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📞 Multichannel Support Matters 📞 Consumers reach out for support through various channels: • 71% via telephone • 64% via email • 53% via online self-service Offering multiple support channels is crucial. How diverse is your customer support? #CustomerSupport #MultichannelService #CustomerExperience Click to find out more https://zurl.co/4XwJ

50+ Customer Service & Communication KPIs & Metrics | JAM

50+ Customer Service & Communication KPIs & Metrics | JAM

jam.co.uk

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