m—wise’s Post

As summer approaches, sales of orange 🍊 wine across Britain have jumped – with some retailers seeing a 99% increase 📈 in demand. Such increases also mean sharp upticks in customer enquiries in the contact centre 📞 – and, as cookware brand Meyer Group found, innovative digital solutions are essential to offer customers a choice of channel, respond to enquiries in a timely manner, automate interactions where appropriate – and supercharge customer satisfaction 👍 scores as a result. Learn how Meyer Group’s deployment of Verint Messaging (part of the Verint Customer Engagement Cloud Platform) boosted CSAT from 45% to 95% 👇 https://lnkd.in/eBt-ZxGF #CX #Retail #Messaging #CCaaS #OpenCCaaS #DigitalFirst #ChannelShift #Innovation #CSAT

Jumia Revolutionizes eCommerce with Personalized Customer Experience Powered by MoEngage Jumia, Africa's leading eCommerce company, has taken a significant step in enhancing customer experience with the onboarding of MoEngage's integrated Customer Data and Engagement Platform

🚀 What an incredible webinar we had yesterday! 🚀 Missed the webinar? Take a look at this short video clip where you can hear David Ciancio, a renowned Grocery Retail expert with over 50 years of experience, share his insights on personalization and customer loyalty: “A loyalty program shouldn’t just be about getting customers more loyal to us. It’s about flipping the mindset and asking, how do we become more loyal to our customers? Just get it right for us, and we’re happy to sign up for your card or app, but we expect something in return. Personalization is about understanding our lives and making the experience better.” - David Ciancio. At Lobyco, we empower retailers to create unique customer experiences through: 🔍 AI-Driven Personalization: Delivering offers your members want, when they want them. 🔄 Turning Loyalty into Habits: Building lasting relationships with a centralized loyalty management tool. 📊 Versatile Marketing Toolkit: Enabling targeted communications to keep customers engaged and shopping at your stores. 🎉 And there's more! 🎉 Save the Date: June 12th Webinar: Gamifying the Loyalty Experience Join our CEO, Jan Madsen, and Head of Product, Asger Fallesen, as they explore how gamifying customer loyalty can deepen relationships and boost sales. Register here 👉 https://lnkd.in/eFdx6hP6. #webinar #personalization #gamification

Build trust and credibility for your ecommerce store with Bundle Buddy's social proof features. Showcase popular bundles and customer reviews to instill confidence in potential buyers, leading to increased conversions and customer loyalty. #SocialProof #TrustBuilding #arizondigital #arizondigitalsolutions #integerapps #replatforming #integration #aws #generativeai #DigitalTransformation #bigcommerce #ecommerce #EcommerceSolutions #DigitalCommerce #OnlineRetail #EcommerceExperts #RetailTech #EcommercePlatform #TechInnovation #RetailSuccess #EcommerceIntegration #OnlineShopping #EcommerceDevelopment #RetailStrategy #EcommercePerformance #BusinessGrowth #EcommerceTechnology #EcommerceApps #RetailInnovation #DigitalMarketing #Shopify #Magento #adobecommerce

 Tips and Tricks Here are some tips Kamau learned along the way: Stock Alerts: Set up low stock alerts to avoid running out of popular items. Detailed Reports: Regularly review sales and inventory reports to spot trends and make data-driven decisions. Customer Loyalty Programs: Use CashinPOS to capture customer data and create loyalty programs to keep them coming back. #CashinPOS #RetailEfficiency #POSSystem #InventoryManagement #CustomerLoyalty #SeamlessTransactions #BusinessGrowth #RetailTech #SaaS #CloudPOS #SalesOptimization #NairobiBusiness #KenyaRetail #ShopSmart #BusinessSolutions #TechForRetail #SmallBizTools #RetailInnovation #SmartInventory #EfficientRetail

Exploring the game-changers in e-commerce? Dive into how gamification is not just a buzzword but a transformative strategy that boosts customer loyalty and enhances the bottom line. Discover the secret to turning your e-commerce platform into an engaging, loyalty-producing powerhouse. #Gamification #EcommerceInnovation #CustomerEngagement https://lnkd.in/g-mAZAnC

Jumia Revolutionizes eCommerce with Personalized Customer Experience Powered by MoEngage Jumia, Africa's leading eCommerce company, has taken a significant step in enhancing customer experience with the onboarding of MoEngage's integrated Customer Data and Engagement Platform

🌟 **Unlocking the Secrets of Customer Loyalty for DTC Brands** 🌟 In the ever-evolving world of Direct-to-Consumer (DTC) brands, building genuine customer loyalty is not just a goal; it's an absolute necessity! 🚀 ✨ **Industry Insight:** Did you know that acquiring a new customer can cost five times more than retaining an existing one? (Source: Harvard Business Review) This highlights the importance of loyalty programs and customer retention strategies for brands looking to thrive. 💡 **Personal Experience:** When I co-founded my DTC brand, we initially poured resources into acquiring new customers through flashy ads and promotions. However, it wasn’t until we started focusing on our existing customers—creating personalized experiences and engaging in meaningful conversations—that we began to see a real transformation. The result? A 30% increase in repeat purchases! 🎉 🔍 **Thought Leadership:** Here are a few strategies that have worked wonders for us and many others in the DTC space: 1️⃣ **Personalization**: Use data to tailor communications and offers that resonate with individual preferences. Customers want to feel seen! 2️⃣ **Community Building**: Create a platform for your customers to connect and share their experiences. This turns buyers into brand advocates. 3️⃣ **Feedback Loops**: Actively seek and implement customer feedback. When customers see their ideas in action, their loyalty deepens. 4️⃣ **Transparency**: Be open about your brand’s values, sourcing, and practices. Consumers appreciate authenticity in a world filled with noise. 5️⃣ **Value-Added Content**: Share helpful advice and insights related to your product. Position your brand as a trusted resource, not just a seller. 🔗 **Engagement:** What strategies have you found most effective in fostering customer loyalty for your DTC brand? Let’s share and learn from each other! 💬💖 #DTC #CustomerLoyalty #BrandBuilding #Ecommerce #MarketingStrategy #CommunityEngagement --- 🔄 **Looking Ahead:** To ensure this conversation stays fresh, I plan to explore emerging trends in loyalty programs, such as gamification and blockchain technology in consumer loyalty. Stay tuned for more insights as we navigate this fascinating industry together!

Agniwesh M Tripathi | Loyalty Program Specialist | Founder of POINTS PLUS 🌟 Transforming Retail Loyalty, One Reward at a Time! 🌟 In an ever-evolving retail market, building customer loyalty is more critical than ever. As a loyalty program specialist with over a decade of experience in crafting IT solutions, I've been fortunate to partner with retail stores and restaurants to revolutionize customer engagement through personalized, data-driven loyalty programs. 📊✨ At RAZORSE SOFTWARE, we’ve developed POINTS PLUS, a state-of-the-art loyalty program tailored for retail environments. Our innovative approach empowers businesses to: ✅ Boost Customer Retention ✅ Drive Higher Average Spend Per Visit ✅ Foster Repeat Business ✅ Create Brand Loyalists Loyalty isn’t just about perks or points; it’s about nurturing long-term relationships through thoughtful rewards, personalized offers, and seamless integration across digital touchpoints. Whether it’s QR code loyalty, mobile app solutions, or retail-specific rewards, our goal is to help you create unforgettable customer experiences. Let’s work together to enhance customer loyalty and drive your business to new heights! 🚀 #LoyaltyPrograms #CustomerLoyalty #RetailSuccess #RAZORSESoftware #CustomerEngagement #POINTSPLUS

Costa Coffee’s loyalty program, Costa Club, sets the benchmark for customer engagement and personalization. Adding £1.2 million in monthly profits, Costa Club showcases the impact of a well-designed, cross-channel loyalty strategy. With over 70% of transactions now app-based and 11,000 Express Kiosks fully integrated, Costa Club provides a seamless and rewarding experience across every customer touchpoint. In collaboration with Mirava Mikus, Costa Coffee’s Global Digital Product Lead for Loyalty & Engagement, we explored how to design the modern marketing tech stack that elevates customer experience and loyalty. In our Integrated Loyalty Report 2025, we dive deep into the benefits of seamless integration: ☕ Enabling precise personalization that speaks to individual customer needs 🎯 ☕ Launching engagement campaigns that drive meaningful interactions ✨ ☕ Creating customer experiences that build lasting relationships 🤝 ☕ Delivering targeted communications that strengthen customer loyalty 📱 Ready to discover how leading companies are leveraging integrated loyalty technologies to meet evolving customer expectations? 🔗Download the full report to explore the drivers, challenges, and solutions that can transform your loyalty initiatives (comment 'REPORT' and we'll send it to you directly, or find the link in the first comment.). #LoyaltyTechnology #IntegratedLoyalty #CustomerExperience #IntegratedLoyaltyReport2025