❓ How to save 10% of cancellation requests in 10 days... This is exactly what one of our partners has achieved at one of their sites. from 1 - 10 December 2024. 💡 We love checking in on our partner's progress managing each aspect of their customer's experience, including how the team are effectively engaging with members when they request to cancel through one of our #customerexperience management platforms - Recovery Focus. Recovery Focus shines the spot light on cancellations - through asking key questions taking the member back to their motivation for joining through to the reason they are looking to leave, operators utilising Recovery Focus are able to learn, adapt and signpost members resulting in retaining them and keeping them active. Recovery Focus provides actionable insight to improve the member's experience from onboarding and throughout their time with you. To embed #recoveryfocus into your day-to-day operations, drop Julie Allen a note or catch Jules on todays CX webinar starting 11am (details below) 👇 📢 To learn more about how to design, deliver and manage your cancellation experience, join Julie Allen and Sarah Lobo today at 11am as they deliver the last in the CX webinar series in partnership with Quest - todays session focuses on keeping members engaged and ensuring they're still active beyond March! Register here - https://ow.ly/VNxY50U16Ke #cancellationprocess #memberjourney #itsnotgoodbye #retentionstrategies
This data is invaluable in creating long-lasting members....so many opportunities to learn and develop the member experience - the beauty of this insight is it links directly back to the onboarding experience and highlights the need to meet members where they are and measure member's progress....I am looking forward to todays webinar for sure!
Brilliant outcome, keeping customers active and learning directly from the consumer
Thanks for sharing Julie Allen. See you all in an hour at our last webinar of the year. Christmas jumpers are compulsory! 🎄 #Quest #Active Insight
Such a powerful message Active Insight keeping customers rather than chasing new ones all the time 👍
Sounds like a really valuable webinar
Invaluable data
Supporting organisations, teams and individuals to empower strategy into action. Strategist, Leadership Coach, Team Coach and founder of Disruptive Panda.
1moI love those dashboards, it was so great having actionable insight at my fingertips when I worked ops!