John Fallon’s Post

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I am a committed Collab-onaut: bridging the gap between hybrid workstyles across spaces, time-zones, and devices.

Fascinating insight into some of the top CX trends this year, below are a couple that stood out to me: For 63% of consumers, bad CX leads to negative word of mouth, potentially causing a company to lose a customer — and their family and friends. Eighty-seven percent of customers are more than twice as likely to buy from a company following a positive customer experience than after a negative one. Sixty-one percent of customers say they’re willing to spend more with a company that offers a customized experience. So, if you're not already thinking about ways to improve your CX with personalization to attract new (and returning customers) and maintain retention, why not?

35 essential customer experience statistics for 2024

35 essential customer experience statistics for 2024

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