Top 5 Retail Banking Influencer, Global Speaker, Podcast Host and Co-Publisher at The Financial Brand
Don't settle for surface-level metrics. Invest in building lasting connections with your customers to drive loyalty and advocacy. #CustomerEngagement #AuthenticRelationships
Jack Hubbard
10mo
Great insights 💯 Jim Marous. Banks that measure lead measures, relationship measures and "share of heart" are the ones that create deep and abiding partnerships with customers (who become clients).
Helen Yu
10mo
Easy to be said than done 💯 Jim Marous
Head of Digital Financial Services at Finance House | Fintech Strategy Expert | ePayment & Open Banking Pioneer | Driving Digital Transformation & Market Expansion
10moDeep connections drive loyalty and advocacy. - Go beyond surface metrics, invest in real relationships. - Authenticity breeds loyalty that lasts a lifetime. - Your customers aren't just numbers, they're partners in success. Thanks for the insightful reminder, 💯 Jim Marous!