MFC’s Post

Recording update! If you've been mulling over the idea of running your own loyalty scheme, watch last week's Friday Freebie here https://lnkd.in/euqb9-Je - what to think about beforehand - options within Xpos - how to set up and manage your scheme #Loyalty #Golf #MondayMotivation #xpos

What defines customer excellence? This weekend I made the pilgrimage to Wembley to watch my beloved Gateshead Football Club in the FA Trophy final, a journey that I knew would be tough mentally, physically and emotionally, regardless of the outcome. I am pleased to say we won, but that isn't (totally) the reason for this post, it's more about the thought on customer service, and the 3 topics to cover: 1. Gateshead FC are well known for not taking the easy journey in anything they do. Saturday was no exception with the game playing the full 90 mins, an additional 30 mins of extra time and going to a penalty shootout needing sudden death to secure the win on the 16th penalty taken. As a supporter I have to wonder if it means I've had better value for money for my ticket, experiencing more football than the standard 90 minutes. Not to mention seeing my team lift the trophy before heading for the train. 2. Lumo upon hearing of Gateshead FC making the final, took to the challenge of providing dedicated trains for fans to get to and from the match (Newcastle - Kings Cross - Newcastle). The feat of putting on new train routes normally takes months and they managed it in weeks. Welcome to the 'Heed Army Express', being welcomed aboard by the General Manager, staff local to Gateshead wearing Gateshead FC FA Trophy T-Shirts as their uniform, mock up FA to Trophies to lift, a customer made beer for purchase and of course lots of fun and banter on the direct train service. 3. Reflecting on the game, while recovering on Sunday, it came to light that Google also got in on our celebrations. By searching 'FA Trophy 2024' it not only brings up the result as part of the search, but with animation of fireworks and the Gateshead FC logo. What was an awesome weekend with family and friends, these extra touches have certainly added to the memory. Have you experienced that extra mile making something just that bit more special for you? #gatesheadfc #heedarmy #customerservice #customerexcellence Angel Analysis Ltd

Stay ahead with the latest trends in the lottery industry! #IndustryInsights #LotteryBusiness #LotteryIndustry #BusinessInsights #LotteryBusiness

While England may have missed out on bringing it home, you can still secure a victory... 🏆 With the convenience of wi-Q's award-winning mobile ordering solution, you can make your guests feel right at home and create a winning guest experience in your restaurant or hotel. Football isn't the only place to score high! ⚽ Aim for big goals in guest satisfaction and operational efficiency, and outpace the competition. Too many football puns? Just remember, we're all about making every service a goal 👀 UEFA EURO 2024 UEFA #euros #euros2024 #hospitality #hospitalitytech

Franchise Wars – How Citibet and Asia’s Other Biggest Bookmakers have ‘McDonaldised’ Illegal Betting In this article James P. outlines the serious global risks of large illegal gambling operators. Why should you care? The more people who bet on illegal sites, the greater risks to match integrity, contribution to social programs from taxes, and the greater risks to consumers including lack of safe guards to minimise gambling harms.

Trust Payments and motto merchant services have the #software to elevate your business. It’s #nationalgolfday! 🏌️♂️⛳️ 👉🏻 Increase revenues on your courses overnight! 👉🏻 Improve communication 👉🏻 Streamline the ordering process 👉🏻 Implement buggy delivery 👉🏻 Reduce your wastage 👉🏻 Become more sustainable 👉🏻 Introduce frictionless payments 👉🏻 On course / range mobile ordering 👉🏻 All-in-one solution from EPOS, payments and course management You think that’s it but then they have ….. 💥 Compliance - Health and safety checks 💥 Loyalty - Build brand awareness and reward loyalty 💥 Site maintenance 💥 Driving range booking / management 💥 Event space management and bookings Do you know another system that can offer all of this under one solution? #epos #golf #epossystem #ordering #securepayments

Here at ACE Advisory, we don’t just crunch numbers and tackle taxes – we bring the spirit of teamwork and fun to everything we do! Check out the excitement from our ACE Premier League auction, where our team members become cricket champions for the day! Because at ACE, we believe in working hard and playing harder! #ACEAdvisory #WorkAndPlay #ACEPremierLeague #TeamSpirit"

Festival Friday at The July Festival is headlined by a top level contest in the form of the Group One Tattersalls Falmouth Stakes for fillies and mares over a mile. The race offers the first high profile opportunity for the top three year old fillies to test themselves against older rivals and is regularly one to savour. Here are the key stats from the previous 10 renewals between 2014 and 2023. #HorseRacing #RacingData #HorseRacingData #Stats #Newmarket Newmarket Racecourse

Done deal