I am a committed Collab-onaut: bridging the gap between hybrid workstyles across spaces, time-zones, and devices.
Fascinating insight into some of the top CX trends this year, below are a couple that stood out to me: For 63% of consumers, bad CX leads to negative word of mouth, potentially causing a company to lose a customer — and their family and friends. Eighty-seven percent of customers are more than twice as likely to buy from a company following a positive customer experience than after a negative one. Sixty-one percent of customers say they’re willing to spend more with a company that offers a customized experience. So, if you're not already thinking about ways to improve your CX with personalization to attract new (and returning customers) and maintain retention, why not?
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