Japanese Business Management Science (inc Quality Circles) Consultant / Serial Author / Speaker
And it’s so important to take that on as the Voice of the Customer(VoC). The VoC is not limited to external customers alone but internal customers, basically, all the recipients of the outputs of a particular process. In cascading the vision from top #executivemanagement down the cadre (#hoshinkanri), vision/mission statements can be created to mean something directly to the team/individual, and taking into account the aspirations of the respective recipients of outputs. We work with #ceos and their teams on all these
“Company's vision must be driven by the aspirations of its customers.” - Konosuke Matsushita David Hutchins Kola (getKOLA) Olutimehin #culturetransformation #strategyconsulting #ceos #ceoinsights #productdevelopment #valuestreammanagement #managementconsulting #involvement #supportivecommunity #qualityorientations #qualityassuranceanalyst"
