Liam Maguire’s Post

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Making volunteering challenges easier to solve

"Help! My volunteer is challenging my decision. What should I do?" If a volunteer you're managing challenges a decision you or your team has made, here's the first thing you should do: celebrate! Yes, really. Celebrate. When a volunteer pushes back on a decision, it shows they're invested in the work you and the organisation are doing. It demonstrates their sense of ownership. Think about it, they care deeply about the cause, the project, the organisation's goals — so much that they're willing to risk social discomfort to share how they feel. Sure, sometimes it might not be communicated in the most constructive way. Other times, they may not have appreciated all the complexities that constrained the decision-making process. But you can follow up on those things in your regular one-to-one meetings. However, in the moment, celebrate and use it as an opportunity to recognise their contributions: "Thanks for sharing your concerns—that can't have been easy. I can see you really care about this. Here's what I'm going to do…" So, the next time a volunteer challenges a decision, take a moment to celebrate their engagement. They're challenging because they’re invested. They're challenging because they care. #VolunteerManagement #Volunteers

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