Keith Gait MBA CCXP’s Post

Step into 2025 with a winning CX strategy! As customer expectations surge and AI reshapes engagement, Conectys empowers brands to thrive with next-gen personalization, predictive insights, and human-centered services. The new year brings fresh opportunities—partner with Conectys to outpace your competition and deliver unforgettable experiences that build trust and loyalty. Ready to lead the CX evolution in 2025?

Are You Truly Seducing Your Customers or Just Going Through the Motions? In today's fast-paced digital world, businesses are increasingly pressured to stand out. Developing a Customer-Seduction model isn't just a nice-to-have; it's essential to your long-term success. But how can you make it sustainable? The magic lies in blending data, artificial intelligence, and a solid business culture. 🌟🚀 Recent studies have shown that businesses focusing on customer experience (CX) can decrease customer churn by 10-15%, increasing revenue by 20-30%! 🎯 This shows a clear pathway to growth through a customer-centric, or should I say, customer-seductive business model. 🚀Boost Your Business with Data and AI: 1. 64% of businesses using AI report positive CX impacts. 2. Companies that leverage customer data see a 20-40% increase in sale efficiencies. 3. 58% of consumers say AI-driven customer experiences win their loyalty. 4. 89% of companies compete primarily on CX now. 5. Predictive analytics can reduce churn by 15-20% immediately. 🏆 5 Key Insights to Build Customer-Seduction Culture: - Leverage Data: Use customer data to personalize interactions. - Incorporate AI: Automate routine tasks to focus on exceptional customer service. - Foster a Strong Culture: Create an environment where employees are committed to seducing customers. - Be Predictive: Utilize predictive analytics to foresee and cater to customer needs. - Keep Innovating: Continuously adapt your strategies based on feedback and market trends. By adopting these techniques, you'll transform your customer experience from good to irresistible. So, what are you waiting for? Share your experiences below and let's get the conversation going. And don’t forget to follow AnniQ for more tips! 🌟💬 #Hotels #Hospitality #Luxury #Strategy #Innovation #Business #ArtificialIntelligence #AnniQ AnniQ - Customer-Centric Ecosystem Let's talk 📧: hello@anniq.ai 🗨️: https://bit.ly/4dks76m 🏠: https://anniq.ai 📱: +44 7537 188583

A change is in the air. CX is transforming, with AI leading the way. It's a driving force 🤖 shaping the future of customer experience strategies. Consequently, we're entering an era of rapidly improving efficiencies, optimised consumer engagement, and service delivery redefined—at lightning speed. 🚀⚡ However, that's not all. Trends like omnichannel consistency, enhanced data privacy 🔐, trust-building initiatives 💡, and advanced CX measurement methods 📊 are also evolving and gaining prominence. Together, these elements are reshaping the CX landscape. They will also dominate in the years to come. 🌍 Yet, as technology evolves, a critical question remains: What happens to the human element? 👩💼👨💼 Despite the debate, AI isn't here to replace people. Instead, it's empowering agents to be more efficient and effective, improving the quality of interactions and making them more personalised. Get ready for what's next in CX. 👉 Read more: https://hubs.ly/Q031FgCB0 #CX2025 #CustomerExperience #CXTrends #CXStrategy

How Customer Behavior Has Changed After COVID-19 The COVID-19 pandemic has reshaped the landscape of customer behavior in profound ways. As we transition into a post-pandemic world, understanding these changes is crucial for businesses aiming to thrive in the new normal. 🔍 Shift to Digital: Customers are now more comfortable with online interactions, having relied heavily on digital channels during lockdowns. E-commerce, virtual consultations, and digital customer service have risen significantly. 💡 Increased Expectations: With more digital interactions, customers expect faster responses and personalized experiences. AI-powered chatbots and advanced customer service platforms are no longer optional but essential. 🛒 Omnichannel Experience: Customers prefer a seamless experience across all touchpoints. Whether in-store, online, or via social media, consistency is critical to maintaining customer satisfaction and loyalty. In a world where 39% of consumers have less patience than they did before the pandemic (Netomi), quick and efficient customer service is essential. CX Genie's AI Chatbots provide instant, personalized responses, ensuring your customers get the support they need without the wait. 🔗Join our Discord community for more insights on leveraging AI for better customer experiences: https://lnkd.in/giZ_YUFW. #AIChatbots #CXGenie #CustomerExperience #CustomerService #AI

Get ready for #Five9 CX Summit 2024! 🚀 At this year's event, Five9 is excited to announce speakers that include CX leaders from Alaska Airlines, BT Group, Deloitte, The Ivy Collection, Nasdaq, ServiceNow, as well as First Female NFL Coach Dr. Jen Welter, PGA TOUR Pro Max Homa, and The Daily Beast Chief Content Officer Joanna Coles. Learn fresh perspectives and best practices for revolutionizing the customer experience, while diving into the transformative power of AI. This event is not just about learning — it's about inspiring action and collaboration. Learn more: #Five9CXSummit #TheNewCX #CX #AI

Get ready for #Five9 CX Summit 2024! 🚀 At this year's event, Five9 is excited to announce speakers that include CX leaders from Alaska Airlines, BT Group, Deloitte, The Ivy Collection, Nasdaq, ServiceNow, as well as First Female NFL Coach Dr. Jen Welter, PGA TOUR Pro Max Homa, and The Daily Beast Chief Content Officer Joanna Coles. Learn fresh perspectives and best practices for revolutionizing the customer experience, while diving into the transformative power of AI. This event is not just about learning — it's about inspiring action and collaboration. Learn more: #Five9CXSummit #TheNewCX #CX #AI

📰 News: 📰 🌟 Embrace a Customer-Centric Retail Revolution! 🌟 Welcome to the era where customers are the kingmakers of the retail world. Did you know that customer-centric companies are 60% more profitable than those that aren't? 😮 The secret sauce? Leveraging data and artificial intelligence -AI- to craft unparalleled customer experiences that not just satisfy but delight! 🌐 Here's why being Customer-Centric can skyrocket your retail business: Building a customer-centric culture not only improves the customer journey but significantly impacts key metrics like frequent purchases and average purchase tickets. In fact, a study shows that businesses focused on customer experience see a 1.7x higher purchase ticket and up to a 2.7x increase in purchase frequency. 📈🚀 Utilizing data and AI allows you to understand your customer's needs, preferences, and pain points better, making your interactions meaningful and your services indispensable. It's not just about selling; it’s about building lifelong relationships. 💡❤️ 📊 Key Metrics to Consider: - Customer-centric companies are 60% more profitable. - Businesses with a strong customer experience strategy see a 1.7x increase in average purchase tickets. - Retailers focusing on customer experience can witness a 2.7x increase in purchase frequency. - 89% of companies compete primarily on customer experience. Want to learn more about how we can help you make your business more customer-centric? Drop a comment below and let’s kickstart the conversation! And hey, don’t forget to follow AnniQ for more transformative insights. -CustomerCentric -RetailRevolution -AI -DataDriven -CustomerExperience -AnniQ 🚀🌟 #Retail #Ecommerce #Commerce #Business #AIDriven #Digital #AI #Strategy #Innovation #ArtificialIntelligence #AnniQ https://lnkd.in/eJ94W2Mt

Get ready for #Five9 CX Summit 2024! 🚀 At this year's event, Five9 is excited to announce speakers that include CX leaders from Alaska Airlines, BT Group, Deloitte, The Ivy Collection, Nasdaq, ServiceNow, as well as First Female NFL Coach Dr. Jen Welter, PGA TOUR Pro Max Homa, and The Daily Beast Chief Content Officer Joanna Coles. Learn fresh perspectives and best practices for revolutionizing the customer experience, while diving into the transformative power of AI. This event is not just about learning — it's about inspiring action and collaboration. Learn more: #Five9CXSummit #TheNewCX #CX #AI

Get ready for #Five9 CX Summit 2024! 🚀 At this year's event, Five9 is excited to announce speakers that include CX leaders from Alaska Airlines, BT Group, Deloitte, The Ivy Collection, Nasdaq, ServiceNow, as well as First Female NFL Coach Dr. Jen Welter, PGA TOUR Pro Max Homa, and The Daily Beast Chief Content Officer Joanna Coles. Learn fresh perspectives and best practices for revolutionizing the customer experience, while diving into the transformative power of AI. This event is not just about learning — it's about inspiring action and collaboration. Learn more: #Five9CXSummit #TheNewCX #CX #AI

Get ready for #Five9 CX Summit 2024! 🚀 At this year's event, Five9 is excited to announce speakers that include CX leaders from Alaska Airlines, BT Group, Deloitte, The Ivy Collection, Nasdaq, ServiceNow, as well as First Female NFL Coach Dr. Jen Welter, PGA TOUR Pro Max Homa, and The Daily Beast Chief Content Officer Joanna Coles. Learn fresh perspectives and best practices for revolutionizing the customer experience, while diving into the transformative power of AI. This event is not just about learning — it's about inspiring action and collaboration. Learn more: #Five9CXSummit #TheNewCX #CX #AI