Fascinating insight into some of the top CX trends this year, below are a couple that stood out to me: For 63% of consumers, bad CX leads to negative word of mouth, potentially causing a company to lose a customer — and their family and friends. Eighty-seven percent of customers are more than twice as likely to buy from a company following a positive customer experience than after a negative one. Sixty-one percent of customers say they’re willing to spend more with a company that offers a customized experience. So, if you're not already thinking about ways to improve your CX with personalization to attract new (and returning customers) and maintain retention, why not?
John Fallon’s Post
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Transform customer feedback into your business's superpower in 2024! 🌟 Deep dive into the benefits of listening to your customers with our blog post. Don’t let valuable insights slip away — embrace customer feedback with Onecom, Five9, and Zendesk to elevate your CX game 🚀 https://hubs.la/Q02swYr70 #CustomerFeedback | #CX | #Five9 | #Zendesk
Amplifying Business Success Through the Power of Customer Feedback
onecom.co.uk
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I get tired of trying to "figure it out". I'm exhausted by hearing all the things I could or should be doing. I'm burnt out by the volume of stories I have to browse through to find the real insights. If you're like me, you're probably looking for research that can inform and direct you on where to focus your time and attention. Nextiva recently completed a report on the 2024 State of Customer Experience, which compiled data from over 100 companies across various industries to identify trends and discover top CX Strategies. With all of the changes we've seen over the past 12 months I am so curious to see what's popping up. Nextiva, is making their report available for you to download (thank you very much) if you attend their webinar next week. The webinar is next Wednesday, July 10th at 9am PST/12pm EST. So grab your lunch, pull up a laptop and let's see what the CX community has been up to. Sign up by clicking on the link below:
The State of Customer Experience in 2024: Overcoming CX Challenges and Looking Ahead
pages.nextiva.com
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Transform Customer Experience with Smart Self-Service NICE Enlighten XO analyzes historical conversational data from voice and text interactions to identify and extract the best conversations based on those with optimal outcomes, such as the best CSAT, AHT, and FCR. These insights optimize experiences by bringing a data-driven, empirical approach to self-service application. Key Benefits: 📈 Increase self-service resolution rates 💡 Reduce customer effort with smarter self-service 🔄 Automate complex customer needs “We now know the intents with the highest value to automate, and exactly how to improve our self-service offerings.” - VP Digital CX (Fortune 50) www.nice.com
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Money is the language of business, and connecting customer experience (CX) to that matters. Recently, I had the privilege of talking with Ran Yosef of Glassix about leveraging data and soft skills to achieve that connection. It's a preview to the CXM@MSU conference where I'm leading a workshop on how to connect CX to financials in an organization. Thanks so much to Ran Yosef and I hope that this helps the brilliant CX leaders make a stronger financial connections. https://lnkd.in/eDZh5p96
Data-Driven Dynamics: Patty Soltis’s Approach to Transformative CX
glassix.com
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We @ Orange Business Transform our customer's and their customer's experience through orchestrating interactions to generate new customer value and innovation. Here's an example how
CX Leader | Driving Customer-Centric Innovation through Data, Insights, and Human Behavior | Blockchain and Crypto enthousiast
How to Use CX Orchestration to Transform Your Customer Interactions? In today’s market, a top-notch Customer Experience (CX) is essential. Enter CX Orchestration—a powerful tool that allows businesses to not only meet but exceed customer expectations. 📊 Why Should You Care About CX Orchestration? CX Orchestration is about harmonizing every customer touchpoint, across all channels and departments. It's about ensuring consistent and personalized interactions. By integrating data and technology with people, it creates hyper-personalized experiences at scale. 🔗 Bringing Data, People, and Technology Together By unifying insights from different data streams and leveraging advanced technology, companies like Orange Business are breaking down silos and promoting collaboration. This enhances the overall customer experience through seamless interactions. 🚀 What Are the Benefits? 1️Boost in customer satisfaction with personalized, predictive solutions. 2️ Increased customer loyalty through smooth, cohesive journeys. 3️ Enhanced business efficiency by cutting redundancies and targeting key areas. 📝 Actionable Tip Start with a CX maturity assessment to spot gaps and opportunities. Identify parts of your customer journey needing improvement and strive to exceed expectations. Join the Discussion What’s your biggest challenge in creating a seamless customer experience? Share your thoughts and let’s explore innovative solutions! With an orchestrated CX strategy, you can not only meet today’s demands but also anticipate future needs, keeping your business ahead in delivering exceptional customer experiences.
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As we wrap up 2024 and set our sights on 2025, it’s tempting to think in terms of big leaps—huge goals, radical transformations. But more often, real progress comes from the small, consistent tweaks that add up over time. It might mean streamlining one process, refining a single touchpoint, or listening a bit closer to what your customers are telling you. These incremental steps gradually build stronger customer loyalty, drive better growth, and pave the way for a more meaningful brand experience. When it comes to customer experience specifically, subtle shifts can really stack up. Introduce a touch of intelligent automation here, empower your agents there, and suddenly “great CX” isn’t just a lofty resolution—it’s part of your day-to-day reality. (I’ve even heard rumors of a certain partner, ahem, Ubiquity, that’s pretty good at sprinkling in the right AI to help make that happen. 😉) Here’s to a new year of small steps that lead to big gains, and a future where every customer interaction feels a little more effortless. Do you feel the same way or do you completely disagree? Spill your thoughts in the comments!
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🚀 Unlocking Exceptional Customer Experiences Through Digitalization 🚀 In the fast-paced digital era, today’s business leaders recognize that exceptional customer experiences are no longer just an advantage...they are a necessity. Digitalization stands at the forefront of this transformation, offering unprecedented opportunities to enhance customer engagement and satisfaction. Here’s why embracing digitalization is crucial for business executives: 🌐 Unmatched Accessibility & Convenience: Digital platforms empower customers to interact with brands anytime, anywhere. Whether it’s exploring products, accessing support, or completing purchases, digital solutions eliminate barriers and reduce wait times, ensuring a seamless customer journey. 🤖 Data-Driven Personalization: By leveraging digital tools, businesses can collect and analyze customer data to deliver personalized experiences tailored to individual preferences. This level of customization not only strengthens customer loyalty but also deepens the brand-customer relationship. 📊 Proactive Insights & Solutions: Real-time data analytics allow businesses to map customer journeys accurately, anticipate potential issues, and address them proactively. This proactive approach minimizes friction and enhances the overall customer experience. 🔄 Continuous Innovation with AI & Analytics: Artificial intelligence and advanced analytics enable businesses to refine their strategies continuously. By adapting swiftly to evolving customer preferences, companies can maintain a competitive edge and consistently exceed customer expectations. Embracing digitalization is not just an option; it is essential for businesses aiming to remain relevant and excel in delivering superior customer satisfaction in the digital age. 🌟 https://lnkd.in/eBEVnQat #DigitalTransformation #CustomerExperience #Innovation #BusinessGrowth #CXExcellence
Digital Rebels Consulting
digitalrebelsconsulting.com
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Enhancing customer experience is key to building loyalty and satisfaction. Here are some strategies to help: 1. **Personalized Interactions**: Use data to tailor your approach to each customer. 2. **Efficient Communication**: Respond quickly and clearly to customer inquiries. 3. **Customer Feedback**: Actively seek and implement feedback. 4. **Consistency**: Ensure a seamless experience across all touchpoints. 5. **Automation**: Use tools like Aura AI to streamline processes and focus on what matters most. 🤖✨ Embrace The Future now! #CustomerExperience #BusinessGrowth #Automation
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Improving customer experience (CX) is the top priority for customer service and support leaders in 2024. Join Gartner's complimentary webinar to uncover four key insights for channel strategies and CX investments, and see how other organizations have responded. #GartnerCSS #CustomerService #CustomerExperience #Webinar
New Webinar: 4 Key Customer Insights to Guide Your Service CX Strategies in 2024 and Beyond
gartner.com
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