I loved seeing this today at York Sport when I took my youngest to his weekly football class I have long advocated for this approach in businesses. Listen to your employees, engage with them and those small business wins will in fact lead to large wellbeing wins. I know that this is aimed at customers but the ethos behind what Ashley Smith and Richard Orr are doing is spot on. My instant reaction upon seeing this as a customer was "Wow. This place really listens to customers, engages with them and it's not just lip service". I am 100% convinced that I will not be the only one who feels like this when they walk through the doors and see this so fantastic work on making it so clear and visible. If something this simple makes customers feel a sense of value and belonging and unity with the business, imagine what it would do if it was applied to your employees too. imagine the cultural changes and true unity in a common purpose that could be achieved by implementing simple practices like this. It doesn't matter if you have 2 employees or 200. The principles and ethos behind it are the same and the benefits are just as positive. As a customer, who has never even met or spoken with Richard or Ashley before, I walked away genuinely thinking that York Sport must be a great place to work. I have absolutely no idea if this commitment to continuous improvement and wellbeing is engaged with at a staff level as well as a customer level but I really hope it is because that, in my book, is a *chefs kiss* moment
Thank you for your very kind post Ken Anderson. We often get asked if the comments are genuine, and I can honestly say that they are 100% genuine. Our customers and members views are so important to us and as a management team, we read every single comment that we receive, both in terms of positive feedback and areas we could improve. A huge advantage of being a smaller organisation is that we can identify areas of improvement based on suggestions much more effectively. Whilst we cannot promise that every suggestion is possible, I'd like to think we do make the important changes that make a huge difference to the overall experience when visiting our facilities.
It’s great to see a company actually taking action to feedback! Honestly it drives me nuts seeing feedback generally over pretty easy things to fix and nothing is done! I mean why? Isn’t the customer/client/guest important
Seemingly small acts like this go a long way. Makes people, whether it's customer or employee, feel like they're not just a number. Ken Anderson
I help SME'S improve productivity and performance through communication and workplace culture workshops | Former Police Firearms Support Officer | Specialist Police Communications Trainer | AMC Facilitator |
1moI can't think of any other companies so open with you said, we did. It will be interesting to see if it changes over the coming weeks/months....