Mashreq’s Post

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In this exclusive article, Fernando Morillo, Group Head of Retail Banking at Mashreq, shares his insights on the evolving financial landscape, focusing on innovation, customer-centric strategies, and the role of technology in transforming retail banking. Gain valuable perspectives on how Mashreq is setting new benchmarks in the industry. Euromoney #Mashreq #RetailBanking #Innovation #ThoughtLeadership

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[Sponsored]: Mashreq’s transition to a fully digital banking experience is reshaping the industry. With over 85% of branches streamlined and a comprehensive suite of digital services, the bank proves that bold decisions can redefine customer convenience. Read more: http://spr.ly/6048txZAK

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Sunil Sameer Jawaid

Payments | Remittances| Operations| Banking Backoffice| #McKinsey #ForwardProgram22

1w

Insightful

YOUNES KHETTAB

Account Management & Client Success | Expert in Luxury Client Service | Boosting Sales and Client Satisfaction

1w

Hi Mashreq bank I have raised a complaint more than 15 working days trying to have a solution or a correct and valid information regarding one of my transactions. but no one wants to help or support but instead your customer service is giving wrong information and promising that they will call and update but nothing. I tried to do a transfer 3 times and it is failed and whenever I ask about the refund date they are saying 3 to 4 working days and after 15 days Your customer service said that your transfer is done?????? After I asked about confirmation they said that we have raised a complaint and it will take 3to 4 working days. And whenever I call there is no way to connect to an agent, and I always I get this response from your chat support we have transferred your enquiry and someone will contact you and trying their best to end the session without any valid information or a solution.

Faiz Shah

Assistant Manager Compliance-AML

1w

Interesting

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Syed Daniyal Ahmed

Lead Compliance at Mashreq Bank | AML |Transaction Monitoring |Sanctions & Screening| TBML |Compliance Project & Systems| NTB Client Review & KYC/EDD/CDD Specialist| Fraud Prevention| Data Analysis| Anti-Financial Crime

1w

Inspiring insights on innovation and customer focus in retail banking. Great work, Mashreq!

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Syed Musawar Hussain

Compliance Professional | Sanctions Specialist | AML & KYC Expert | Onboarding Expert | Business Banking | Governance | Ensuring Regulatory Excellence

1w

Fernando Morillo's thoughts on the evolving financial landscape are thought-provoking and informative.

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Mohammad Salman Sheikh

Senior Officer | Enhancing CX, Certified Islamic Banker

5d

Useful tips

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Very helpful

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Osama Shehryar

Team Lead-Trade Operations at Mashreq | XBank AL Habib Limited | Trade Operations Specialist | Banker | Trade Finance | Trade Services | AML | Business Graduate | Resume and CV Writer |

1w

Wonderful

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Omar Ashraf

Collection Officer at Mashreq Bank (MGN) - MBA Holder

1w

Useful

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