Jay Maybruck’s Post

💡How many times have you been hungry, gone onto DoorDash, or looked at various takeout menus, and thought, "Eh, I don't feel like spending the money on this junk," or "It all looks great, but I'm not waiting or paying a delivery fee, and I definitely don't feel like going out? We've all been there. That's why I think what Domino's Pizza has done here is genius. They're using AR on another level to immerse and engage their audience in a fun and entertaining way. When you can pick, choose, customize, and see your ideal pizza sitting on your sofa, or table in AR, it’s pretty hard to resist, and Domino's Pizza wins. Your meal choice is decided, and you're getting that pizza, or wings maybe even! What a game-changer for Domino's and a brilliant way to drive conversion! #SmartMarketing #Innovationalwayswins #F2BServices #Dominos #Pizza

the restaurant industry is brutal: hours are long, labor is challenging, margins are slim. that's why the advent of things like door dash, uber eats and grub hub have helped bring additional sales and boost struggling businesses. but they come with a cost. your margins shrink. and many restaurants can't figure out how to manage the sequence of order fulfillment. patrons inside of a restaurant become victims to online ordering forced to wait and wait for their food. don't forget that you're in the customer service business. when you lose those higher margin customers you'll be shutting down for good.

Dear Just Eat Takeaway.com - I have a situation and couple of questions! I ordered food via Lieferando on 25th of December. The restaurant accepted the request and after 30 minutes called me to let me know, that it’s not possible for them to deliver the food. And informed me to cancel the request via Lieferando if I want a re-imbursement. Since then I am mailing Lieferando (Only way to contact them btw) on this subject and asking ‘My’ money back. But, the only reply I got is Lieferando is on it, it had been 8 days since. Questions: 1. How do I get back ‘My’ money? 2. For me, the customer service was way below par. How will you rate yours? 3. How do you plan to improve this hilarious customer service? (Answer to 3rd question is optional though)

Not a trick question: who doesn’t love pizza? 🍕 It’s tasty, accessible, and best of all, quick. (If you’re not a pizza lover, you can keep scrolling, I won’t be upset) But let’s talk about speed as a differentiator: → The largest pizza chain in the world, Domino’s, built an entire campaign starting in 1973 based on the speed and readiness of their product — the “30 minutes or it’s free” guarantee. Domino’s knew then what we know now — speed can change the entire foundation of your business. In the 1980s, following this “30 minutes or less,” the chain experienced unimaginable growth from a small chain to over 5,000 stores at the start of the 90s. The guarantee was eventually dropped (due to legal liabilities), but the principle remained the same — people really care about speed. This sentiment has only compounded since the 90s. In an age of Uber, Amazon, DoorDash, and endless streaming services on demand, consumer sentiment is clear — people want what they want now, and they’ll elsewhere if they can’t have it. Your site is no different than a pizza delivery — the faster, the better. If you leave your customers waiting (due to slow load times), they’ll find their slice elsewhere. Alternatives are everywhere and convenience is abundant — speed isn’t a competitive advantage, it’s an absolute necessity. We make sure you never have to worry about that at Nostra. Want to know how? Send me a message 🤝

Interesting read with your weekend pizza 🍕 I have been posting about an disruptive delivery methodology due to changing consumer habits. Now, Domino's is seeing a changing dynamic in their customer preferences. People who order for delivery and those who stop by a restaurant to carry their orders out are mostly two separate groups with different priorities, Weiner said. Delivery is about convenience, and customers who order their food for delivery are willing to pay the extra fees and tip their driver, he said. Besides operating its own delivery service, Domino's also offers delivery through Uber. The third-party service accounts for roughly 3% of Domino's sales, Weiner told BI. "We see only about 15% overlap between our carryout and delivery customers," he said. But other, more budget-conscious consumers realize that they can get "more than another pizza" with the money they spend on delivery fees and tips, he said, adding that delivery is an "expensive convenience" for many US consumers. #pizza #homedelivery #economics

A Disappointing Experience with Pizza Hut😡 Today was meant to be a special occasion: my father's birthday. Given his health issues over the past few months, we were eager to lift his spirits with a celebration at home. To make the day enjoyable for everyone, especially the kids, we ordered three medium-sized pizzas from Pizza Hut using their online app. However, what was supposed to be a joyful celebration quickly turned into a frustrating ordeal. Despite the payment being successfully deducted from my account, we received no confirmation or communication from Pizza Hut. After waiting anxiously, I checked the app only to find that no further action had been taken on our order. Attempts to contact Pizza Hut’s customer care proved futile, as most of the numbers were either unavailable or unresponsive. It took nearly 15-20 minutes before I finally reached someone at their call center. To my dismay, I was informed that a technical glitch had occurred, and no resolution could be provided. Even worse, when inquiring about a refund, I was told in a rather nonchalant manner that it would take another 3-4 days for the amount to be credited back, and no pizza could be delivered. This raises a critical question: who takes responsibility for ruining our special occasion? It is deeply disappointing to see a renowned brand like Pizza Hut fail not only in service delivery but also in customer care. The lack of accountability and the casual attitude towards resolving such issues is unacceptable. As customers, we expect more than just being charged high taxes; we deserve reliable service and timely resolutions. Such experiences undermine customer trust and loyalty. I hope Pizza Hut takes this feedback seriously and works on improving their service and customer support to prevent such occurrences in the future. #pizzahut #disappointed #occassion

Pizza subscriptions as a replacement for loyalty programs? Don’t make this mistake. In all of the years we’ve been running pizza subscriptions, the one thing they do is bring in 20% of your customers like clockwork, but do nothing for the rest of your customer base. And, you need the other 80% to keep yourself in business. Subscriptions generate quickly spendable revenue that will be gone long before you’re midway through the yearlong offer. Use it to pay for new equipment, expansion, automation but set some revenue aside to pay for future ingredients needed. But to replace a loyalty program? I would argue that a pizza subscription program is best used as an adjunct to a loyalty program. At Mamma Ramona's Pizzeria, we’re reimagining our website and loyalty program, even dare say, looking at our overall POS system to see what makes the most sense for our licensed locations as they graduate from CloudKitchens and move into brick and mortar locations. Subscriptions play a part in our growth, but it’s just one tool we use. If you want to further understand the concept, the process and how to achieve success with pizza subscriptions, reach out; happy to share how we did it and without a management cost to eat into your profits. Henry A. Sterling Douglass Michael Wolf Rick Hynum Jay Udrija Andrew Bradigan Ruston Hicks Shawn P. Walchef #subscriptioneconomy #pizzeria #loyaltyprograms

𝐌𝐨𝐯𝐢𝐧𝐠 𝐁𝐞𝐲𝐨𝐧𝐝 𝐏𝐮𝐧𝐜𝐡 𝐂𝐚𝐫𝐝𝐬: 𝐓𝐡𝐞 𝐅𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐏𝐢𝐳𝐳𝐞𝐫𝐢𝐚 𝐋𝐨𝐲𝐚𝐥𝐭𝐲 𝐏𝐫𝐨𝐠𝐫𝐚𝐦𝐬 Is your pizzeria still relying on the traditional "buy 10, get 1 free" punch card model? It may be time to explore a more effective strategy for building long-term customer loyalty and driving consistent business growth - And the solution is PizzaBox Subscriptions. 𝐖𝐡𝐲 𝐂𝐡𝐨𝐨𝐬𝐞 𝐏𝐢𝐳𝐳𝐚𝐁𝐨𝐱 𝐒𝐮𝐛𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧𝐬? 🍕 𝐂𝐨𝐧𝐬𝐢𝐬𝐭𝐞𝐧𝐭 𝐞𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Weekly pizza pickups enhance customer connections. 💰 𝐏𝐫𝐞𝐝𝐢𝐜𝐭𝐚𝐛𝐥𝐞 𝐫𝐞𝐯𝐞𝐧𝐮𝐞: Enjoy stable, forecastable income each month. 💡 𝐇𝐢𝐠𝐡𝐞𝐫 𝐬𝐚𝐥𝐞𝐬 𝐩𝐨𝐭𝐞𝐧𝐭𝐢𝐚𝐥: Subscribers often spend more on premium ingredients and sides. For example, Flintridge Pizza Kitchen generated $59K in predictable revenue shortly after introducing PizzaBox Subscriptions. It's your turn now. Learn more by visiting our blog, where we explore how subscriptions are replacing punch cards as the preferred loyalty model for modern pizzerias. 👉 https://lnkd.in/g-iZwvZg Visit PizzaBox Subscriptions today and discover how to turn occasional customers into loyal, repeat patrons. https://lnkd.in/gFA5XJFK #pizza #pizzasubscription #pizzeria #pizzeriagrowth #subscriptionmodel #subscriptions #pizzabox #loyalty #customerretention #punchcards #pizzeriasuccess #pizzeriaowners #boostrevenue #pizzeriapro #SalesBoost Gary Chaglasyan Vincent Chaglasyan