Jim's Group’s Post

MORNING NEWS! 📢 A new blog post is out! In it, we talk about the most frequent mistakes businesses make when dealing with customer complaints. If you want to avoid those, go check out the post here: https://lnkd.in/eaxPKK4E Happy reading!

Value - It isn’t just in the product you produce, It’s in the service you provide. Not just to the point of supply, but the after service, customer care and back up Someone once told me “anyone can sell a tenner for a fiver” We need to make sure the customer and partner understands our VALUE - not just what we do but how we do it and MORE importantly WHY we do it

Alex Guardiola from the BBB sat down with Oscar Gonzalez from Sigma Lab Consulting LLC, on Radio Worcester to talk about the value of BBB accreditation. Learn how it helps businesses build trust, credibility, and strengthen their reputation through ethical practices and customer satisfaction! The full radio spot is also on our YouTube! Link 👉https://lnkd.in/e79Jw_nN

Bane Chats With Clean Australia Service Part 16: Clean Australia Service’s Client Nightmare Story (Part 4) In this candid exchange, Barry Money, Co-founder of Bane Enterprises and Robert Niroshan,Founder & CEO of Clean Australia Service, tackle a challenging customer service scenario. Robert emphasises his commitment to customer satisfaction—encouraging clients to speak up if there’s an issue so his team can rectify it promptly and free of charge. Addressing a request for a refund eight days after service, Robert highlights the importance of open communication, fairness, and accountability—ensuring the respect of both clients and hardworking team members. Catch the full conversation for more on handling challenges with integrity! Follow us for more insights @baneenterprises #BaneChats #CleanAustraliaService #CustomerCommitment #IntegrityMatters

In this short video originally filmed at the Retention Convention in 2019, I talk about how difficult it is to create loyalty if you've set up your relationship with your new members based on transaction and price. If you would like help in creating customer loyalty within your business you can contact me at paul@retentionguru.co.uk

From Wake-Up Call to Excellence: The Journey of CAP Franchise CAP Franchise was transformed by a crucial wake-up call from a customer. That moment led us to spend 2.5 years restructuring with one goal in mind: building a company that grows with excellence and puts customer satisfaction first.

Mr Pickles offers another serving of great common sense customer service ideas; What is your version of chaining up the bank's pens? Do you require incorrect deliveries to be returned? How would you know if your team could be overheard making disparaging remarks about a customer? What would be the impact of a customer's Grandpa telling 20,000 prospects about his grandson's poor experience? If customer service is one of your USPs, how often do you invest in staff training and independent customer feedback? What is the cost to your business of one dissatisfied customer? What tips can you share to ensure you deliver beyond excellent customer service? #customerservice #pickles #roynewey

In this short video originally filmed at the Retention Convention in 2019, I talk about how difficult it is to create loyalty if you've set up your relationship with your new members based on transaction and price. If you would like help in creating customer loyalty within your business you can contact me at paul@retentionguru.co.uk

Establishing customer loyalty as the foundation of franchise success - In today's fast-paced and highly competitive business landscape, the relationship between a brand and its customers has never been more critical https://lnkd.in/diwdCiSN

Joe was wonderful to deal with. He was very professional, polite, and respectful, he is a great example of excellent customer service. THANKS JOE 👍 Baldiver S #HappyClients #ClientLove #LightingSuccess #CustomerFeedback #ShiningReviews #TestimonialTuesday #TransformYourSpace #LightingGoals #AQLighting #BrightSpaces #SatisfiedCustomer #HomeGlow #CozyVibes #StylishLighting #GlowUp "