K4 Workforce Services’ Post

Are multiple indicators amiss and inconsistent across your #stores? Employee turnover? Conversion rates? Add-ons and attachment rates? It often stems from shallow training, and it's time to go deeper. Unlock incremental profit through intentional retail skill and behavioral development with Progress Retail. Book a conversation via the link in the comments. 🔗 #retail #retailtraining #retailtech #retailops

Sad reality, but checks out... A few years ago, a #retail founder wanted to move a store light fixture 9” to the right at a $35k cost, but solutions that would drive far more in efficiencies were not in the budget. Some retailers will invest thousands monthly in travel and accommodation for a #retailtraining team to go on the road with a PowerPoint, but vital, essential technology that can streamline that entire experience 24 x 7 isn’t in the budget. Some retailers will turn over store managers, district managers, and the C-Suite regularly, and will happily invest 20-30% of those salaries to recruiters, but fixing the root cause of the problem isn’t in the budget. It always comes down to priorities. Cheers to the retailers that we work with, and those who are focused on solving root cause challenges, and building capacity in their store and field teams as a daily practice. Great stuff out of the Scandit team. Retail Customer Experience https://lnkd.in/gXzzdvFf

Any retailer can harness the power of engagement. It all boils down to how employees relate to customers. Here are 10 essential strengths of front-line retail employees. #CX https://lnkd.in/eNu_6qZB

Hey POS Retail......Why most frontline retail workers are considering quitting (and how to retain them)....... #NCR #Repair #Service #Grocery #NCRHardware #PointOfSale #Scanner #NCRRetail #POS #Retail #NCRCounterpoint #NCRPOS #NCRSystem #NCRTerminal #NCRHardware #NCRVOYIX

How loyal are your customers? Emarsys reported that while 79% of U.S. consumers in 2022 said they were loyal to specific brands, retailers, and stores, that number dropped 14% and 13% in 2023 and 2024, respectively (as reported by Retail Brew). Consumers are engaging with brands and shopping across channels in entirely new ways, and the diverse needs of today’s customers further reinforces how important it is to have knowledgeable, experienced, and engaged staff in your retail stores and fulfillment centers. I’ve said it many times before: Satisfied, loyal employees create satisfied, loyal customers. As a focus on customization and personalization remains strong, here are some of the big questions retailers have to face: ▶Are your stores staffed with experienced and knowledgeable associates to meet your clients’ needs? ▶Have they been trained and supported to deliver the type of service your clients want and represent your brand? ▶Are they able to ask open-ended, genuinely interested, and curious questions to determine customers’ specific and personal needs? When you invest in associate training, well-being, and retention, it will show up in how they treat shoppers. The more your associates feel they are appreciated and that their personal needs are met—including scheduling, benefits, salary, upskilling, and how they are treated and respected in an inclusive manner—the more engaged they will be on the job, the more they will want to come to work, and the more they will ensure customer needs are met. I encourage you to find new opportunities to build engagement and loyalty with your associates. It will benefit the associates and the customers alike, driving more loyalty and growth for your company. #LearnMOHR #RetailTraining #ConsumerTrends

Brick-and-mortar retail is expected to account for nearly 84% of sales this year — retaining engaged and effective in-store staff is important as ever for retailers. With so many other business challenges to juggle, how can retailers ensure they’re prioritizing employee satisfaction? This recent study sheds some light: https://loom.ly/tWHbZl8 #retailnews #employeesatsifaction #retailtrends #groceryindustry #CoinstarForRetail

Retailing runs through my veins, a great article celebrating the superheroes of retail: Frontline Workers Amy Brar, says, “In retail, being a great place to shop starts with being a great place to work”. Retailers have an opportunity to deliver a workplace to attract and retain retail workers, and that starts by tapping into technology. Learn more: https://accntu.re/3LNndCN

Home Depot is shaking things up by requiring corporate staff to work a retail shift starting in Q4. This move aims to reset employee focus on the core business, foster innovative ideas, and cultivate empathy towards customer and 1st degree employee experience. I think this is a great example of stepping into different shoes to gain valuable insights. For example, as a corporate employee in the insurance industry, I benefited from participating in multiple claims and service call center listening tours. It's inspiring to see companies exploring new ways to bridge the gap between corporate functions and frontline operations. #EmployeeEngagement #Innovation #CustomerExperience

What might be done differently if your org adopted this practice? I'm not sure what the right cadence is, but regularly getting corporate employees (entry level-executive) to shadow/work along your front-line/field employees can provide deeper understanding and empathy, for those employees/roles and for the customer. National chain retail might be the easiest to implement without adding significant travel budgets.

Check out this insightful new article from our very own CRO, Ron Whaley, published in latest edition of The CCA Voice. In it, Ron discusses the pivotal role of innovative billing solutions in reshaping retail experiences, emphasizing customer and employee engagement's importance. Dive into the full article to explore how we're setting new standards in customer interaction and operational efficiency: https://lnkd.in/gGWTA-Gh #TheCCAVoice #CCA #CCAVoice Competitive Carriers Association