Lucy Duckmanton’s Post

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Cybersecurity Customer Success Manager - Helping Customers Protect Their Email & Brand | "Friday Coffee Thoughts" Creator |

Friday Coffee Thoughts (short edition because I used all my energy today shopping at east mids designer outlet - whoops): 1. The feeling when a customer you thought may churn (or at least downgrade) is open to discussions with you, reviews various options, and then decides to renew on their current package for a 3 year contract. Nothing better - happy end of Q1 ☺️ 2. On that note, celebrate the little wins! Even if it's not been the best start to the year for you, it's easy to get lost in everything that's going wrong and miss all the 'rights'. Make a list of your achievements if you need to, read it to your dog, and take credit where credit is due ✨ 3. If it's not a Cadbury Easter egg, I'm not eating it. I stand firm on this (I have made it to season 2 of GoT - fully hooked. Want to be daenerys targaryen. Already have the right hair colour so I think it's doable) #fridaycoffeethoughts #customersuccess

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