I'm definitely not on the fence with this one. Industry experience vs role experience. Which do you prioritise when hiring? Is one really better than the other? I can see there may be some industries and certain roles where experience specific to that industry would be valuable. 𝗕𝘂𝘁 𝗜 𝗱𝗼𝗻’𝘁 𝘀𝗶𝘁 𝗼𝗻 𝘁𝗵𝗮𝘁 𝘀𝗶𝗱𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗳𝗲𝗻𝗰𝗲. I’ve moved industries and countries many times. I've love learning about new markets, industries and verticals. And, I’ve always hired people with a specific set of skills and competencies. A new hire can learn about the industry. It is quicker to learn the industry than to get up to speed on a skill or role. I've watched experienced customer success managers start speaking to customers in their first week. They don't know the product well yet, they don't know the industry well yet. But, they know how to deal with customers and move them forward. I'll prioritise skills over industry every time. So, what’s the play here? #management #hiring #startups #management
It's all about the behavior that can be lacking in the person be it any role he/ she is performing! Skills can be taught but not the behaviour Jarren Pinchuck
Sometimes industry experience is super valuable. A good sales rep with industry connections and a network can be 10x more impactful than a great sales rep who needs to learn the industry and build connections first.
100% agree (with caveats because industry specific knowledge can be invaluable in some cases, naturally). But experience in a different industry can bring a new persepctive on an existing problem. If companies only hire people experienced in a specific role in a specific industry they are less likely to find unique solutions. And unique solutions is what gives a company the edge against competitors.
Skills over context. Besides, innovation comes from ‘outside the box’
Helping GTM Leaders Win More Revenue | Customer-Centric Leadership | Digital / Scale Customer Success | Foodie
4moI agree with your points Jarren Pinchuck I think that it varies based on the industry, role, maturity of the company as to whether skills vs industry experience is going to add the most benefit to the team and the company. In Customer Success I think I prioritise soft skills. I can teach you how to run a kick off call, run a QBR, negotiation tactics. But I need you to be the EQ in the room with customer