When you're an early-stage CPG brand founder...each individual customer means the world to you. But then as you scale (and your customer base grows), CPG brands (oftentimes unintentionally) wrongfully distance themselves from those original core customers...making them feel like just a number. And that’s becoming a bigger issue in today’s CPG marketplace where customers expect brands to add value to their lives beyond simply providing a great “made to stock” product. So, CPG brands must focus on building a company culture that rewards the creation and adoption of unscalable customer-centric strategies. The goal would be to prioritize customer intimacy even as the CPG brand goes through the typical growth/adoption construct... #strategy #trends #markets #fmcg #cpg #cx #customerexperience #food #beverages #sportsnutrition #supplements #innovation #productdevelopment #branding #marketing #merchandising #retailing #retail #business #grocery #businessintelligence #entrepreneurship #consultants
