Matt Whiteside’s Post

Regardless of industry, the absolute best strategy which is often overlooked is hospitality. Provide customers and clients with the utmost experience and watch the magic happen. The insightful video below shared by our Cost Savings Associate Mitch McCoy, MBA provides insights applicable to any size and any industry business.

Looking for a meaningful summer read? I highly recommend Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara. This book was the perfect addition to my reading list. Guidara's story is nothing short of inspiring. At just 26, he transformed Eleven Madison Park from a two-star restaurant into one of the world's best. His commitment to delighting customers illustrates the profound impact one individual can have. This book serves as a powerful reminder that a single act of hospitality can be the catalyst for transforming any business. Have you ever read a book that fundamentally changed your perspective? I’d love to hear about it! What’s on your summer reading list?

📚 BOOK RECOMMENDATION 📚 If you're in the hospitality industry, I highly recommend reading "Unreasonable Hospitality" by Will Guidara. This book is all about exceeding guest expectations and leveraging the power of memorable experiences to drive success. It brilliantly illustrates how elevating customer service can not only transform the customer experience but also significantly impact your business's financial health. Guidara's insights into transforming customer service by giving more than expected are not just inspiring—they're actionable. Whether you're running a restaurant, bar, or any service-oriented business, there's something valuable in these pages for you. Have you experienced the impact of "unreasonable hospitality?" I would love to hear your thoughts. https://a.co/d/eo45WBd #HospitalityIndustry #Entrepreneurship #SmallBusinessAdvice #AdvisoryServices

Business as usual? Good luck with that. If your business is struggling post-Covid, welcome to the club! Hospitality has been in crisis for the last few years. And I know heaps of other industries are, too. So what can we do? The only way to survive is to adapt. Because coasting along doing what you've always done won't work. You have to figure out what people want and offer that. In my restaurants, my focus is creating unique experiences you can't get anywhere else. So I push myself to keep trying new things. Switching up our dining environments and menus to see what works. I'm not content just accepting that things are tough. And there's nothing I can do. If you want your business to survive, You shouldn't be either.

"In hospitality, "good enough" is never enough. Here’s why.   Our work with a recently expanded venue client brought one thing into focus: hospitality businesses thrive on improvement. Using our PERI framework (Plan, Execute, Results, Improve), we worked together to address wage costs, fine-tune operational efficiency, and, ultimately, build a team that’s committed to getting better week after week.   The results? Lower costs, a motivated team, and a venue that’s consistently profitable—even in challenging weeks. This isn’t just about numbers; it’s about creating a culture of growth that benefits everyone involved.   Are you curious about how this approach might apply to your own business? Read the full story.   #HospitalityGrowth #ConsistentImprovement #ProfitabilityPartners #HospitalityManagement #GrowthMindset #BusinessSuccess"  

In terms of branding, hospitality has it right in many ways, but has a problem of documentation 📖 Intuitively, a lot of hospitality businesses consider the entire experience and how it joins up, and have a concept that guides everything they do, e.g. zero waste restaurant, or an eco-island resort. This is more than I can say for many other industries and businesses. The issue I've observed, however, is that a lot of hospitality businesses forego the documentation of this, relying on intuition alone. This makes things like scaling up, training, creating new experiences and products, tricky, as you have no written blueprint to fall back on. I think there needs to be more care and intention in capturing what makes them them, the industry would benefit from it. Hospitality veterans in my network, would love to hear your thoughts!

[Event summary] 🎤 What does it take to run, grow and make a business in hospitality thrive? If you missed the WeTalk Supper Club last month but would love to get the insights and pieces of advice we shared - read the full article in the comments below.

📈 In Hospitality, Improvement is Non-Negotiable 📈 We recently helped a client tackle the challenges that come with rapid growth in a fast-paced industry. By applying the PERI framework (Plan, Execute, Results, Improve), they not only managed costs but fostered a culture of consistent progress that’s now at the core of their business. From controlling wage percentages to improving guest experiences, here’s how structured improvement helped them achieve steady profitability. Could this be a game-changer for your venue too? Read more in our latest article #HospitalityManagement #ContinuousImprovement #ProfitabilityPartners #PERIFramework #IndustryInsights #BusinessGrowth

🌟 Day For It Hospitality: Turning Visions Into Reality! 🌟 Whether you’re launching a new restaurant, expanding your coffee shop, or seeking expert advice on navigating the NYC hospitality market, Day For It Hospitality is here to help you succeed! With years of experience, we tailor our services to meet your business needs and help you thrive in this fast-paced industry. 💡 Question of the Week: What’s the biggest challenge you’ve faced when launching or growing a hospitality business? 🤔 Is it finding the right location, managing costs, or building a standout brand? We’d love to hear your thoughts! At Day For It, we specialize in addressing these challenges with personalized strategies that help you reach your goals. Let's connect and make your business vision a reality! ✨ #DayForItHospitality #NYCHospitality #BusinessConsulting #RestaurantConsulting #CoffeeShopGoals

Cost Reduction for Hospitality Businesses The hospitality industry is often tied up with high operating costs and tight margins. But cost reduction doesn’t have to mean cutting corners—small savings on processing fees and other operational expenses can add up to significant financial relief. 📉 Running a hospitality business? Between staff, supplies, marketing, and utilities, costs can add up quickly. But what if you could lower one of the big expenses—credit card processing fees—without making a single change to your current provider? At Merchant Cost Consulting, we specialize in helping hotels, restaurants, and entertainment venues reduce these fees, providing a free, detailed analysis of your current costs and identifying potential savings. Imagine what those savings could do for your business—whether it’s enhancing guest experiences or building a stronger bottom line. The best part? Our model means you only pay when we deliver savings. Let’s talk about how we can keep your service standards high and your processing fees low. 📧 mshannon@merchantcostconsulting.com 🔗 Check out our FAQ