LLK Consulting LLC’s Post

Customer service ... no matter what? Biglots customer still waiting on correct couch purchase since before Thanksgiving. News reporter says, "A store employee told me to call back and speak to the manager on Monday. And the media phone number listed on their website seems to be disconnected." Things happen and sometimes business gets messy. Still, there's never a good faith reason for customer service to die on the vine. When I worked in the film industry, I had a saying. "If I'm late, I'm either dead or in the slammer." Guess what? I was first to the set and usually the last to leave. 365/24/7 In this instance, the store personnel could've called the store manager, or district manager and/or promised the reporter (or customer) would be called, rather than telling the reporter to make yet another effort on behalf of a paying customer. Who, herself had already spent time, energy, effort and attention towards getting her product. A simple gesture can sometimes go a long way in soothing feelings. New Year, New Deal Naming and claiming your values ... communicating those across the company-whether 10,000 employees or 10-is one of the best tactics to win at the shelf. #TheBeautyIsInTheDetails #marketing #branding

The Retention Curse is here to turn your customers into ghosts… 40-60% of your dispensary customers have only shopped once at your store and will never return. 70-80% of all your customers haven’t shopped in over 60 days and they will never return. 👻 Ghosts that will haunt your data and customer list. Anyway, you all know what we do — “Reverse the Retention Curse” and add new revenue to retailers every single month. The curse has stolen away tens of millions but since March we recovered over 11,000 of these ghosts and added over $1.6M in new revenue to dispensaries.

The Range Alexander Simpkin I am writing to you with the hope of getting appropriate actions because what happened to me , I believe should not happen again with others. This incident happened to me yesterday night at The Range Gloucester , UK store when me and my partner went for a shopping as usual like a regular customer. I bought something at a reduced price as shown on the shelf. When I made a payment, I noticed it was overcharged by the till staff his name is Sharad. After asking this should be given to me as shown by you then Sharad started arguing with me and said he will not give at reduced price and said this offer is gone last month. My question is what the hell you all were doing since a month and didn't update your tag. After asking for a refund, he started asking my confidential details my full name , my address, my postcode and my house number which is strange because I just bought the product few mins before and never seen a process at the other superstore and this made me mad. I spoke to the manger , see what he is at the next level, said to me if you wanna buy , buy it otherwise get a refund means no customer value and as if I was dying to buy from Range. What a creep everyone works here. It's a complete racial attack I believe. I think you are not investing in training your staff. I will wait to hear from you what actions have been taken to them. #customer #therange #poorservice

🌟 Our 5-star review today is from Colin, a satisfied client who entrusted their family's future to 1st Line Future Planning. Join Colin in securing your legacy with confidence. ☎️ 0800 009 6494 #Reviewoftheweek #Customersatisfaction #Customercare #ClientTestimonial #EstatePlanning

Each morning, our team checks its TrustPilot and Google Reviews so we can stay on top of the most recent feedback given by our customers, and work on a resolution for those experiencing problems. At Pom Pom London, we take review sites like TrustPilot very seriously, as they are pivotal to a brand's reputation and building a relationship with its customers who want to share their experience with us. As fantastic as acquiring new customers is, seeing reviews from repeat customers like Michelle is incredibly humbling. Knowing that our brand has become a meaningful part of her life (and wardrobe!) is a testament to the dedication we put into creating quality products and fostering genuine connections with our customers. Michelle's review reminds us of the impact we have beyond just making sales; we're part of people's daily routines, special occasions, and everyday adventures. To any businesses out there who don't consider review platforms as important, we encourage you to reconsider the opportunities they present. Who knows, your own Michelle might be out there. #TrustPilot #Reviews #CustomerFeedback #eCommerce #PomPomLondon

Trade receivables are the backbone of any business.  Please call or email with interest in protecting your trade receivables in our top names of interest: - At Home - 3 to 6 months with 80% coverage - Bed Bath & Beyond / Overstock - 3 to 12 months with 100% coverage - Belk - 3 to 6 months with 80% coverage - Big Lots - 3 to 6 months with 80% coverage - Conn’s / WS Badcock - 3 to 6 months with 80% coverage - Franchise Group / American Freight / Buddy's / Pet Supplies Plus / Vitamin Shoppe – 3 to 6 months with 90% coverage - GameStop - 3 to 12 months with 100% coverage - Gap - 3 to 12 months with 100% coverage - Gabriel Brothers / Old Time Pottery - 3 to 6 months with 80% coverage - Hudson’s Bay - 3 to 6 months with 90% coverage - JCPenney - 3 to 12 months with 100% coverage - Joann Stores - 3 to 9 months with 100% coverage - Kohls - 3 to 24 months with 100% coverage - Macys - 3 to 24 months with 100% coverage - Michaels - 3 to 9 months with 100% coverage - Neiman Marcus - 3 to 12 months with 100% coverage - Nordstrom - 3 to 24 months with 100% coverage - Party City / Amscan - 3 to 6 months with 90% coverage - Qurate / HSN/ QVC - 3 to 12 months with 100% coverage - Rite Aid (Post Petition - Converts to Prepetiton upon Emergence) – 3 to 9 months with 100% coverage - Saks Fifth Avenue / Saks Off Fifth / Saks.com - 3 to 6 months with 90% coverage - SPARC/ Aeropostale/ Forever 21/ Brooks Brothers - 3 to 6 months with 90% coverage - Staples - 3 to 12 months with 100% coverage - Stitch Fix - 3 to 12 months with 100% coverage - Wayfair - 3 to 12 months with 100% coverage For a full list of our Hot List click here  https://lnkd.in/gRFmeczb TradeGuard, LLC (212) 970-1100 coverme@tradeguard.com #receivableputoptions #arputs #receivableputs #putoptions #creditrisk #vendorprotection #accountsreceivables #tradecredit #supplychain #tradefinance

TORTURE by Porter I am home baker and use Porter service for nearby deliveries, but post delivery fare increases in the name of waiting time. Neither at the start, nor at the end of delivery Porter shares a break-up of the charges, it is just one number. Though the waiting charges is after 25min of reaching the destination, we are being charged for waiting for 1km deliveries where overall time from pickup and drop is 30 mins. This is a everyday struggle. I have a question for the founders of Porter - Pranav Goel & Uttam Digga - Do anyone in Porter including your delivery partner, customer care executive understand your billing process? YourStory Media moneycontrol.com

How do you greet your customers outside of work? Do you stop to chat when you see them at the grocery store, or do you avoid them? At Advantage+ Financing, we don’t rely on automated systems or impersonal credit scores. We believe in genuine conversations and building real relationships. We understand that our partnership can transform lives - yours and your family's. So when we bump into you on a Saturday at the grocery store, we’re excited to check in and see how you’re doing! #dreamteam #smallbusiness

🌟 Our 5-star review today is from Brenda, a satisfied client who entrusted their family's future to 1st Line Future Planning. Join Brenda in securing your legacy with confidence. ☎️ 0800 009 6494 #Reviewoftheweek #Customersatisfaction #Customercare #ClientTestimonial #EstatePlanning

💡 Friday Feature Spotlight 💡 For many online secondhand shoppers, it's hard to justify buying an item without trying it on, knowing you might need to turn around and resell it again if it doesn't fit (i.e. lose out on the 20% platform fees + shipping costs). In resale, all orders are final... until now. At Treet, we approached this problem head-on and partnered with Seel Return Assurance. Anyone shopping secondhand at a Treet-powered resale shop has the option to buy return assurance for just a few extra bucks. Here's a short vid that highlights the feature: