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What do you love most about LCN? What do you use the website for? And what do you want more of? Take LCN’s short survey to help us ensure you have the best possible experience when exploring the site. Plus, by completing the survey, you can be in with the chance of winning: • a £50 Amazon voucher; • a £50 Deliveroo voucher; or • a £100 John Lewis voucher. It’s simple: complete the survey, tell us what you think about LCN and automatically be entered into the prize draw. https://lnkd.in/e6YSwQg2 #trainingcontract #vacationscheme #lawyers

What do you love most about LCN? What do you use the website for? And what do you want more of? Take LCN’s short survey to help us ensure you have the best possible experience when exploring the site. Plus, by completing the survey, you can be in with the chance of winning: • a £50 Amazon voucher; • a £50 Deliveroo voucher; or • a £100 John Lewis voucher. It’s simple: complete the survey, tell us what you think about LCN and automatically be entered into the prize draw. https://lnkd.in/e6YSwQg2 #trainingcontract #vacationscheme #lawyers

ICYMI! What do you love most about LCN? What do you use the website for? And what do you want more of? Take LCN’s short survey to help us ensure you have the best possible experience when exploring the site. Plus, by completing the survey, you can be in with the chance of winning: • a £50 Amazon voucher; • a £50 Deliveroo voucher; or • a £100 John Lewis voucher. It’s simple: complete the survey, tell us what you think about LCN and automatically be entered into the prize draw. https://lnkd.in/e6YSwQg2 #trainingcontract #vacationscheme #lawyers

In light of today's school lunch announcement, resurfacing this story from earlier this year when we revealed that Compass and Libelle had lost more than a quarter of their school lunch contracts due to performance issues. Both companies are the only current school lunch suppliers to have been retained for the new model. My understanding is that Libelle will be cooking and delivering the lunches under a consortium of businesses led by Compass. Libelle Group, the largest supplier currently, has lost more than a third of the schools on its books in the past two years, from 161 schools in July 2022 to 103 in May this year. Multinational Compass Group, the fourth-biggest supplier, lost more than a quarter of its school contracts in the same period – from 46 schools in July 2022 to 34 in May. Both companies went through a performance management plan with the Ministry of Education earlier this year after schools' complaints about the quality of the food and service provided. https://lnkd.in/gR-ctv9a

GrubHub vs FTC —> Case Settled For $25M GrubHub, one of the largest food delivery platforms, just settled with the FTC and the State of Illinois for $25 million. GrubHub denies these allegations. All claims are from the FTC’s perspective. Here’s what the FTC accused Grubhub of: 1. Misleading Pricing Grubhub displayed “low delivery fees” upfront, then added hidden service fees at checkout, doubling the final cost. 2. False Earnings Claims Promised drivers $26/hour—actual median earnings? Just $11/hour. Only the top 2% hit the advertised rate. 3. Complex Subscription Cancellation Grubhub+ made canceling intentionally difficult, hiding options behind a multi-page, six-step process. 4. Fake Restaurant Listings Grubhub listed 320,000+ restaurants without consent to gain scale, causing reputational harm to businesses. 5. Blocking Gift Card Funds Accounts with large gift card balances were frozen, leaving customers unable to access their funds. Key Takeaways for Businesses: ✅ Be Transparent With Pricing: Hidden fees destroy customer trust. ✅ Substantiate Your Claims: Don’t advertise earnings without solid data. ✅ Simplify Subscription Cancellations: ROSCA requires it. Build trust by making exits easy. ✅ Get Consent for Partnerships: Unauthorized listings = massive reputation damage. ✅ Protect Customer Funds: If it’s their money, safeguard it. GrubHub has denied all these claims. I'll link everything in the comments.

“I get it—charging customers more can feel uncomfortable.” For many beginners in the business, merchants often raise this concern when we introduce the Cash Discount software. Here’s the simple truth: the software passes the transaction fee to the customer, usually around 2-4%. But here’s why it works without hurting business: Most Customers Don’t Mind: With inflation and rising costs everywhere, customers expect small fees. Many are already paying 20% delivery fees with apps like UberEats and DoorDash, so a couple of extra dollars in-store isn’t a shock. It’s All About the Service: If a business offers stellar service, loyal customers value that over small price changes. Plus, they have the choice to avoid the fee by paying with cash, making it a win-win. 100% Legal Across the U.S.: The Cash Discount software is fully legal in all 50 states, giving merchants a straightforward way to save on fees without any legal risks. Once you understand and address these concerns, landing accounts becomes much easier. - Paul Alex

Due to performance issues, big catering companies have lost dozens of free school lunch contracts. Libelle Group, the largest supplier for the Ka Ora, Ka Ako programme, has lost more than a third of the schools on its books since July 2022. And multinational Compass Group, the fourth-biggest school lunch supplier, lost more than a quarter of its school contracts in the same period. Both companies went through a performance management plan with the Ministry of Education earlier this year after schools' complaints about the quality of the food and service provided. Despite the performance issues, Libelle plans to submit a proposal to be a supplier for the alternative school lunch model, which will kick in next year. The company already has an online portal, a key requirement for the new model. BusinessDesk understands that Compass might also submit a proposal.

Should you tip the takeaway delivery driver? Many people don't have cash at home to give tips to the delivery driver. They are missing out! We can help - send your delivery drivers out with a card terminal that can take card payments AND card tips, with the 100% of the tips going to the driver. What happy delivery drivers you'll have, upping their tips and enjoying their job! To find out more, please give me a call. If this is going to affect your business, please give me a call. 📞 07825 875961 📧 k.fabrizi@cardindustryprofessionals.co.uk #cardindustryprofessionals #cip #merchantservices #cardprocessing #stafftips

Saw this tweet yesterday, my two cents: Instead of trying to make customers feel guilty, why not suspend services during peak afternoon hours? People order food when they really need it. If you truly care about your employees, you should be posting "Our services are unavailable during peak afternoon hours" instead. Lunchtime orders can't just be postponed to dinner time! Don't understand how this is going to be sustainable for delivery partners Why are you asking customers not to order in the afternoon, what about those who live alone? If you truly care about the well-being of delivery workers, increase their incentives. You already charge a platform fee on every order If people stop ordering, it's the delivery riders who suffer the most. Instead, consider adding a mandatory "heat-related tip/hardship charge" to every order and give 100% of that to the delivery workers to help them earn some extra money What else could be done? Aryan

The $25 million settlement that regulators announced with the food delivery service Grubhub on Tuesday should serve as a cautionary tale for other gig economy businesses tempted to engage in deception in their zeal to become a market leader, a Federal Trade Commission staff attorney says. "So, you've developed a technology-driven delivery platform connecting businesses to customers, powered by gig workers doing the driving. Now you need to convince businesses to offer products on your platform, customers to use the platform, and workers to make the deliveries," staff attorney Julia Solomon Ensor wrote on the FTC blog Tuesday. "With so many competitors out there, you may be considering whether there are any creative tactics you can use to gain an edge. Resorting to deceptive advertising claims or unfair business practices isn't the answer.," she wrote, citing as evidence the $25 million fine her agency and the Illinois Attorney General's Office have extracted from Grubhub following a multiyear probe. The statement Grubhub posted on its website said the company has "engaged cooperatively" with the FTC "as they reviewed our business and specific offerings that are prevalent in our industry." Though the statement doesn't elaborate on "offerings that are prevalent," information investigators turned up in their inquiry showed Grubhub executives incessantly watched how rivals addressed customer "pain points," such as the size of delivery fees, and were reluctant to stand pat when a competitor gained an advantage. For example, the suit states that Grubhub had no hidden fees before 2019, when it began engaging in what an executive at the time described as "a pricing shell game" that divided the actual delivery fee into a delivery fee and a service fee that did not show up until the end of the transaction. The suit quotes a former Grubhub executive as saying that the tactic “is working for [Uber Eats] and others and we need to figure out how to make this stuff work for us ASAP because we are just leaving opportunity on the table (literally) while likely losing out on potential new diners that react to this messaging.” Full story from James Palmer and Greg Andrews: https://lnkd.in/efX7Tdip