JEY (JEYARAMAN) VEERAPPAN’s Post

Winning businesses understand the impact of delightful, meaningful, and intentional customer experience journey — how it drives more satisfaction going far beyond a single sale but long-term loyalty-driven connection with their brand. How do you empower your support team to ensure that they can deliver delightful and remarkable interaction each time they get in touch with your customers? 1. Building the right team 2. Equipping them for success - tools, training and empower decision-making 3. Fostering a #culture of delight - recognition, reward, encourage feedback By building a skilled, empowered, and motivated team, you'll be well on your way to delivering delightful and remarkable customer interactions. Remember, it's a continuous journey, so focus on learning, adapting, and keeping the customer at the heart of everything you do. Follow me for more winning stories on #customerexperience and #customerretention and challenges where only #humanconnections wins!

You cannot transform business you don't understand unless you know and understand what the current state of the #customer #experience is. Understanding the current state of the customer experience requires a great level of #humility, not arrogance or defending excuses. #Humility is not to be confused with lack of competency or capability. It is the example of real #confidence every decision maker must demonstrate as this is the first step creating the right customer experience. #CustomerExperience #BusinessTransformation #Humility #ReflectiveLeadership #LeadbyExample

Customer experience is about more than technology; it's about building relationships. Explore the importance of empathy in CX transformation and how to cultivate a customer-centric culture within your organization. #CustomerExperience #CustomerEmpathy #CXTransformation #ThinkForward

Elevating Customer Experiences: Mastering 5 Key Mindsets In today's competitive landscape, exceptional customer experiences are non-negotiable. As a customer experience expert, I've distilled five critical mindsets essential for creating outstanding interactions: 1. Appreciation: Express genuine gratitude for customer loyalty. Appreciation fosters goodwill and strengthens relationships. 2. Listening and Presence: Actively listen and engage with customers. Being present demonstrates empathy and builds trust. 3. Accountability: Take ownership of customer issues and deliver on promises. Accountability builds credibility and loyalty. 4. Curiosity: Cultivate curiosity to innovate and improve. Embrace exploration to anticipate and exceed customer expectations. 5. Prioritization: Focus on initiatives with the highest impact on customer satisfaction. Prioritization ensures efficient resource allocation and drives results. Mastering these mindsets is crucial for elevating the customer experience. Let's commit to embracing them and achieving excellence together. What Challenges You are facing in your business? We are open to help to solve your business challenges, feel free to contact and for solutions. #CustomerExperience #CX #Mindset #CustomerSuccess #BusinessStrategy #Rahuljoshirj #Themotivatormonk Share your insights in the comments!

Customers buy products or services to solve their problems and they have more choices than ever about where to go and who to buy from. The best businesses focus their customer experience programs on doing the things that delight customers and put them ahead of their competition. Here are three little secrets to achieving this goal. 👉 𝗧𝗵𝗲 𝗿𝗶𝗴𝗵𝘁 𝗺𝗲𝗮𝘀𝘂𝗿𝗲𝗺𝗲𝗻𝘁 - focus on your rate of improvement and to close the performance "gap" between your top 10% and your bottom 10%. How do you plan to measure the success? 👉 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻 - anticipate what they expect and personalize every experience. Consider this in the context of your CX program applying to the way salespeople solve unique customer problems. 👉 𝗟𝗶𝘀𝘁𝗲𝗻 𝗮𝗻𝗱 𝗹𝗲𝗮𝗿𝗻 - focus on understanding customer expectations and take the guesswork out to understand why certain experiences delight your customers and will position you as their first choice.

The key to mastering CX is simple yet elusive: it's all about the details. Companies that merely "do" CX miss the mark. Those who excel in CX are intentional, purposeful, and passionate in their pursuit of excellence in every customer interaction. #CustomerExperience #Feedbacktoaction #CXLeadership #IntentionInAction

How to make miracle in customer experience journey? 🔅 The customer experience is crucial for the success of any product or service. A product's experience is determined by the customer's experience. Building customer loyalty and attracting new customers requires creating a positive and memorable experience.  🔅 Creating a miracle customer experience journey requires the understanding of your customers, personalization, transparency, exceptional customer service, and continuous process improvement. By implementing these strategies, you will be able to differentiate yourself from your competitors and delight your customers.   🔅 All thoughts that have been emotionalized and mixed with trust. In every customer interaction, the customer should feel and remember his positive experience.   🔅 People who believe in themselves experience the WOW factor on a every interaction.   🔅 The journey was filled with emotions and love. Creating a lovable customer journey is an art.   🧡 Each customer journey has endless opportunities to create WOW factors. #customerexperience #customerservice #customercare #customercentricity #customercentric #leadership #icare #wecare #customer

Many organizations can embrace AI to build customer experiences that create brand value. Mejeticks portfolio of technology vendors allows us to bring in the right solution based on your requirements, criteria, and budget. Lean on #Mejeticks to lead you in the right direction, starting your journey to increase customer satisfaction in today's world.

💡 Many companies invest in customer research but don’t actually do anything with it. Do you agree? ❤️ If you like this ♻ Repost to inspire someone in your network 🔔 Follow me Ralitsa Zaharieva, MCIM and my blog cxpro.me/blog for more Customer Experience inspirations

𝐄𝐥𝐞𝐯𝐚𝐭𝐢𝐧𝐠 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: 𝐓𝐡𝐞 𝐇𝐞𝐚𝐫𝐭𝐛𝐞𝐚𝐭 𝐨𝐟 𝐄𝐯𝐞𝐫𝐲 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 As businesses navigate through an ever-evolving landscape, one thing remains constant: the paramount importance of exceptional customer experience. Today, I want to shine a spotlight on the unsung heroes behind this crucial aspect of business success: Customer Experience Personnel. These dedicated professionals are the architects of memorable interactions, the problem solvers in moments of need, and the champions of customer satisfaction. From listening to feedback and implementing improvements to fostering meaningful relationships, CX personnel are the driving force behind positive brand perception and customer loyalty. In a world where customer expectations are higher than ever, CX personnel play a pivotal role in not just meeting but exceeding those expectations. They are the frontline ambassadors who understand that every interaction is an opportunity to create a lasting impression. To all the CX professionals out there, I salute you! Your dedication, empathy, and commitment to delivering outstanding experiences deserve recognition and appreciation. Keep raising the bar, one delighted customer at a time. #CustomerExperience #CX #CustomerSuccess #CustomerService #Business #ProfessionalDevelopment #LinkedIn