John M. Murphy’s Post

Elevate your service recovery game with instant customer feedback! Don't miss out on valuable insights – gather feedback right after each interaction for swift resolutions and happier customers. Discover the power of real-time feedback now! 

Improve your service recovery game with instant customer feedback! Don't miss out on valuable insights – gather feedback right after each interaction for swift resolutions and happier customers. Discover the power of real-time feedback now! 

Level up your service recovery strategy with immediate customer feedback! Don't wait – gather insights right after each interaction for faster resolutions and happier customers. Dive into the benefits of real-time feedback now! #ServiceRecovery

Level up your service recovery strategy with immediate customer feedback! Don't wait – gather insights right after each interaction for faster resolutions and happier customers. Dive into the benefits of real-time feedback now! #ServiceRecovery

Level up your service recovery strategy with immediate customer feedback! Don't wait – gather insights right after each interaction for faster resolutions and happier customers. Dive into the benefits of real-time feedback now! #ServiceRecovery

What's one way you've used customer feedback to inform product or service development? Submit your answer to this question on Featured, and get featured on CustomerRelations.io: https://lnkd.in/gsdqMb_9 Deadline: 2024-Jul-12 #CustomerRelations #CustomerService

Refresh Your Responses with First Quality Response™. April is a time of renewal, and what better way to refresh than by enhancing your customer response strategy? 🔄 With First Quality Response, experience the spring cleaning your dealership needs to clear out those old, slow processes and bring in fast, efficient results. https://hubs.ly/Q02rG6rS0

Seven Factors of Customer Tolerance https://lnkd.in/eqfwYzhF Customer tolerance influences how long customers will wait, how many give up and leave, whether they try alternatives, and how they feel about the experience. In this video from my LinkedIn Learning course Customer Service: How to Manage Your Customer Queues, I identify the seven factors of customer tolerance. Thinking through the seven factors of tolerance will help you shape services that hit the mark. #customerexperience #customerservice #queues

The best way to ensure you are getting the right feedback to grow your business is through a balanced voice of customer program. How has your organization been able to leverage VoC feedback to improve your products and services?

What if you could solve customer issues before they even need to call? Learn how you can unlock insights into why calls are coming in in order to address root issues proactively, and achieve zero call resolution. Achieving zero call resolution creates a smoother customer journey and prevents similar calls in the future. It’s about building a contact center that empowers your team to work smarter, not harder. 👉 Discover how you can achieve zero call resolution for your brand https://lnkd.in/ezeDxxY8