Kerry Than’s Post

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Interim Head of Patient Experience at University Hospitals of Derby and Burton NHS Foundation Trust

This will be part of our message for leaders during Monday’s briefing. Best practice principles around patient focussed improvement - turning feedback into insight and acting on what matters most to our patients and families. #patients #feeedback #improvement

“A culture of accountability where people learn from mistakes is critical to safer care and to reducing avoidable harm. The NHS needs to listen to patients and their families and must place them firmly at the centre of the care they receive. “We know that there is excellent, patient-focused work across the NHS, but it is not consistent. We hope leaders take them up to provide patient-centred care in which the NHS embraces, listens to and acts on people’s concerns.” Ombudsman Rebecca Hilsenrath welcomes the launch of the new Patient Safety Principles from the Patient Safety Commissioner Find out more: https://lnkd.in/gfSmnb8e #PatientSafety

Patient Safety Principles - Patient Safety Commissioner

Patient Safety Principles - Patient Safety Commissioner

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