L'Horizon Beach Hotel & Spa’s Post

Uber is so 2018… In 2024, arrive at your hotel by helicopter! At least, that’s what Marriott International is promising with its new partnership with Blade. This trend is gaining momentum among industry leaders: Four Seasons and Aman hotels offer flights on their private jets, while Belmond provides unique train journeys. Regardless of the mode of transportation, the goal is clear: hotels are now competing for your attention from the moment you leave home. By controlling the guest journey from start to finish, they aim to deepen relationships and boost loyalty. Accor is taking this even further with its Augmented Hospitality concept. Expanding beyond the traditional hotel model, Accor creates a comprehensive ecosystem of services and experiences for members, even when they’re not traveling. They focus on three passions: music, food, and sports, gathering unique data to personalise future stays. Managing more and more of your daily life is only the beginning as these brands strive to stay top of mind 365 days a year. It’s only a matter of time before our homes become branded residences operated by hospitality groups, much like Airbnb as a landlord.

Contracts are essential across many industries—but they’re not always handled as efficiently as they could be. E-signatures are changing the way contracts are managed, making processes faster, smoother, and more sustainable. In hospitality, where every moment counts, this can have a huge impact. Radisson Hotel Group implemented Oneflow’s e-signature to transform their contract process. The results? 💫  Faster bookings and reduced delays 💫  Less paperwork for staff 💫  Enhanced guest experiences 💫  A greener, more eco-friendly approach By simplifying how they manage contracts, Radisson freed their team to focus on what matters most: delivering outstanding guest experiences. Learn more about how Radisson transformed the way they send and sign contracts 👉  https://lnkd.in/deE33aPR

As the global hospitality industry evolves, hotel chains are increasingly drawing inspiration from the airline industry. This shift reflects a broader trend towards personalization, revenue optimization, and operational efficiency. By adopting strategies similar to those used by airlines, hotels are poised to enhance guest experiences, streamline operations, and capitalize on new revenue streams. Here’s a closer look at how hotel chains are revamping their offerings to align more closely with the airline model. #hotelinteractive

For two years, I dove deep into the underbelly of hotel distribution for a personal project (that will be announced later this fall) and separately as part of my work at Navan. It's an unsexy part of the travel industry that becomes quite exciting when paired with my exploration into boutique, independent hospitality (which expanded greatly with my participation in the Experiential Hospitality community). This recent panel on how NDC-type technology (the one transforming how airlines sell) has the potential to transform hotel distribution is eye-opening. However, there are still some significant challenges. Very simply put: There's an extensive network that all airlines agree on, which creates uniformity and the ability to share more detailed, personalized offers. That degree of standardization still doesn't exist in hospitality (and is part of what makes independent hospitality hard and also a huge opportunity when done well.) I'll let the panelists who spoke at GBTA (Bryan Bachrad Kim Hamer Abhijit P. Ian Jones B.E.M.) give their perspective in this piece, but know this is just the tip of the iceberg.

We're working on something exciting for the hotel industry. Introducing Qualimero AI’s new hotel AI Concierge solution—a prototype tailored specifically for hotels and resorts. Our AI Concierge offers24/7 personalized concierge services, handling guest inquiries, booking reservations, and enhancing every interaction, both before and during a guest’s stay. The Problem: High operational costs from 24/7 staffing 💸 Inconsistent service quality 🤔 Delayed responses leading to unhappy guests 😡 Service gaps during a guest's stay 🕒 The Solution: Qualimero AI agents provide seamless, instant communication to address guest needs around the clock. From room service to local recommendations, our AI ensures timely, accurate, and personalized assistance. Key Benefits: 56% increase in direct bookings 📈 25% faster response times ⚡ 10x reduction in staffing costs 💰 Enhanced on-site experience for guests 🏨 Stay tuned for more at Qualimero.com. #RevolutionizingHospitality #AI #Qualimero #HotelInnovation #GuestExperience #HospitalityTech #FutureOfHotels #AIConcierge 🌟🤖Hilton Hyatt Hotels Corporation Marriott Hotels IHG Hotels & Resorts Accor Four Seasons Hotels and Resorts Wyndham Hotels & Resorts Mandarin Oriental Hotel Group The Ritz-Carlton Hotel Company, L.L.C. Fairmont Hotels & Resorts The Peninsula Hotels Radisson Hotel Group Rosewood Hotel Group Kempinski Hotels Oberoi Realty Shangrun Jiang Meliá Hotels International

Guests might feel it’s a small step forwards to having their Booking.com messages answered to in a timely manner, but in actual fact, it’s a giant leap for hoteliers to be able to maintain their guest experience across all channels and continue to put their customers first. 🚀 🧑🚀 🌘 In case you haven’t already heard the news this week, HiJiffy has partnered with Booking.com to simply guest communications. 💬 🌍 📚Read more about this exciting development here 📣: https://lnkd.in/dUncnGaC In the comments below you can find out more what Gemini has to say about this… 🤔💭 #conversationalai #hotels #hospitalitytech #OTAs #bookingcom

🌟 Unleash the future of hospitality with the hyper-personalization journey of Infinite Hotel, powered by AnniQ! 🚀 Amidst the challenges of the post-2020 landscape, AnniQ transformed Infinite Hotel into a beacon of personalized luxury. Immerse yourself in the story, where every touch point, from greetings to room setup, became a bespoke experience. join the revolution! 🌐✨ Book your exclusive consulting session with AnniQ now and elevate your hotel to new heights of guest satisfaction. 🏨💫 #HotelInfinite #Hipersonalization #AnniQ #FutureOfHospitality #GuestExperience. AnniQ - Driving exponential growth and revenue with customer intelligence, AI-Analytics in minutes. Jean Phillip Bernier 😎

Customer experience DOES matter - even for the little things. I travel a lot for my job. Early on, I had to choose which hotel brand to frequent, and I chose Hilton brands. A few of my more recent events have had me stay at Marriott Hotels instead. I arrived to this hand-addressed envelope in my room last night. Silver Elite status isn’t super high on the list, but I do have to say I really appreciated the effort. For all my stays at Hilton (and I have a pretty high stay-status there), I don’t remember ever getting anything personalized (more than the onscreen welcome with my name). It has me considering making the switch of hotel brands. Now, if only I could move those points over, too…. But I digress. The point here is to take the time to offer special and personalized experiences to your customers, your Trades, your Partners, and your employees. Something as small as a personalized note can go a long way. #WelcomeToHomeBuilding

Customer Story – Excellence Hotels 👌 Excellence Hotels faced operational challenges as guest expectations for seamless digital experiences grew. Long lines at the reception to check-in and check-out were affecting guest satisfaction, while the staff struggled to manage the flow of guests efficiently. Stella Lam, COO of Excellence Hotels, remarked: "We were looking for a solution to solve a challenge from a crucial operations point of view, with our guests being able to check in and out online to avoid standing in queues and save time for our reception staff. AeroGuest offered exactly what we needed." 📲 Read our Customer Stories: https://lnkd.in/dyGg_Tmv

Here We Go 😎 New Score 🔥 New Video 📸