Jerome Lesca’s Post

As leaders in providing comprehensive tech solutions, Resolute Solutions acknowledges the game-changing developments unveiled by ServiceNow at Knowledge 2024. Integrating generative AI into the Now Platform is a significant IT management milestone. These advancements underscore the importance of staying at the forefront of technology to meet businesses' evolving needs. Exciting times lie ahead as we explore the possibilities of these innovative solutions in driving client success. #ServiceNow #Knowledge2024 #TechInnovation #ITManagement Link to the Article: https://lnkd.in/eNv-2sY4

Struggling to keep up in today's digital age? #ITOM teams often find themselves reacting to incident noise instead of driving business innovation. As Chief Product Officer, Michael Nappi notes in this article from Techstrong ITSM, #AI and #automation technologies can break this cycle by providing actionable insights into system health and expediting troubleshooting. Click below to read the full article and learn how to deliver better business outcomes for your customers. https://scilo.co/o0c1ZT

ServiceNow wrapped up its Knowledge 2024 show with a bold vision: becoming the “platform of platforms.” In a world increasingly driven by AI, ServiceNow aims to leverage this technology to integrate various data sources, creating a unified, intelligent interface that simplifies information access and boosts automation and decision-making across enterprises. Many enterprises struggle with multiple, disconnected technology platforms, leading to broken processes, slow service responses, and wasted employee time. ServiceNow, already a leader in managing , customer service, and HR workflows, aims to break these silos by integrating AI and low-code tools to create cross-platform workflows. Achieving this ambitious goal requires new capabilities and a strategic shift. An emerging trend is the development of specialized AI models offering precise results and better performance. ServiceNow's strategy includes integrating enterprise-specific data for tailored recommendations. Customization is crucial for meeting the unique needs of various business functions and industries. Curated platform experiences boost user engagement and loyalty. ServiceNow's Platform updates integrate AI seamlessly, offering features like generative AI capabilities and a unified data visualization interface. This approach aims to optimize resource management, improve energy efficiency, and streamline service delivery. ServiceNow’s Integration Hub, part of its broader automation capabilities, enables end-to-end workflows across platforms, essential for achieving the “platform of platforms” vision. The challenge is ensuring these integrations are robust, scalable, and easy for customers to adopt and maintain. ServiceNow plans to enhance its Now Platform with AI and machine learning capabilities like Now Assist and Platform Analytics. These features support generative AI functions, automated maintenance, and optimized resource management. By integrating multiple AI models and data sources, ServiceNow aims to provide a flexible and intelligent platform for various enterprise needs. ServiceNow’s vision of becoming the “platform of platforms” is ambitious but achievable. Leveraging its strong customer base, high retention rates, and strategic partnerships, ServiceNow is poised for this transformation. #ServiceNow #PlatformOfPlatforms #AI #DigitalTransformation

Facing operational challenges? You're not alone! Our new blog, "Revolutionizing Service Operations" by industry expert Swaraj Sarkar highlights that 95% of organizations struggle with managing their daily operations and how touch-free solutions can lead the way to a seamless future. Explore the traditional pain points and the benefits of embracing automation. Dive into our latest insights and learn how to overcome operational hurdles. #servicenow #AI #serviceoperations #Automation

Today's CIOs are tasked with navigating the complex landscape of AI technologies. While the potential for innovation is immense, it's crucial to approach AI initiatives strategically. ServiceNow's new partnership with Rimini Street offers a practical solution. According to Bill McDermott it “gives customers a more unified, intelligent platform to maximise their existing software investments, for faster paths to transformation.” Check out the full article here (it’s worth the read): https://lnkd.in/eHwgmR8D

🚀 🚀 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐍𝐨𝐰’𝐬 𝐍𝐨𝐰 𝐀𝐬𝐬𝐢𝐬𝐭: 5 𝐆𝐞𝐧𝐀𝐈 𝐮𝐬𝐞 𝐜𝐚𝐬𝐞𝐬 🚀 🚀 ServiceNow’s Xanadu release is redefining the future of work, and I’m thrilled to share this new blog post from N2 Help & Solutions on how this release is revolutionizing business operations with its game-changing features! 🌟 The post summarizes a recent webinar where Nicolas D. and I discussed some of the standout capabilities of 𝐍𝐨𝐰 𝐀𝐬𝐬𝐢𝐬𝐭, powered by embedded generative AI (GenAI). From 𝐀𝐈-𝐠𝐞𝐧𝐞𝐫𝐚𝐭𝐞𝐝 𝐢𝐧𝐜𝐢𝐝𝐞𝐧𝐭 𝐬𝐮𝐦𝐦𝐚𝐫𝐢𝐞𝐬 to 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐞𝐝 𝐜𝐨𝐝𝐞 𝐜𝐫𝐞𝐚𝐭𝐢𝐨𝐧, 𝘟𝘢𝘯𝘢𝘥𝘶 is packed with tools designed to boost productivity and elevate user experience. Here are 5 𝐤𝐞𝐲 𝐰𝐚𝐲𝐬 𝐍𝐨𝐰 𝐀𝐬𝐬𝐢𝐬𝐭 𝐢𝐬 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐢𝐧𝐠 𝐰𝐨𝐫𝐤𝐟𝐥𝐨𝐰𝐬: 1️⃣ Streamlining SecOps with AI-generated incident summaries 2️⃣ Boosting customer service efficiency with GenAI-driven responses 3️⃣ Automating risk management in SecOps 4️⃣ Simplifying knowledge base creation with AI-powered automation 5️⃣ Speeding up development with AI-generated code Don’t miss out on discovering how 𝐍𝐨𝐰 𝐀𝐬𝐬𝐢𝐬𝐭 can elevate your ServiceNow experience! 💡 Read the full post to unlock strategies and best practices for adopting these AI-powered tools. 👉 https://lnkd.in/gUiRN64z #ServiceNow #XanaduRelease #NowAssist #GenerativeAI #DigitalTransformation #AI #Innovation

Well look at that! AI at ServiceNow is not lip service, we deliver the goods. We’re honored to be named a Leader in the first-ever Gartner® Magic Quadrant™  for Artificial Intelligence Applications in IT Service Management report! ✨ Learn how ServiceNow's Now Platform can supercharge your business through a unified approach for ITSM: http://spr.ly/6049qtLt9 

ServiceNow is revolutionizing business with AI-powered innovations at Knowledge 2024! What to expect: 📌Generative AI (GenAI) in Now Assist: Automate tasks, boost innovation & free up employee time. 📌Unified platform: Break down silos & connect work across departments. 📌Industry-specific solutions: Transform manufacturing & more with AI. 📌Enhanced partnerships: Deliver superior customer & employee experiences. Highlights: →Now Assist for faster decision-making. →Low-code tools for anyone to build workflows. →Trusted AI for the public sector. Don't miss out on the future of work! Visit our website to learn more about these groundbreaking innovations. #ServiceNow #Knowledge2024 #AI #DigitalTransformation

AI initiatives hinge upon great data and excellent ITSM. Great review of the state of practice! ServiceNow https://lnkd.in/ePUSrfnS .

I recently reviewed a case study involving ServiceNow and BT Group, where BT aims to achieve £25M in savings through AI-driven operations. Their objective is to streamline and optimize a variety of operational processes within their business by leveraging AI to improve efficiency, reduce costs, and enhance overall performance across different operational aspects. This strategic initiative underscores BT's commitment to utilizing advanced technology to achieve both financial savings and operational excellence within their organization. https://lnkd.in/d349zTXA #ServiceNow #AI #CostReduction