Jill (Puleri) Standish’s Post

Congratulations Jill (Puleri) Standish Amal Benichou Arianna Galante and the whole Accenture Luxury crew behind you. As well articulated in the report, the luxury market is entering to an era where balancing “art and science” will be fundamental for its rebound—where the “art” is the power of desirability and intuition of what customers are looking for. And the “science” is the diligent analysis of the value chain operations and a healthy bottom line. Maintaining a luxury brand’s iconic status means being willing to act creatively and audaciously—reinventing how the whole business operates. It’s time to take actions that align with the brand’s DNA—and reinvent luxury operations—for a new time and a new generation of customers. Do not hesitate to read the full report here: https://lnkd.in/epd88P7s #luxury #reinvention #growth #digitalcore

The luxury market is changing with brand desirability and consumer needs evolving at speed. We believe that brand desirability and operational excellence are inextricably linked and companies that invest in both, financially outperform their competitors. Our report details how luxury leaders are getting the job done.

Personalization: Luxury's New Digital Frontier Fashion's shifting. Personalized, omnichannel experiences are the new black. But here's the rub: how do we blend high-touch service with digital efficiency? Enter the game-changer. A suite of tools that's redefining luxury retail. Imagine curating bespoke selections, crafting dynamic microsites, and initiating meaningful connections - all at your fingertips. It's not just about selling products. It's about crafting experiences, building relationships, and setting new standards in retail excellence. Ready to elevate your client relationships and boost sales? The future of luxury retail is here. Don't just adapt - lead the revolution. https://lnkd.in/g3Gb3sbX #inspify #luxuryretail #fashiontech #clientexperience

In today’s luxury market, digital isn’t just an option—it’s the foundation of every customer interaction. From seamless omnichannel journeys to hyper-personalized experiences, luxury brands must evolve to stay ahead. The Unified Commerce Benchmark Playbook: Luxury Edition brought to you by Manhattan Associates, reveals: ✅ Key trends shaping digital-first luxury experiences ✅ Strategies top-performing luxury brands are using to win loyalty ✅ Actionable insights to future-proof your luxury retail operations 🔗 Are you ready for 2025? Access your free copy of the full report here: https://bit.ly/40anSGz

Luxury is an emotion, an aspiration, and a statement of timeless creativity. I’m excited to share that I’ve recently completed the #InsideLVMH Certification, specializing in Creation & Branding and Retail & Customer Experience. This journey has been a window into the heart of the luxury world, unraveling how brands craft memorable experiences and remain relevant in an ever-evolving landscape. The program offered unique insights into: ✨ Crafting effective brand strategies that balance heritage with innovation ✨ Designing omnichannel experiences that seamlessly integrate physical and digital touchpoints Luxury today is no longer just about products—it’s about creating meaningful connections, embracing circularity, and championing sustainability. With these learnings, I look forward to applying these principles to drive innovation and shape impactful brand experiences that align with the evolving demands of the industry. LVMH #InsideLVMH #LuxuryBrands #BrandStrategy #Omnichannel #Sustainability #CircularEconomy #LVMH

The Future of Boutique Retail Fashion's shifting. Personalization is key. Omnichannel experiences reign supreme. But how do we bridge the gap between in-store charm and digital convenience? Enter cutting-edge tools for the discerning professional. Imagine curating bespoke selections instantly, crafting captivating stories tailored to each client. Picture stunning microsites created with a single touch, showcasing your offerings in their BEST light. This isn't just technology. It's the art of turning browsers into loyal patrons. It's the AMAZING fusion of luxury and efficiency. Ready to elevate your boutique experience? The future is here. Embrace it. https://lnkd.in/gna6w-PP #inspify #FashionTech #LuxuryRetail #DigitalTransformation #BoutiqueInnovation

I recently had the opportunity to learn about the fundamentals of the luxury industry through the #LVMHCertificate. This program covers several key areas ⬇️ •Fundamentals of Luxury: What defines luxury, important trends, and key industry insights. •How sustainability is deeply embedded in the luxury industry. •Creation Process: One of my favorite parts how ideas, products, and concepts are developed and brought to market within the luxury sector. •Last but not least, the course covered customer experience , omnichannel strategies, digital innovations and the future of luxury retail. ☺️👏🏽 #LVMH #INSIDELVMH #INSIDELVMHCertificate

"In luxury, it's not just about selling a product—it's about creating an experience that makes people want to be part of your brand." 🛍️🏬 – Lanita Layton, FMR Managing Director at HUGO BOSS Tune in as we discuss the future of luxury brands and the growing importance of omnichannel experiences! 🔗 https://lnkd.in/gaEAyHaV #LuxuryRetail #SliceofRetail #SoRPodcasts

70% of shoppers prefer personalization across all channels From DIY supplies to luxury retail, customers prefer personalization across all channels. But retailers are struggling to implement cross-channel experiences. In fact, only 1/3 of retailers are personalizing across the customer journey. Luxury retailers are the exception, according to a study from Incisiv and Talkdesk. What makes luxury retailers different? Let's look at Neiman Marcus as an example. Their model pairs shoppers with a stylist. And that stylist provides personal recommendations in-store and online. Using a 5 question quiz, shoppers tell potential stylists about their needs and fashion inspiration. Then shoppers are paired with their stylist who starts making individualized recommendations. How can other brands replicate the success of luxury retailers? Start with asking questions of your customers. If you don't ask, you will never find out their preferences. Keep it simple (under 2 minutes). And reference the survey when you use it for personalization. Adding the word "recommended" to copy can signal a willingness to choose that option in customers. 📸: Neiman Marcus Group _______ Interested in learning more about #mobileexperience? Follow me for weekly insights. #personalization #crosschannel #retailers #luxuryretail #shoppingexperience #customerpreferences #neimanmarcus #recommended