JW Marriott Kolkata’s Post

where I am .. with the face of culinary profession..

December Dining Pick: The Rajput Room at Rambagh Palace If Jaipur is on your radar (and honestly, it should be), you must book a meal at The Rajput Room in the iconic Rambagh Palace. Imagine this: you’re seated in a room steeped in history, sipping on a perfectly chilled wine, surrounded by stunning marble carvings and views of lush palace gardens. Sounds dreamy, right? Why You’ll Love It: • Regal Vibes: This isn’t just a restaurant—it’s a slice of Rajasthan’s royal heritage. Everything here, from the décor to the service, whispers understated elegance. • Diverse Menu: Whether you’re craving rich Indian flavors, a light Asian dish, or a Continental classic, they’ve got you covered. • Royal Service: The staff? Next-level amazing. Expect nothing less than the hospitality fit for a king or queen (that’s you!). What to Order: • Don’t miss the Dal Suvarna Mahal—creamy, buttery, and worth every bite. • Pair it with a classic cocktail or a glass of their well-curated wine for peak indulgence. Insider Tip: While it’s a treat any time of day, dinner is particularly special when the palace is all lit up—pure magic. So, are you ready to dine like royalty? Make your reservation before someone else snags your table! #rambaghpalace #jaipur #culinaryexperience #culinaryinindia #luxurytravel #experientialtravel #luxurydmc #dmcinindia #serendipian #jaipurfood #rajasthanicuisine #culture #instaworthy #aesthetic

Some years back, I was in Kolkata on an official assignment, and was staying at prominent five-star hotel. During the evening hours, I bumped into their Head of F&B, who introduced himself, politely handed his business card, and requested me to contact him in case he could be of any service to me. I reciprocated his courtesy, and handed over my business card as well. Then I asked him, " I am a fan of Bengali cuisine. Can you recommend some good joints in the vicinity of your hotel, where I can get authentic Bengali food for dinner?" In just two minutes, he rattled off the names of three such joints, much to my amusement. 😊 Then I asked him, "Why haven't you asked me, what I am looking for, and first check if you can offer that to me right here, instead of sending me to some other place?" Much embarrassed, he asked me the same, and I listed out three basic items including one fish item, which I was craving for. Within half an hour, my dinner was served to me in my room, and I really enjoyed the same. A key lesson here was that, in the enthusiasm of fulfilling the desires of your guests/clientele, instead of straightaway directing them to your competitors or elsewhere, first try to understand their exact needs at that particular point of time, and try hard to fulfil the same. Surely, such an effort would earn you greater loyalty from them. 😊

The Day Hospitality Stood Tall – Remembering 26/11 Fifteen years ago, on November 26, 2008, the bustling corridors of the Taj Mahal Palace in Mumbai were filled with the hum of life. Guests checked in, laughter echoed from the dining halls, and the warmth of hospitality enveloped the iconic hotel. But by nightfall, everything changed. Terror struck at the heart of Mumbai, and the Taj became one of its battlegrounds. Chaos unfolded, but amidst the darkness, stories of courage, resilience, and unwavering commitment to service emerged. Team members shielded guests, guiding them to safety, often risking their own lives. Chefs, housekeepers, and managers—people who normally worked quietly behind the scenes—became protectors. The hotel's pillars bore witness to acts of humanity and selflessness that redefined what it means to serve. For those of us in hospitality, the events of 26/11 are more than history. They are a testament to the spirit of our industry—a reminder that even in the face of terror, the values of care, compassion, and courage can shine through. Today, we remember the lives lost, the sacrifices made, and the indomitable spirit of those who chose service over self. As hoteliers, we carry forward their legacy, striving to uphold the essence of hospitality, no matter what challenges come our way. The Taj stood tall that night, and so did the heart of hospitality. #NeverForget #Resilience #HospitalityHeroes #26November

EL&N London, a famous café brand, has opened its first Indian café at Mumbai’s Jio World Plaza with the help of Reliance Brands Ltd. Known for its beautiful designs and special dining experience, EL&N is bringing its popular menu with items like smashed avocado toast and delicious cakes. They’ve also created dishes just for Indian tastes. This is a big step in India’s luxury dining, where people now want more than just good food they want unique experiences. Reliance Brands Ltd is growing its food portfolio by adding EL&N, alongside other famous names like Pret A Manger and the upcoming Armani Café. This move meets the rising demand for new and creative dining experiences, showing how important experiential dining has become in today’s market. Market Insight: As Indian consumers become more sophisticated, Mumbai’s Bandra-Kurla Complex is turning into a hotspot for top international brands. The opening of EL&N strengthens Mumbai’s role in global luxury dining trends. Read More: https://lnkd.in/dyay38qr #retailexpansion #luxurydining #mumbaifandb #reliancebrands #elnlondon #indianmarket #experientialdining

No matter how much AR ,VR and AI driven tech we contemplate to use in hotels the heart and soul of any hotel chain or brand are it's staff it's people. They handle the moments of truth and convert them into moments of delight for the guest. That's where the magic happens when first timers/ adopters are turned to repeat guests and with consistent operational excellence and personalized meaningful brand interventions/ engagement repeat guests become a part of your loyal tribe. The result: a legion of walking talking marketing mouth pieces, in simple words Brand Advocates Well crafted brand flim by Hyatt India and its creative agency.

Creativity is the secret sauce to promote sale and win success.

#Love - #Creativity - #Courage vs #Desire - #Boring - #Fearful For better understanding we relate with #Osho #Words of #Wisdom. He defines #love, #creativity, #courage all three together and I quote him, "WHEN YOU HAVE YOUR OWN EYES, YOU DON'T NEED LEADERS" "WHEN SOMEBODY IS UTTERLY BLISSFUL HERE AND NOW, WHO CARES ABOUT YOUR SILLY PARADISE AND HEAVEN?" SAYS #OSHO. "WHO BOTHERS? THIS VERY MOMENT IS PARADISE ENOUGH - THIS VERY BODY THE BUDDHA, AND THIS VERY SPACE THE LOTUS PARADISE" THE MASTER ADDS, "BUT IF THE PRESENT IS UGLY, IF THE PRESENT IS LIKE AN OPEN WOUND, FULL OF PUS... IF THE PRESENT HURTS TOO MUCH, THEN PAINKILLERS YOU DO NEED" The video personifies loads of #Love - #Creativity - #Courage so much so that it relates well with all #human senses of #vision, #touch, #hear, besides the #taste on our #pallets. For all my friends in #hospitality & #foodandbeverage, "unique intuitive insights are all called #creativity To the fraternity of associates in #architecture, #interior design, #lifestyle design and projects - if you do not love your work you will not be able to leave your creative #legacy behind. MUJI U.S.A. Limited MUJI Europe Limited Ashley Wilde Group Rusta RH Pottery Barn West Elm William E. Connor & Associates Ltd. Aarhaus Of Design Arhaus TB ARHAUS, LLC FRONTGATE Berusk Lda. Bernhardt Furniture Inditex ZARA SA Zara H&M Macy's Anthropologie Carnegie Kravet Swavelle Group Culp, Inc. Culp Hospitality/Read Window Products Scottish Leather Group American Leather Leather Naturally HOLLY HUNT Excell / Croscill / Glenoit Fabricut, Inc Fabricut Contract Knoll Knoll Textiles Nordstrom Nieman Marcus RUBELLI SPA Rubelli The Romo Group CB2

How to Personalize a Banquet Hall for Intimate Gatherings? When organizing intimate gatherings, such as weddings, corporate events, or family celebrations, the venue’s ambiance plays a crucial role in ensuring that the experience feels unique and special. Personalizing a banquet hall, whether it’s for a wedding, a corporate event, or a cozy family function, can elevate the event’s atmosphere and make lasting impressions on the guests. Here’s a detailed guide on how to personalize a banquet hall for intimate gatherings, with a focus on Banquet Halls in Chennai, Banquet Halls for Corporate Events, and Intimate Wedding Venues Chennai. Visit: https://lnkd.in/gdvqUMfC #banquethall #wedding #banquet #party #weddingvenue #eventplanner #events #restaurant #hotel #celebration #food #weddingdecor #event #weddings #weddingplanner #eventplanning #weddinghall #venue #sweet #decor #banquets #catering #quincea #foodie #weddinginspiration #india #love #birthday #birthdayparty #bride

At The Oberoi Hotel in Lombok, I discovered that the highest form of hospitality is not about reacting to your customers’ requests. Here, an extra towel or a bottle of water by the beach arrives before you realise you need it, just like at home. The Oberoi calls this “anticipatory service.” New employees are trained for months in the fine art of prediction. They observe guests, notice subtle cues, and respond proactively. Every detail, from the warm welcome to the fond farewell, delivers the unexpected. Marketers call these customer touchpoints. By understanding the unspoken, they create a unique connection. Here, service is a silent conversation, and it speaks volumes. What if we all met our clients’ needs before they even asked? Whether in hospitality or professional services, great work starts with anticipation. #lbfalumni #skyhightower