Joanna Brody, M.A.’s Post

The City of Atlanta's handling of this water situation is a masterclass on how NOT to handle emergency and crisis communications. Situations like these are why I urge my clients to invest in not only general comms, but also a competent crisis communications strategy. You never know when you'll need it and you can't just wing it when an emergency happens. If the city currently consults with an outside agency to handle crisis comms, fire them immediately and find a competent agency to move forward. If they are not contracting with an agency, they need to hire one IMMEDIATELY because this was the worst display of crisis communications, critical updates, and situational awareness I've ever experienced.

One of the most important factors in dealing effectively with communications during a crisis is rolling out your crisis communications plan rapidly and smoothly. One key is to keep all the information you need in one place - in a crisis communications manual - and make sure everyone knows how to access it. Here is our guide to what to include:

"The best outcome is when no one even knows there’s a problem," Del Percio states bluntly. Her approach to crisis management focuses on keeping high-stakes issues out of the public eye, a service she says her clients demand. "My clients are the ones you’ve never heard of because we kept their crises under wraps." Del Percio doesn’t just talk about crisis communications—she embodies it. Her unexpected shift from behind-the-scenes strategist to a media presence has become a key asset for clients. https://bit.ly/4eF10TS #CommPRO #PR

"The best outcome is when no one even knows there’s a problem," Del Percio states bluntly. Her approach to crisis management focuses on keeping high-stakes issues out of the public eye, a service she says her clients demand. "My clients are the ones you’ve never heard of because we kept their crises under wraps." Del Percio doesn’t just talk about crisis communications—she embodies it. Her unexpected shift from behind-the-scenes strategist to a media presence has become a key asset for clients. https://bit.ly/4eF10TS #CommPRO #PR

Internal Communications should never be an afterthought in a crisis. And from an IC perspective, we need to think bigger than regular updates and news on the intranet when it comes to managing a crisis effectively. https://lnkd.in/eUAut56b

One of the most important factors in dealing effectively with communications during a crisis is rolling out your crisis communications plan rapidly and smoothly. One key is to keep all the information you need in one place - in a crisis communications manual - and make sure everyone knows how to access it. Here is our guide to what to include:

"The best outcome is when no one even knows there’s a problem," Del Percio states bluntly. Her approach to crisis management focuses on keeping high-stakes issues out of the public eye, a service she says her clients demand. "My clients are the ones you’ve never heard of because we kept their crises under wraps." Del Percio doesn’t just talk about crisis communications—she embodies it. Her unexpected shift from behind-the-scenes strategist to a media presence has become a key asset for clients. https://bit.ly/4eF10TS #CommPRO #PR

What is a crisis communications plan? The crisis communications plan is a critical component of a business’ preparedness program. Effective crisis communication plans consist of practical processes, communication formulas, role cards and incident playbooks that can help guide your team’s response in the heat of the moment and ensure alignment with best-practice.   Navigating a crisis can be a stressful experience, but being prepared with a coherent, clear and strategic plan, ahead of time can help simplify the complexity of crisis situations.   Banksia Strategic Partners has specialist crisis communication consultants on hand who can provide strategic communication support at the nexus of policy, politics, and public affairs – often in crisis situations.   If you or your organisation are in need of crisis communications advice, or are looking for support in developing or updating your crisis communications plan, please check out our latest newsletter or contact us directly via our website. Newsletter - https://lnkd.in/gpHMpgRw Website - https://lnkd.in/gSXUDdHH

Attention all #PR and #Comms pros! My dear friend, mentor, and former boss Joseph Diorio has a new book coming out in January that is a must read. “Crisis Communications and the Art of Making Nothing Happen" is a great primer for anyone who needs advice on developing a no-nonsense crisis communications strategy. Joe is the master at creatively keeping a reader’s attention, and masterfully does this by splitting the book into two parts. Part 1: A gripping account of a workplace incident and its immediate aftermath. Part 2: An in-depth exploration of crisis communication planning and execution. You can pre-order the book now. #CrisisCommunications #BusinessPreparedness #LeadershipSkills