Hello Connections #hiring
Email: ajay.r@itechus.net
Actively Looking for
Role: Support Engineer with SoftMax Pro/LabX Exp
Duration: Long term Contract
Location: Remote
Must Have: SoftMax Pro/ LabX
Job Description
Primarily Level 2 support.
Helps maintain the health of the currently released systems in the production environment, ensuring system performs its intended functions accurately and reliably.
Provides end-to-end support for tickets requiring system change; for example, requirements gathering, documentation updates, development, system configuration, validation protocol/script development to validation execution.
Responsible for answering support calls from the user community through phone, email, text, and face-to-face, to answer application usage questions, investigate application behavior, and determine if the issue is a:
System use, system behavior, or documentation issue requiring additional training to provide understanding of system functionality, and/or updates to documentation to resolve.
System administration issue – user privileges, paths, product specification and analysis, directory maintenance, background/scheduler server, log files
System functionality enhancement change request – functionality not in system, system not behaving as desired, new functional addition requests.
Report issue requiring updates to a system report and /or associated report routines.
Technology, hardware, desktop, network issue or failure
Business concern requiring a management or technical decision which cannot be resolved by changing system.
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