Martus Solutions’ Post

On December 31st, I ordered some items for a New Year’s party through Blinkit and paid via credit card. As usual, the delivery arrived within 10-15 minutes without any issues. 😊 I handed over all the items to the serving staff for the party. However, about an hour later, one of the staff members approached me, saying some items from the order were missing. 😟 I asked them to double-check, but they came back confirming that certain items were indeed missing. Surprised, 😲 I carefully reviewed my Blinkit order. All items were marked as delivered. Assuming it might be an issue with the delivery person missing some items, I contacted Blinkit customer care to lodge a complaint. When their team called me back, I was left confused as they informed me that the missing items were out of stock, which is why they weren’t delivered. My questions to the Blinkit team are: If the items were out of stock, why were they accepted as part of my order? 🤔 If it was a mistake, why didn’t they mark the items as out of stock during dispatch? How can they mark items as delivered when they were never in stock? 🤨 Isn’t it their responsibility to inform the customer about missing items? Why wait for me to reach out? The customer care team responded, saying they don’t have a process to handle out-of-stock items . 😤 They also admitted they don’t notify customers about missing items unless the customer raises a complaint. Additionally, they have no policy to proactively address such issues. I can’t help but wonder how many people they might have fooled with this system—it feels like a complete scam. 😡 #CustomerServiceFail #OnlineShopping #ScamAlert #PoorService #BlinkitIssues #TransparencyMatters #ConsumerRights Blinkit Deepinder Goyal

Disappointed with PriceOye.Pk experience !!!!! Ordered a phone with a 24-hour delivery commitment on Mar 29th. Dates kept changing due to stock issues. After 4 delays (Mar 30th, Apr 1st, Apr 2nd) and a processing fee, I cancelled on Apr 2nd. Refund takes 15 days! Lesson learned: For urgent needs, physical stores might be faster. Consider researching PriceOye.pk's customer service reviews before placing an order. There have been reports of delayed deliveries and difficulty obtaining refunds. For online orders, prioritize cash on delivery (COD) if available. This can offer more protection if you encounter problems. Priceoye P.S. Found the phone readily available in local stores. Might've saved time & money by visiting myself.

Last week, I walked into a potential client's office on a cold call. As soon as I mentioned that I was in merchant services, he began to share how much he dislikes the industry. He recounted his terrible experiences with representatives who lie, fail to return calls, and make grand promises they can't keep. I completely understood his frustration and apologized for what he'd been through. We ended up chatting for a good 30 minutes, during which I met his wife and we talked about our personal lives. The meeting ended on a very positive note.🙏🏽 This industry, like many others, can be challenging due to the poor service that some still offer. However, I pride myself on over 10 years of experience, maintaining integrity, honesty, and genuine customer service. Although it can be hard for some to see, there are those of us who uphold these values, and the truth does prevail. We don't need to cut corners, lie, or cheat to win clients. Offering integrity, honesty, and genuine care goes a long way—not just in business and this life, but in the life to come🕊️. Don't just sell a service or product; offer what many have been missing: integrity. #JELAPayments #MerchantServices #Sales #IndustryReputation #ClientTrust #ServiceExcellence #BusinessAuthenticity

I recently moved to a new location (within US) and was trying to place an order on Walmart, it kept getting canceled due to suspected fraud. No explanations, no request for information. This happened twice and upon calling customer care and after dodging AI for 15 min, I was advised to wait for 30 min after adding the payment method. I tried two days later and it got cancelled again. I am not sure what to do, even their customer support is AI and I have to wait for a long time to talk to a human and then explain my case multiple times. Then the customer service representative says my order was canceled by their automated system (mind you this is after me talking to customer service representative two days back). When I asked for a reason, they couldn't give me one (I presume its a black box system that they have), nor did they give me assurance that this won't recur in the future. Edit: Just talked to them and placed the order, and... it got cancelled again!! Horrible service!!, and the best part is that nobody knows why the system is cancelling my orders, nor they can bypass it. Now my issue is "escalated" to a manager. I wasted 4 hours of my time over three days. I am tagging the C-suite because I can't get a resolution from customer support Walmart Global Tech Walmart Walmart AFDP William White Doug McMillon John Furner Donna Morris

How do you handle a disgruntled customer? This was s story that happened 2 years ago, as a field support officer, I and my other colleagues were instructed to visit one of our key merchants(EATnGo) to push an update on the terminal. So I have 4 of their branches to visit which two were at Festac. On getting there I met their manager and I told her about the development which she was aware of and she told me to go on. As a support officer, I started my job by ask for the update from the backend guys, waiting on for the update to be pushed, so a customer who had a bad experience from NIBSS downtime few months back stepped in to take her lunch so she can continue her very long journey. She bought meatpie and a drink and wanted to pay using her ATM card, the transaction decline and she was debited so she insists on not paying if the money is not reverse immediately the food vendor that attended to her took the meatpie and there started trouble. She flare up and she took the cutleries of the restaurant so the manager had to came in pacifying her which she declines, so as it was our product she used the manager told her that the support person is here and immediately she had that she flares up even more then lurk in my white t-shirt tightly that I could hardly get a breath. So I continue to beg her and try to explain to her what happened and what is to be done to get her money back but she refuse to listen until my line Supervisor called and I explained everything to him with the customer still on me even trying to snatch my phone from me. So I and my supervisor agreed to pay this money which was in total of 1700. It was an experience I can't forget as I left there with some scratches on my neck and my white t-shirt very dirty. How will you handle such situation? #customersupport #customersatisfaction #empathy

Sales is not just numbers or office metrics. It is also about your customers i.e., having their best interests in mind and maintaining a sustainable relationship which increases the lifetime value of the transaction/deal. It’s a well know fact that it costs five times more to acquire a new customer than to retain an existing one. So, if you let yourself transcend the mere numbers game and focus on nurturing customers, you will have their absolute loyalty and trust. I’m humbled to have received Customer Ambassador Award at SBI Card. #sales #customerservice #rewards #recognition

The first time that global #sales of #giftcards would surpass one trillion dollars is expected to occur in the year 2024. According to #surveys, the buyer spends approximately 21% less on each present than they do when they really purchase something. On the other hand, the recipients of the gift end up spending 61% more than the value of the card when they actually redeem it for money. Most importantly, the store benefits from a significant reduction in the number of returns, a large number of cards that have never been redeemed, improved cash flow, and new customer accounts when customers do eventually show up to make a purchase.

Still not registered for Ascend? Don’t delay, or you’ll miss insights on new refund and returns fraud research and Dajana Gajic - CEFI, VP of Fraud Strategy at gift card innovator Wolfe. Explore the who, how, and why of policy abuse and how to tip the scales in favor of good customers. And there’s more! You’ll also demystify the pros, cons, and pitfalls of payment types with ecommerce giant Wayfair. Riskified has booked Matteo Gamba, Head of Product, Global Payments & Fraud at Wayfair, to help you understand the risks, optimize conversion rates, and unlock additional revenue streams. Reserve your spot today. https://lnkd.in/ef3y5XMH

𝐓𝐡𝐞 𝐂𝐚𝐬𝐡𝐢𝐞𝐫'𝐬 𝐓𝐚𝐥𝐞: 𝐀 𝐉𝐨𝐮𝐫𝐧𝐞𝐲 𝐓𝐡𝐫𝐨𝐮𝐠𝐡 𝐑𝐞𝐭𝐚𝐢𝐥 𝐅𝐢𝐧𝐚𝐧𝐜𝐞 As a cashier at Masskar Hypermarket, my role extends beyond the checkout counter. Each shift culminates in a meticulous accounting of sales, both cash and digital, setting in motion the financial lifecycle of our hypermarket. Once my till is counted and the day's earnings are submitted, these funds embark on a complex journey through the financial arteries of our organization. They flow into various departments, each playing a pivotal role in sustaining our business operations. The 𝙰𝚌𝚌𝚘𝚞𝚗𝚝𝚜 𝙿𝚊𝚢𝚊𝚋𝚕𝚎 team ensures suppliers are remunerated, fostering strong relationships and uninterrupted supply chains. The 𝙰𝚌𝚌𝚘𝚞𝚗𝚝𝚜 𝚁𝚎𝚌𝚎𝚒𝚟𝚊𝚋𝚕𝚎 department diligently tracks incoming payments, vital for our cash flow and financial planning. Our 𝙿𝚊𝚢𝚛𝚘𝚕𝚕 specialists work tirelessly to ensure every employee receives their due compensation, reflecting our commitment to the team that drives our success. And let's not forget the 𝙵𝚒𝚗𝚊𝚗𝚌𝚒𝚊𝚕 𝙰𝚗𝚊𝚕𝚢𝚜𝚝𝚜, who scrutinize every figure to inform strategic decisions, from marketing campaigns to store expansions. Amidst this financial activity, 𝚁𝚒𝚜𝚔 𝙼𝚊𝚗𝚊𝚐𝚎𝚖𝚎𝚗𝚝 emerges as the silent sentinel. This team vigilantly identifies and mitigates financial risks, ensuring that the company's assets are safeguarded against fraud, errors, and market fluctuations. Their strategic oversight is essential in maintaining the fiscal health and resilience of our hypermarket. Integral to all these functions are 𝙵𝚒𝚗𝚊𝚗𝚌𝚒𝚊𝚕 𝙲𝚘𝚗𝚝𝚛𝚘𝚕𝚜, the robust checks and balances that maintain order and precision within our financial processes. These controls ensure that every transaction is recorded accurately and that assets are used efficiently and responsibly. They are the unsung heroes that protect the company's resources and maintain stakeholder trust. In this intricate network, cashiers like myself are more than just the starting point; we are the foundation of financial accuracy and integrity that supports every subsequent transaction and decision. Join me in exploring the unsung narrative of retail finance, where every sale is a thread in the tapestry of a thriving business. #RᴇᴛᴀɪʟFɪɴᴀɴᴄᴇ #Aᴄᴄᴏᴜɴᴛɪɴɢ #CᴀsʜɪᴇʀLɪꜰᴇ #BᴜsɪɴᴇssOᴘᴇʀᴀᴛɪᴏɴs #RɪsᴋMᴀɴᴀɢᴇᴍᴇɴᴛ #FɪɴᴀɴᴄɪᴀʟCᴏɴᴛʀᴏʟs #MᴀssᴋᴀʀHʏᴘᴇʀᴍᴀʀᴋᴇᴛ