Kevin Do’s Post

The best feedback we’ve ever received? ‘I love this tool, but I feel like I need a PhD to use it.’ Ouch but also fair. 1.0 was overly complex with a double sidebar layout and fixed elements that limited users flexibility while increasing navigation speed. For 2.0 we went over 30 iterations and completely redesigned the sidebar, hierarchy inside liftOS, and simplified it a lot. Now, our goal is simple: If it’s not intuitive, it doesn’t belong. It’s funny how the toughest feedback can lead to the best changes.

🌊 User onboarding is moving upstream; users want to see the product before committing to signing up. You’ll soon be able to create interactive product "Demos" in Chameleon that you can embed on your marketing site to help users discover new products and features before signing up. But that's not all! Join our roadmap Q&A on Thursday, June 13th and get the scoop on what's to come: chmln.co/demos-qa 🤩

Zepto Super Saver feature is indeed a smart move. I always find myself clicking on it to check the prices. To avail discounts on a single value, I end up adding more items 😀 (which are useful later), ultimately increasing the Average Order Value (AOV). #productmanagment

Improving User Navigation in Digital Comics Platforms Our recent testing of Dashtoon by Lalith Gudipati, Soumyadeep Mukherjee highlighted navigation challenges that, when addressed, can improve user retention. Ensuring intuitive navigation is key to user satisfaction. Thorough software testing helps in refining these aspects. Commendations to the Dashtoon team for their commitment to enhancing user experience. Link to our detailed findings in the first comment.

From crazy chaos to some structure🚀. This is how I can describe the existing Pulsetto journey stage right now.🌟 Yes, we understand that we are not perfect. ✅ Yes, we constantly need to improve the product, customer experience, app, hardware. ✅ Yes, we as founders together with Povilas Sabaliauskas and our employees are sitting on 3-4 chairs at the same time, because we are trying to be as LEAN as possible. ✅ Yes, we need much more money for clinical trials, working capital, etc. ✅ Yes, some of our decisions, especially my decisions are nonsense, mistakes, failures, waste of money, etc. ✅ But we continue to scale📈. More than 1.3mln revenue so far this year, 6x growth compared with 2023 same period and basically, we reached half 2023 revenue already🚀🚀🚀. It's better to make a false start than a perfect delay. #Pulsetto #vagusnerve

Think about the last time you got confused or needed help using a software product. It may have gone something like this: 1. Open a new tab and search for their support docs 2. Search for the problem you're experiencing 3. Peruse through their beautifully written support document, find your answer 4. Look back up and see 37 open Chrome tabs 5. Forget what you were doing in the first place 6. Go downstairs and make a sandwich The best software products keep users engaged by providing helpful, personalized support right in their products. And now Appcues is making that easier. Our new version of Launchpad just went into open beta. You can use it to build a personalized resource center in your product without a single line of code. Give people the help and guidance they need, when they need it. The vision for Launchpad is for it to be the first click a user makes when they need help of any kind. There's way more to come from it soon! Give it a try. Your chrome-tab-navigating, sandwich-craving user base will appreciate it.

You've been there - stuck in some app, desperately clicking that “HELP” button, only to be met with either a terrible search box or a frustrating AI-powered chat bubble that offers little to no help. The truth is, users getting lost or confused is a big reason why they disengage. That’s why we’ve upgraded Appcues Launchpads to deliver help exactly when and where your users need it. Noticeable and (actually) useful without being annoying. Whether it’s a tour, a link, or a help doc, Launchpads offers self-support that’s perfectly timed, perfectly themed, and perfectly helpful. No engineering required. No annoying “ping” sounds. Just a smoother experience for your users. ps: I'm really proud of the team that brought this to life, specifically Joseph Muething, Alexandre S. and Magdiel Duarte. (But don't poach them. I need them.)

After concluding this session, the most heartening sight is seeing my customers having their own personalized dashboard, and sharing with me how they can use it within their organization. I’m really grateful to each and every customer that are always open to experiment new things with my team and I, giving us the opportunity to also learn from them. I’ve always told my customers, just as you are the finance business partner, we are your technology and innovation partner and we are with you in this journey. This would not be possible without you ladies, jasmine zhu and Alicia Goh for giving brilliant ideas, putting in time aside your projects and supporting this session. #customersuccess #saas #csm #customerjourney

🚀 Thrilled to share my latest experience diving into cutting-edge technologies! Recently, I had the opportunity to work on two exciting projects using Jetpack Compose, and the results have been nothing short of amazing. 🎯 Development time was significantly reduced, allowing us to deliver features faster than ever before. 🔍 Bug counts dropped drastically, leading to a smoother and more reliable user experience. ⚡ Faster recomposition times have made our apps more responsive and dynamic. Jetpack Compose has truly revolutionized our development process, and I can't wait to see what other innovations the future holds! #JetpackCompose #AndroidDevelopment #Innovation #TechExperience #FastDevelopment #ReducedBugs #DynamicUI

Want the first look at our *most successful* beta feature to date? Because in one hour, at 12 p.m. ET, we’re showing off Launchpads—our new no-code, in-app resource center. Join Ramli "RJ" John and Marina Fileva as they dive into: ✅ Reducing time to value with on-demand guidance   ✅ Structuring your resource center for impact ✅ How to catch users before they stumble See you there! https://lnkd.in/g6WDt4hN