨𝐮𝐫𝐧𝐞𝐲𝐬: 𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐞𝐝 𝐒𝐡𝐨𝐩𝐩𝐢𝐧𝐠 𝐋𝐢𝐤𝐞 𝐍𝐞𝐯𝐞𝐫 𝐁𝐞𝐟𝐨𝐫𝐞 Creating tailored promotions and offers for each shopper by analyzing their unique buying habits and preferences. For instance, if customers frequently buy sustainable products, AI could automatically generate special discounts or bundle deals on eco-friendly items during their next visit. This process can be scaled effortlessly. 𝐄𝐧𝐡𝐚𝐧𝐜𝐢𝐧𝐠 𝐭𝐡𝐞 𝐈𝐧-𝐒𝐭𝐨𝐫𝐞 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 In-store experience can be enhanced with smart mirrors that offer virtual try-ons, providing an accurate representation of how products look on customers. This is particularly useful when a store doesn't have all styles, colors, or sizes available. Customers can see digital variations and download images to share online. #Retail #GenAI #CustomerExperience

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