Jason Soar’s Post

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Retail Consultant | Ex-Sainsburys - Store of the Future Development, Business Performance Optimisation, eCommerce Strategy & Fulfilment Operations

The gap that opened when the qCom operators funding dried up is being well filled by 'marketplaces'. I am a supporter of marketplaces as it helps grocers remain accessible, relevant and responsive to the needs of a more digital enabled consumer. However, what marketplaces offer is not the answer to the many eCom challenges grocers have to face into, whether that's labor, technology, content & merchandising and revenue generation. Grocers should balance the investment in marketplaces with a simultaneous investment in developing their own digital customer experience and fulfilment capability. Grocers have always prided themselves on knowing their customers better than anyone else, and that should not change when your customers transact on a marketplace. Rouses Markets is a great example of a grocer leading with an 'owned' eCom experience first, and then adding to that marketplace capability.

Rouses Markets will now offer DoorDash

Rouses Markets will now offer DoorDash

supermarketnews.com

Gregg London

U.P.C. Database / Supply Chain Consultant - Grocery Pragmatist, Magician, Rabbi

9mo

"Grocers should balance the investment in marketplaces with a simultaneous investment in developing their own digital customer experience and fulfilment capability"... You've just given the raison d'être for Instacart's existence. 😁

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