Dr. Aman Jain’s Post

Absolutely loved reading Unreasonable Hospitality by Will Guidara. First, because I connect so deeply with his story and passion for hospitality. And second, because I can see the many opportunities organisations have to be just a little bit more unreasonable about how they make people feel. Whether you are in the hospitality industry or not. I felt a little less alone in my perfectionnism (I, also re-make the bed after my husband has made it) and in the deep care I put into everything I do. A must-read for leadership lessons too with chapters on building a team, creating a culture of collaboration, pushing towards excellence and finding balance. #UnreasonableHospitality #LeadershipLessons #HospitalityIndustry

Turning routine casino visits into unforgettable experiences: that's Thomas Hedrick's specialty. 🎰 Our recent blog post reveals how this hospitality visionary cultivates a culture where extraordinary care is the norm. From heartwarming guest surprises to innovative pandemic solutions, Tom's approach to leadership and team empowerment is reshaping the industry. Start reading now: https://heyor.ca/hcFlhC

How I found my true calling in leadership development... Employees’ service quality trumps all luxury. Working in luxury hotels worldwide, I observed a profound truth: The best products, amenities, and infrastructures mean nothing without exceptional service. Exceptional service stems from employees feeling psychologically safe, motivated, and thriving in a growth mindset environment. That's why I transitioned to leadership development, to impact lives positively. The leap from hospitality to healthcare isn't so vast. Both industries share the same core principle: The essence of service. (Found this useful?) Repost and share your thoughts! P.S. What's your take on the link between psychological safety and service quality? When employees feel supported, they light up rooms with their service. #Leadership #Hospitality #Healthcare #PsychologicalSafety #EmployeeEngagement #CustomerService

#Hospitality Creating a culture where every individual is valued and recognized is key to building a successful team. When each person knows they make a difference, it empowers them to give their best, which in turn elevates the entire guest experience. Often, guests choose a property not just for its facilities, but for how much the team genuinely cares. That’s why it’s essential for the General Manager to lead by example, consistently showing what truly matters. It’s a 24/7 responsibility to set the standard for exceptional service and guest care, ensuring the property thrives. #Leadership #Hospitality #TeamCulture #CustomerExperience

"Great leadership in the hospitality industry isn't just about managing operations; it's about inspiring teams, delivering exceptional guest/ Client experiences, and fostering a culture of excellence. It's a blend of empathy, innovation, and adaptability that keeps both employees and clients engaged. In a world where service standards are constantly evolving, effective leadership is the key to staying ahead. #HospitalityLeadership #Teamwork #GuestExperience #Innovation #LeadershipInAction"

“In Hospitality, It’s the People Who Make the Difference” As leaders, we often focus on operations, revenue, and guest satisfaction. But the heart of hospitality is our team—the people who work tirelessly to create memorable experiences for our guests. Recently, I took some time to sit with my employees, not to talk about work but to learn about them—their goals, their challenges, and their stories. It reminded me that behind every uniform is a person with dreams and a journey that deserves recognition. Investing time in building connections with your team isn’t just good for morale—it’s good for business. A happy, motivated team creates happy guests, and that energy drives the success of the entire operation. Take a moment today to step away from the desk and talk to your employees. Listen, learn, and let them know they’re valued. Sometimes, the best way to lead is simply to care. #Leadership #Hospitality #Teamwork #PeopleFirst

In the recent edition, Most Visionary Leaders Shaping the Hospitality Industry, 2024, The CIO Leaders magazine gladly features Alexi Huntley Khajavi President, for Hospitality, Travel, and Wellness division, at Questex along with other prominent leaders. Read More : https://shorturl.at/uk9VY #GlobalBusinessLeadersMagazine #WorldsLeadersMagazine #Hospitality #Travel #AlexiKhajavi

More hotels are coming up and there should be more sense in Leadership. In today’s hotel industry, it’s not just about filling positions; it’s about fostering a vibrant corporate culture that professionals are proud to represent. Employees are seeking more than just jobs—they want a sense of fulfillment and pride in their work. This means offering competitive packages that attract skilled professionals who truly understand the industry. Leaders must establish a supportive and dynamic environment where employees feel valued and motivated. By doing so, they ensure that their team is not only efficient but also genuinely invested in the success and reputation of the organization. #hotelier #reputationmanagement #thinksmarter

How do you keep your company culture across multiple sites? Hospitality expert and Managing Consultant Nicky dealt with this challenge recently for our client Bar Douro. - Challenge: After opening its second site, Bar Douro faced a culture disconnect between its two locations. Maintaining its vision and culture was essential.  - Solution: To realign the teams, Nicky organised a company culture day – a paid, fun-filled event to reinforce the company’s values and bring the teams together.  - Outcomes: Morale was boosted but also communication improved across both sites. It’s now a cornerstone of Bar Douro’s quarterly calendar, so all team members receive consistent messages & feel valued. 🌟 Takeaways for managers: Regular, engaging team events can be a game-changer in maintaining a consistent culture across multiple locations. Consider implementing similar strategies to keep your team aligned and motivated! #teambuilding #companyculture #leadership

Luxury hospitality demands excellence, but it shouldn't cost your wellbeing. I coach managers like you to thrive in this high-pressure industry. Together, we'll build strategies to manage stress, boost your performance, and reignite your passion for hospitality leadership. #hospitality #wellbeing #future #creativity