LOVETH UGWU’s Post

It's a new week😊💃... I am here to encourage you... ✨The power of words... Listen, don't focus on your current limitations, focus on your future possibilities. What you see today is temporal but what you believe is eternal. Speak to yourself everyday to elevate your thinking because the level of your thoughts becomes the level of your life. Speak to yourself everyday to become the person you want to be. (Miles Munroe). Let's affirm these positive affirmations into our lives to kick start our week: ✨ I am capable of handling any situation that comes my way. ✨I have the skills and knowledge to provide exceptional customer service. ✨I am valued and appreciated for the work I do. ✨My efforts make a difference in the lives of my customers and people around me. ✨I am resilient and can bounce back from any setbacks. ✨I am determined to succeed and make every interaction a positive one." ✨I am surrounded by a supportive team who understand the challenges of my role. Stay positive, believe in yourself, and know that you are making a difference in the lives of those you interact with. _________________________ I am Naana Baffo, a customer experience professional. I provide consultation and customer service/experience trainings. Book a call for free consultation and let's work together to delight and retain your customers. #Positivity #CustomerExperienceExpert #NaanaBaffo

𝐈𝐬 𝐭𝐡𝐞 𝐂𝐨𝐥𝐨𝐫 𝐨𝐟 𝐇𝐨𝐥𝐢 𝐒𝐭𝐢𝐥𝐥 𝐓𝐡𝐞𝐫𝐞? 𝐓𝐡𝐢𝐬 𝐰𝐞𝐞𝐤, 𝐥𝐞𝐭'𝐬 𝐮𝐬𝐞 𝐭𝐡𝐚𝐭 𝐞𝐧𝐞𝐫𝐠𝐲 𝐭𝐨 𝐠𝐫𝐨𝐰 𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬! Even if Holi's colorful energy is over, the spirit of positivity and fresh starts remains. Let's focus on business development and growing this workweek with the same energy. 𝑯𝒆𝒓𝒆 𝒂𝒓𝒆 𝒂 𝒇𝒆𝒘 𝒘𝒂𝒚𝒔 𝒕𝒐 𝒎𝒂𝒊𝒏𝒕𝒂𝒊𝒏 𝒕𝒉𝒆 𝒎𝒐𝒎𝒆𝒏𝒕𝒖𝒎: - 𝐁𝐫𝐢𝐧𝐠 𝐛𝐚𝐜𝐤 𝐭𝐡𝐞 𝐬𝐩𝐢𝐫𝐢𝐭 𝐨𝐟 𝐇𝐨𝐥𝐢 by thinking back on the relationships you made or deepened throughout the festivities. Is it possible to make use of those connections for prospects to expand your business? - 𝐍𝐞𝐰 𝐜𝐨𝐧𝐜𝐞𝐩𝐭𝐬 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐜𝐨𝐦𝐢𝐧𝐠 𝐰𝐞𝐞𝐤: Inspired by Holi's creative vibe, come up with fresh concepts for handling client communications or lead generation. - 𝐀𝐜𝐜𝐞𝐩𝐭 𝐨𝐛𝐬𝐭𝐚𝐜𝐥𝐞𝐬 𝐰𝐢𝐭𝐡 𝐡𝐨𝐩𝐞: On Holi, remember the victory of good over evil. Use the same determination to overcome any obstacles in your business this week. 𝐋𝐞𝐭'𝐬 𝐦𝐚𝐤𝐞 𝐭𝐡𝐢𝐬 𝐰𝐞𝐞𝐤 𝐚 𝐜𝐨𝐥𝐨𝐫𝐟𝐮𝐥 𝐨𝐧𝐞 𝐢𝐧 𝐭𝐞𝐫𝐦𝐬 𝐨𝐟 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐝𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 𝐬𝐮𝐜𝐜𝐞𝐬𝐬! Share your tips for staying motivated and achieving your business development goals. #NewWeekNewGoals #SalesMotivation #HoliVibes #BusinessDevelopment

Today we all at Hostinger sing Mikutavicius song “Trys milijonai” It took 17 years to reach 1st million customers, 3 more years to reach 2nd million and now, in a year, we have 3 million customers who trust us! I am proud to see this scale, especially knowing how it is done inside - Customer Obsession is principle #1. Even though we have roles that do not have direct contact with customer, there are still opportunities to be close and care about it. This is what I have tried myself during the year: 1. Shadowing Customer Success -this is something that does not only help to understand how our colleagues work, what kind of questions our customers have but also it is a chance to see situation from the side and give questions and provide insights that could help to make customers experience wow. 🎧 2. Participating in Customers Interviews - everyone in the company has an opportunity to conduct interviews that help to get customers feedback, understand areas for improvement and explore opportunities to make experience great. 💡 3. Support our Customers businesses by using and exploring their services - Meet the Client initiative became a tradition for festive periods, workations, team buildings. etc. This is something that gives that feeling of proudness of what we and our clients do to scale success. 🎉 Today we celebrate and really hope that our Customers have their own achievements to celebrate as well! Daugirdas and all Hostinger team - continue to rock 🤘

✨️Mid-Week Thoughts: Blending Soft Skills and Sales Magic!✨️ Empathy in Action: Use your knack for understanding customer needs to create personalized, winning sales pitches. Who doesn’t love a tailored solution? Master Communicator: Engage with clear, persuasive, and friendly dialogue. Listen more than you talk – it’s your secret weapon!F Flexibility Fun: Adapt to every customer and scenario. Your problem-solving skills make you a sales chameleon, ready for anything! Team Player: Share your customer insights with your sales team. Collaboration sparks innovation and success. Positivity Power: Keep that upbeat vibe! Your resilience and positivity not only close deals but also inspire everyone around you Remember, combining your soft skills with your sales role not only enhances performance but also makes the journey enjoyable and fulfilling! How are you blending your skills this week? 😊

As you step into a new week, remember: every interaction is an opportunity. Approach each prospect with enthusiasm, empathy, and a solution-oriented mindset. Listen intently to their needs, demonstrate the value of your product or service. Embrace rejection as a stepping stone to success, knowing that every 'no' brings you closer to a 'yes.' Stay persistent, stay positive, and stay focused on delivering exceptional value. This week, let your passion for your business shine through in every conversation, and watch as your dedication inspires others to say 'yes' to what you have to offer. Happy New Week Great Minds💪🏽

🌧️ Yesterday, I took a trip to Kamakura with my sister, who’s visiting Japan for a tour. It was a rainy day, but the highlight wasn’t the weather or the beautiful scenery—it was a simple yet thoughtful gesture from a salesperson at a clothing store.   While my sister was trying on some clothes, the salesperson offered to take pictures of her and share them with us. It was such a kind, unexpected gesture that made us feel comfortable and valued. In that moment, I realized she was doing more than just trying to sell—she was creating an experience. 💡   ✨ What impressed me most were the qualities she demonstrated, which I believe are essential in any client-facing role:   Empathy: She didn’t just see us as potential buyers. She saw us as people, engaging in a way that made us feel understood. Offering to take photos wasn’t just about showing off the clothes; it was about connecting with us on a personal level.   Initiative: It would have been easy for her to simply bring us clothes and wait. But she went beyond that, finding a small yet meaningful way to make our visit memorable. This kind of initiative is something I’ve learned is key, especially in roles where building relationships matters.   Confidence in Her Product: She genuinely believed in what she was offering. By suggesting we capture the moment, she was subtly communicating that the product was worth remembering. That confidence made us see the value too.   Watching her, I couldn’t help but think about the lessons I’ve learned from my seniors at work—particularly during our lunch conversations. Whether it’s in sales, recruitment, or any client-facing role, it’s not just about closing the deal but about building trust, creating an experience, and making a connection.   Have you ever experienced a small gesture that made a big impact? I’d love to hear your stories! 👇

Last week, Europe's biggest fair rolled into Hull, and my daughter and I were all in! Her mission at nine years old? Hit every funhouse possible. Me? Well, as we weaved through each spinning tunnel and wonky floor, I couldn’t help but think, “This is just like the customer journey!” You start with excitement, full of expectation (maybe a bit dizzy too), then you're thrown through twists and turns. At some points, you’re balancing on the wobbliest floor of them all, asking, “Am I doing this right?” But then you reach the end, having conquered the chaos—ready to do it all over again. A successful customer journey is just like that, right? You guide your customers through the funhouses of uncertainty, making sure they laugh through the obstacles and, most importantly, reach the end with a smile on their face, eager to come back! And much like my daughter's joy of experiencing those funhouses, creating positive customer success moments keeps everyone coming back for more. 🤹♂️ #CustomerSuccess #CustomerJourney #FairFun #CXMatters #HullFair #CustomerExperience #RollercoasterOfSuccess #BuildingTrust

This is easily the best way to build relationships. (And everyone can do it) After 14 years of being in a customer-facing role, I’ve heard so many ways to build customer relationships. Much of it bad. They say: - Flattery is key - Give them a pen - Act in a certain way This doesn’t build trust or show you're authentic. Instead... The best way to build relationships is: Smiling 😀 1. Smiles build trust. 2. Smiles reduce stress. 3. Smiles are contagious. 4. Smiles defuse tensions. 5. Smiles project confidence. 6. Smiles show you're authentic. 7. Smiles create positive experiences. Your customers are 33% more likely to have a positive experience with a smile. FACTS. In other words... You’re not just ‘smiling’ → You’re building ‘authenticity’. Trust me, it makes a world of difference. Good luck! 😀 Repost ♻️ Thanks! Follow Jordan Wood Like if this made you smile. P.S. I’m thankful for my Abbott umbrella for the British summertime. ☔️ #Customerexperience #Authenticleadership #Professionalgrowth

70.000 Km/year was my driving average meeting customers in person around Europe by car (2003-2013) 17 meetings in person per week average, and 700 visits to customers/year Adding meetings at exhibitions means around 1.000 in person meetings…. Now with teams videocalls + in person, We can optimise the interactions and reduce time driving… but, is it positive? 🤔 Are We loosing empathy and human relations? What’s your opinion? Like and comment… 👀👍🏻👏🏻🤞🏻🎉

Happy Monday 🌟 A new week means new opportunities to connect, grow, and make a difference. In sales, every call, every follow-up, and every connection brings us closer to our goals. Let’s stay focused, take those small steps, and make each interaction count this week. Here’s to moving forward and making an impact. Let’s go! 💪 #MondayMotivation #SalesMindset #NewWeekNewGoals #GrowthJourney