I've been back from maternity leave for 2 months and here is the one thing that stands out as I walk my mall. Very few retailers are having FUN with their customers. Sometimes we lose sight of what our roles are as retail leadership, there are SO many distractions, but the reality is that our most IMPORTANT role is creating customer loyalty and teaching our teams how to do the same. When people receive great or terrible customer service, they tell EVERYONE they know. So how do we change our mindset, our team's mindset around our ever-growing to-do list? How do we get consistent exceptional service at the top of the that list?