Michael Head’s Post

The First Impression That Changed Everything I’ll never forget the first time we visited a new church after moving. I walked in, unsure where to go. No one greeted me. I found a seat in the back and watched as others connected, laughed, and shared stories. But no one noticed us. I left that day feeling invisible—and we never went back. That experience shaped how I’ve approached hospitality in every role since. Whether it’s a church or a business, the first impression sets the tone for everything. Now, I help organizations create environments where no one feels invisible—where every guest knows they belong from the moment they arrive. If you’re ready to transform your guest experience into one that leaves a lasting impact, let’s connect.

Creating memorable experiences with our team the way we do with our guests. Striving to do better than the over simplified model of effort-reward and consider our daily decisions in an ethical and humanistic regard. Your daily decisions can align your team for future cohesion and success. #hotelemployeeday EVERYDAY #organizationalmanagement CHANGING INDUSTRY TRENDS Insightful read from Luke Kreitner who wisely points out the importance of recognition in hospitality and I think we can all relate. https://lnkd.in/eh7GYtem.

The true heart of hospitality lies in genuine care and empathy for others, treating them as honored guests in your own home. It's about creating an atmosphere of warmth, comfort, and welcome, where every interaction is infused with kindness, respect, and a sincere desire to make others feel valued and appreciated. At the core of hospitality is the understanding that every person is unique and deserving of individual attention and care. It's about going above and beyond to anticipate the needs and preferences of others, and then striving to exceed those expectations in every interaction. Whether it's a friendly smile, a listening ear, or a thoughtful gesture, the true essence of hospitality is found in the little details that make people feel seen, heard, and cherished. Loving to serve people as if they are guests in your own home means treating them with the same level of warmth, generosity, and attentiveness that you would offer to your closest friends and family. It's about creating a sense of belonging and connection, where people feel like they are part of a community and are welcomed with open arms. Ultimately, the true heart of hospitality is not just about providing excellent service or meeting basic needs—it's about creating meaningful and memorable experiences that leave a lasting impression on the hearts and minds of others. It's about fostering genuine connections, building trust, and spreading joy and happiness wherever you go.

"True hospitality is about creating experiences, not just providing services." It's about anticipating needs, making people feel seen, and crafting moments they’ll cherish long after their stay. Whether it's a warm greeting at the door or going the extra mile to personalize a stay, these thoughtful touches leave lasting impressions. At the heart of hospitality, it's not just about transactions — it's about human connections. How do you go beyond services to create memorable experiences? 

🌟 Embracing Purpose: A Weekend of Reflecting on my Why 🌟 After dedicating 24 enriching years to the realms of hospitality, guest & client services, and employee experience, l find myself reflecting on the heartbeat behind it all: Purpose. Why do we pour our hearts into what we do? It's simple yet profound—because each individual experience matters deeply. But beyond the day-to-day tasks lies a deeper calling—a compelling higher purpose that serves as the North Star guiding our efforts. It's this purpose that infuses meaning into every interaction, every service rendered, and every experience crafted. For me, this purpose is crystal clear: to create unique, individualised moments that resonate on a profound level. Why? Because I believe in the power of experiences to transform, to uplift, and to connect. Each encounter is an opportunity to leave a lasting impression, to spark joy, and to cultivate genuine human connection. As I continue this journey, I'm reminded time and again of the immense privilege — we have to be the architects of moments that linger in the hearts and minds of those we serve. So here's to embracing purpose and finding our Why’s —to infusing every interaction with intention, authenticity, and care. Together, let's continue to craft experiences that elevate, inspire, and leave a legacy of profound impact. #Purpose #Hospitality #GuestServices #ClientExperience #EmployeeExperience #Passion #HumanConnection

To the next generation of Hospitality professionals: Sitting where you are now, I remember being eager to be independent, to make a difference both in my community and my own home. Never did I imagine that I’d one day be encouraging others in the same position. Hospitality is a vast and dynamic field. It’s essential to understand what you want for yourself. What will drive you, especially when things get tough? Choose a path you’re passionate about—because when you love what you do, it shines through, and challenges become more bearable. Set a goal and navigate towards it. One day, you’ll look back and have a story to tell, one that began right here. Keep moving forward with purpose. This industry needs your passion. #HospitalityJourney #FutureLeaders #PassionAndPurpose

🌟 Attention to Detail in Hospitality: The Key to Building Meaningful Relationships 🌟 In the world of hospitality, every detail matters. From the warm welcome at the door to the personalized touches during service, it's the small things that make a big difference in creating unforgettable experiences. But beyond just industry practices, I believe that paying attention to the small details in all relationships is truly transformative. Whether it's a co-worker, a patron, or a loved one, taking the time to notice and appreciate the little things can enrich our connections in profound ways. By fostering a culture of attentiveness and care, we not only enhance the guest experience but also cultivate deeper, more meaningful relationships with everyone we encounter. It's these small gestures that can brighten someone's day, uplift spirits, and ultimately, create a better life for all. Let's challenge ourselves to be mindful of the details, to listen closely, and to show genuine care in all our interactions. Together, let's create a world where every relationship is enriched by the beauty of the small things. What's a small way you make a difference in other's life? #Hospitality #AttentionToDetail #RelationshipsMatter #MakeADifference #theeaphfactor

In hospitality, greatness is about more than service—it's about creating unforgettable experiences. Here are five qualities I believe make the difference: 1. Empathy: Understanding and anticipating the needs of guests before they even ask is key. It's about creating moments that make people feel heard and valued. 2. Attention to Detail: The little things matter. From remembering a guest's name to making sure every aspect of their stay is flawless—those small details turn good service into exceptional service. 3. Adaptability: The hospitality industry is fast-paced and ever-changing. Being able to think on your feet and adapt to new situations ensures that every guest has a smooth experience, no matter the challenges. 4. Teamwork: Behind every great guest experience is a well-coordinated team. Success in hospitality relies on collaboration, communication, and mutual respect. 5. Passion: Lastly, passion is what drives excellence. When you're passionate about creating memorable experiences, it shows in your work and leaves a lasting impact on both guests and colleagues. What do you think defines greatness in hospitality? I'd love to hear your thoughts!

Empathy in hospitality is a SUPERPOWER. Understanding the array of people and personalities that walk into our door for the sole reason of being apart of an experience. The hospitality industry and the root of our "why" dates back to much simpler times and those promises and hopes still stand today. To share a meal and a moment with people you admire, people you love, and people you respect, to laugh, to converse, to debate, and to know. Even in all the chaos that can construe, we all want these core things. Remembering this and embodying empathy can help make this quest even easier. :)

Embracing the Heart of Hospitality: Pursuing Passion, Serving Others, and Finding Purpose 🌟 In the realm of hospitality, where service is an art, I've come to realize that the key to a fulfilling journey lies in doing what you love and extending a helping hand to those around you. 🛎️💖 ✨ Passion Ignites Purpose: Every step we take in our career should be fueled by passion. Loving what we do transforms our work into an art form, elevating every interaction into a meaningful experience. Whether it's crafting the perfect dish, orchestrating an event, or ensuring guest comfort, our passion becomes the driving force behind our purpose. ✨ Serving Others as a Noble Art: Hospitality is more than a profession; it's an art of service. Each smile, every thoughtful gesture, and the genuine desire to exceed expectations contribute to creating moments that linger in the hearts of those we serve. In serving others, we find not just a job, but a profound sense of fulfillment. ✨ The Joy of Helping: A Ripple Effect: The beauty of hospitality lies in its ability to create a ripple effect of joy. Helping others, whether through personalized service, anticipating needs, or going the extra mile, has a profound impact. It's a reminder that our actions, no matter how small, contribute to a positive and lasting impact on the lives we touch. In this dynamic industry, let's not forget the essence of why we chose hospitality. Let's be guided by passion, fueled by purpose, and inspired by the joy of serving others. 🌐✨ Remember, each day is an opportunity to transform the ordinary into the extraordinary. Let's embrace the heart of hospitality, create memorable experiences, and find fulfillment in the art of serving. 💼🌺 #HospitalityJourney #PassionInService #PurposefulHospitality #ServeWithHeart