How Can Patient Stories Reshape Healthcare and Reduce Burnout? The foundation of exceptional healthcare lies in trust and communication. This study in the Journal of Patient Experience highlights how a seemingly small gesture—a nurse introducing themselves—can build trust and create a positive first impression. By analyzing feedback from thousands of patients across Saudi Arabia, the study found that nurses who consistently introduced themselves saw higher satisfaction scores. With cultural nuances playing a large role, this research underscores the need for nurses to be trained in effective communication that aligns with patient expectations. Reference: Tracey E, Wilson J, Im C, Abshire-Saylor M. A Brief Patient-Recorded Audio File Called TIMS (This Is My Story) Improves Communication and Empathy for Healthcare Teams in the Hospital. Journal of Patient Experience. 2024;11. 💡 Read the full article here: https://lnkd.in/grZ9Pvaw Laura Cooley, PhD Sage
We approach the design of innovative health experiences through the lens of those who are at the centre. Stories are often the p=most powerful tools to build empathy and alignment.
Rather than referring to patient with their Room or bed or some number, a name and a little background story like the one in this report - is a great start towards humanising the patient. Good work in making this more practical with responses to four simple questions.
I have a lot of patient stories on my podcast The Desperate For a Diagnosis Podcast. I’d love to chat with you. 😌
I love this concept. The power of a story told in one's own words is immeasurable.
Improved health outcomes through Narrative Medicine
1moI love this. Stories are what make narrative medicine. And narrative medicine is needed to re-establish trust.