Customers are the bigger sharks than the real "Sharks" were to us.
As much as we're thrilled about the overwhelming response to our products, we're facing some operational challenges that we want to address head-on.
Our team has been inundated with orders, and amidst the chaos, we understand that many of you have been patiently waiting for your Gud Gum | Plastic-free chewing gum orders. We've been working tirelessly to pack and ship each one, but the volume has been unprecedented, leading to delays.
We've been receiving tons of emails and messages from concerned customers asking about the status of their orders. Despite our best efforts to communicate delivery delays upfront on our website, we recognize that trust in our brand may be waning.
In an effort to express our gratitude for your patience during this challenging time, we've added tea dips from Woolah Tea- World's First Bagless TeaDip as a little treat in your orders. 🍵 Thanks Upamanyu Borkakoty for helping here.
However, we believe there's always room for improvement, which is why we're turning to our amazing community for help. We want to hear your tips and suggestions on how we can better manage this situation and keep our valued customers engaged and satisfied.
Please share your thoughts in the comments below, and thank you for your continued support and understanding. Together, we'll overcome these challenges and emerge stronger than ever!
P.S. Check out the photo below to see the delightful tea dips awaiting you in your next shipment! ☕️
#SharkTank #CustomerExperience #OperationalChallenges #CommunityFeedback #Gratitude #Innovation #Teamwork
Visuel kommunikation
7moJeg kan huske du snakkede om at starte din egen parfume virksomhed for 10 år siden, da jeg var i praktik ved DR. Nu står du med et produkt i din hånd og har kastet dig ud i eventyret. Shit hvor bliver jeg bare stolt på dine vegne. Sådan Martin, al held og lykke herfra ✨👏🫶🥳